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Stone Mountain Volkswagen

(2,524 reviews)
Visit Stone Mountain Volkswagen
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 9 awards
2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(2,524 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stone Mountain Volkswagen from DealerRater.

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Stone Mountain Service

As usual Sam Berry is Supper Great repair is done right the first time and the rest rooms are very clean and the hot chocolate is so tasty

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and we will pass them along to Sam. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

Wonderful dealership - all around great experience

Everyone we had interaction with was absolutely wonderful - from the Internet Sales Manager, to the Salesperson, to the Finance Manager. A VERY pleasant buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and we will pass them along to Tony, Lynda and Tamimi. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

Fantastic people here

Sales and finance people are outstanding! Very people oriented environment. Will recommend this dealership to everyone I know. Don't hesitate to come here when you need a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and we will pass them along to Carlos, Tamimi and Dee Dee. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

Nice car with nice dealer

Surely I cannot avoid to recommend this dealership and dealer Mr. Hong to my neighbors. This place is so comfortable and friendly. And Mr. Hong is one of the best dealer that I have ever met.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and we will pass them along to Sung. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

Great Experience at this place.

I am very thankful at everyone at this place, from the moment I arrived till the moment I drove out with my new car. Victor Brown was very professional and helpful. Also Mohammad Al-Tamimi was super nice and helpful. It was a very easy process and everyone involved in the process of helping me getting my car. Soo pleased with everything, start to end it was a good experience. I highly recommend this place. I will be coming back for future needs. Glad I found this place. Thank you. V.M.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and we will pass them along to Victor and Tamimi. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

Great experience

Irnes was extremely helpful. Buying my new car was an easy, smooth process. Irnes made sure i knew all the feature of my new car and made it a seamless transaction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and we will pass them along to Irnes and Tamimi. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

Outstanding and friendly

I'd recommend this shop to any of my friends, Suzanne was very friendly and quickly accommodated my for service. I was waiting for less than an hour without a wash. I was told it would add and extra 45 minutes so I skipped it. But overall it was a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and we will pass them along to Suzanne. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

Awesome experience Tony was awesome I would highly recommend

Tony was awesome he answered all of my question and he did a Great job at getting me the car I need. I was in need of a car and Tony made sure that I achieved my Goal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and we will pass them along to Tony, Carlos and Kurt. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team

3 hours for oil change

It was my first time servicing my car at Volkswagen on 78. I had to wait nearly 3 hours for oil change. I usually receive special offers from Volkswagen Athens and I prefer to go there because they give me good service and do not take so long. I won't visit again.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Thank you for great service.

Thank you for great service. It was a pleasure to recieve this level the personal attention. I was recieved well, the car was ready and prepared as requested.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words and we will pass them along to Irnes. Please let us know if there is anything we can do for you in the future. The Stone Mountain VW Team