Reviews
They are Prompt, friendly and I appreciate the video of
They are Prompt, friendly and I appreciate the video of their inspection. They seem trustworthy.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We are so glad to hear that you had a positive experience with us. We take pride in being prompt, friendly, and transparent, and it is great to know that you appreciated the inspection video. Trust is so important, and we are happy to have earned yours! If you need anything else, don’t hesitate to reach out. We are here to help!
Just wanted to thank your service department, especially
Just wanted to thank your service department, especially my service advisor Nathan Glowacki & service technician Jonathan Brown. They were very friendly, helpful & professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We are so glad to hear that Nathan and Jonathan were able to provide you with such a positive experience. We take pride in offering friendly, helpful, and professional service, and we’ll be sure to pass along your appreciation to both of them. Thank you for choosing us, and we look forward to serving you again in the future!
Cameron is amazing, extremely helpful and kind.
Cameron is amazing, extremely helpful and kind. He goes above and beyond for people. Cameron took the time to take over my concerns due to lack of follow through by another coworker. Jo is not friendly and not helpful, does not return calls or greet anyone in a friendly manner.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback! We' are so glad to hear that Cameron was able to go above and beyond to address your concerns and provide the excellent service you deserve. We sincerely apologize for the experience you had with Jo, and we will work to ensure that all of our team members uphold the friendly and helpful service standard we strive for. We appreciate your patience and are grateful for your continued support. If you need anything further, don’t hesitate to reach out!
The building is always well put together, clean, cozy and
The building is always well put together, clean, cozy and comfortable with all the seating. LOVE the coffee station. The gift shop is cute too!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We are thrilled to hear that you enjoy the cozy atmosphere, clean environment, and our coffee station. We also appreciate your compliments about our gift shop! It is wonderful to know that everything we strive to create is making your experience enjoyable. We look forward to welcoming you back soon!
I recently had my 2019 Corolla at Lost Pines for service.
I recently had my 2019 Corolla at Lost Pines for service. They provided a loaner car and my experience was exceptional. Cameron was my service advisor and he did an excellent job explaining the problem my car had and what was necessary to fix it. I definitely will be returning for future maintenance procedures. Great service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience was exceptional. Cameron will be especially pleased to hear your kind words about his service. We take pride in providing clear communication and top-notch service, and we are happy to know we met your expectations. We look forward to serving you again for all your future maintenance needs. Safe travels, and see you soon!
Nice , clean and organized dealership the staff was
Nice , clean and organized dealership the staff was friendly . I came in for a oil change the only bad thing I have to say is that I wasn’t notified when it was completed so I was sitting there waiting for a lot longer then I should have I came in at 8:00am and left at 10:45am
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback! We are glad to hear you found our dealership clean and our staff friendly. We sincerely apologize for the delay and the lack of communication regarding the completion of your oil change. Your time is valuable, and we understand how frustrating that wait can be. We are taking your feedback seriously and will work to improve our communication moving forward. We hope to have the opportunity to serve you again and provide a more seamless experience. Thank you for your understanding!
Eddy was very helpful and communicated timely.
Eddy was very helpful and communicated timely. Seems like a well run dealership and very professional
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, jluvskster! We are thrilled to hear that Eddy was able to assist you and that you had a positive experience with our dealership. We take pride in maintaining a high level of professionalism and customer service, and we are glad it showed. We appreciate your feedback and hope to serve you again in the future!
Always great to do business at Lost Pines Toyota!
Always great to do business at Lost Pines Toyota! The service crew is amicable and great at providing updates! definitely enjoy bring me my vehicle here!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review, Raa301! We are so glad to hear that you consistently have a great experience with our service team. Providing top-notch service and keeping our customers informed is something we truly value. We look forward to continuing to serve you and your vehicle at Lost Pines Toyota!
Brought my car in for maintenance work before l went on
Brought my car in for maintenance work before l went on my holiday trip every thing was done in a timely manner. Thanks again. Merry Christmas to every body at Lost Pines Toyota
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cameron did great .
Cameron did great ...facilitated my first service on my new tundra and explained the issue with the second key fob recall. Also resolved the "black" wheel locks which by the way work great with the black wheels Keeps that Tundra Looking Good
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience! We are happy to hear that Cameron was able to assist you with your first service on your new Tundra and explain the key fob recall. We are also glad to know that the black wheel locks are working well with your black wheels, keeping your Tundra looking sharp. We truly appreciate your feedback and look forward to continuing to provide you with excellent service. Safe driving!