Reviews
I love my new GTI!
I started my search for a new car about a year ago. I was doing research on several different cars and I was interested in the GTI and Stone Mountain Volkswagen was the closest VW dealership. I ended up talking w/ Mason Reynolds and explained that I wasn't buying right away and was just in the research phase. He completely understood and answered all of my questions as well as allowed me to test drive the GTI, even offered different models of it. Long story short -- I finally purchased my new car, a golf GTI, and went back to Mason. The dealership as a whole did an amazing job getting me a great deal and in/out quickly. I would wholeheartedly recommend Mason as your next salesperson as well as this dealership for your next purchase. Thanks so much Mason and Stone Mountain VW for making me so completely satisfied w/ my new car and the whole process involved in bringing it home.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words and we will pass them along to Mason and Kurt. Please let us know if there is anything we can for you in the future. The Stone Mountain VW Team
Said they could get it done- they couldn't.
My wife found the vehicle she's been looking for at roughly the price range she wanted. We are not in a hurry to buy a car so we are looking for that super deal. Over the phone (we live 2 hours away) we told them exactly what numbers we were looking for to purchase a car and that if they could hit those numbers we were ready to buy today. They told us "We can do make that happen, come on in." Two hours plus some traffic delays later we test drive, make small talk, and get our appraisal results for the trade in. The numbers they finally presented us were a few thousand and change higher than what we told them we were wanting. We were told to make a reasonable offer. I appreciate that they are looking to make money. I also appreciate that we're looking for a very good deal. I do not appreciate being told they can make that deal then finding out at the end of a longish drive that not only can they not make that deal but that we should make a "reasonable" offer. A very simple conversation with the sales manager would have saved us 6 hours (in total) of fruitless driving and possibly let the sales person make a sale. Everyone's mileage will vary, as they say, but I did not care for my experience with this dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sung Hong was a great dealer!!
Recently, I bought a Tiguan from this shop. Since it was the first time to buy a new car in the U.S., I was excited and had to be cautious. Because of lack of information, I hesitated to buy a new car. Rather, I was thinking about buying a used car. However, they offered me very reasonable price and great service to made me the big decision. The dealers in the shop, especially Sung Hong, was very kind and friendly. Until now, I'm very satisfied with my new car and I would definitely recommend this shop to my peers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words and we will pass them along to Deni, Sung, and Joseph. Please let us know if there is anything we can for you in the future. The Stone Mountain VW Team
Hugo Tiguan
Ask for Tamimi, best sales man. Bought2 cars from him. Best dealerhip in toun Volkswagen . Great experencie I will buy from him in The feuture more and more and more cars
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words and we will pass them along to Tamimi. Please let us know if there is anything we can for you in the future. The Stone Mountain VW Team
Great experience
Wayne Willis customer service skills are exceptional and also Kurt-Manager. I would definitely shop there again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words and we will pass them along to Wayne. Please let us know if there is anything we can for you in the future. The Stone Mountain VW Team
Go see Mason "like the jar"
Mason Reynolds is a hassle free sales agent who gets the job done. I appreciated that Mason did not rush me to make a decision. He was attentive and communicated to his managers the monthly payment that was best for me. In the end, I bought the car and Mason has called more than once to ensure all has been well and that I am happy with my purchase.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words and we will pass them along to Mason and Kurt. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team
VW Purchase
I has a good experience. I would consider dealership again for future car purchases. Good atmosphere, friendly staff, polite, followed up when said they would.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words and we will pass them along to Tamimi. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team
Great Opportunity to meet a right sales person !!!
We met the best sales person in Stone Mountain VW dealer - Mr. Sung Hong. He treated us nice, polite, and honestly and suggested a reasonable price. Actually we were going to check the price that day, however we signed on the contract. It was amazing to us. Anyway your dealer is the one of the best I have ever met. Thank you for VW and Mr. Hong. God Bless you !! Joseph
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words and we will pass them along to Sung. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team
Happy Customer
I bought my VW here and have been a customer for a years. I am driving my 3rd VW. This car has been a car I could depend on and I credit much of this due to the Great Service and Maintenance I have received with my car at Stone Mountain VW. The staff is always very helpful and courteous. They have never turned me away, even when they are very busy and I didn't have an appointment.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great car purchasing experience!
After spending one month in Germany for study abroad, my dad surprises me with a German car! - Volkswagen Jetta 2015. I am really loving this car and all of the features in it. And my dad could not speak more highly of the professional and attentive service from Mason Reynolds and this dealership. His customer service skills were excellent. We wound up getting 3 new cars for the whole family, all with free certified pre-owned standard warranties. Best car purchasing experience yet.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the kind words and we will pass them along to Mason. Please let us know if there is anything we can for you in the future. The Stone Mountain VW Team

 
         
           
           
       
           
           
           
          