Muller Acura of Merrillville

Very patient and professional. Knowledgeable about cars and people. This is what sells cars. Friendly staff. The whole dealership is people-friendly clean and comfortable. Well stocked with cars. The experience was excellent. I will refer this great dealership to anyone and continue to do business with someone who treated me this way

We had an outstanding experience! After dealing with 3 dealerships near our home we were discouraged by the car buying process. However, from the minute Alex from Muller responded to my Truecar inquiry everything about this experience was positive: Jason our salesman, the car was exactly what I wanted, arriving at a price, the financing, the demonstration of the car’s features and their attention to the detail to prep the car. It was a zen experience and well worth the 1 hour drive from our home!

This is a great dealership everyone is friendly and honestly with up front pricing. Jeuele was my sales representative and she was top notch excellent as well as their finance manager. Even after a few days my tire pressure was low and I had worked late, I called them up, they said bring it right over, they had a service man stay late to look at the tire, found the problem and although they could not fix it that night, they hooked me up with a service rental and by 8 am the next day my car was ready for pick up!!! I couldn’t ask for better service!!!

Matt did a great job handling my recall/ warranty issues and got me a loaner car due to the time needed and the distance to the dealer from home .

Jalann did an amazing job, as always, keeping things moving and keeping me informed of the progress of my B1 service. Promised time to completion was spot on! Can’t say anything bad about Muller service manager and service department. A very rare thing these days.

Great experience at Muller Acura of Merrillville! Juele went above and beyond answering the questions I had about a CPO vehicle they had for sale. I was 50 miles away in IL, so we couldn't easily pop in to check it out. We were very sensitive to things like ex-smoker vehicles, and Juele went out to the vehicle, running the A/C, and looking for stains. I could hear the car running in the background as she checked (and it was not a smokers vehicle). Then when I was able to come into the dealership on the weekend, it was pulled into a bay inside since it was threatening rain that morning. I was able to take all the time I needed to inspect and test drive the vehicle. When it came to negotiating the deal, there was some back and forth on price and trade that was very amicable, and they were very willing to send me detailed OTD price before I drove out there. We ironed out the remaining details when I was there, without a lot of the normal "salesmanship/posturing" most dealers do. And all along the way, Juele and their team were calling out any "gotchas" that may come up with an IL person buying from IN dealer, which was very appreciated. The rest of the tean there, from the finance manager to other sales people, were very friendly and no nonsense. For any future friends and family, I'd steer them to this team for their next purchases in a heartbeat.

Jalann and the team in the service dept did an amazing job Kept us up to date with what the progress of our repairs and offered us a loner during repair Will be using the Muller team for future service repairs and maybe our next purchase

I went in for my A1 service, approaching 45,000 miles on my 2019 TLX aspec. I had a $10 off oil change coupon which they accepted no problem, I was also advised of an open recall for the fuel pump, which I’m aware of and has been out for some time now but Acura never supplied enough parts to perform the recall unless it failed. I was told they are now able to perform it so I had them Complete that while I was in there. What was supposed to be a couple hour job now turned into 3 as a connection was right causing my fuel gauge not to register so the technician had to disassemble it again to correct that. I’m happy he noticed it before I left so that at least saved me another trip back. The service advised gave me another $10 off for my time, which was I was totally appreciative of and didn’t even have to ask. I would recommend Muller Acura for your service needs.

Took my car in for first service. The service department got me in and out quickly

I was pleased with the professional approach to my service experience. Thank you for your quality service experience.