Young Chevrolet

Paid cash for a used car on 9/4/2026. We worked with a great young man named Beckham. Although he was fairly new to car sales, he knew people, which is key when selling them something so expensive. Generally people will let you know what they want, and if you listen you will be able to earn their business. Beckham Stanger was that sales person. Because he was new, the sales manager, without asking, decided to push another sales person into our transaction. All that did was disrupt the chemistry and flow. So my wife and I decided to walk away from buying a car at this dealership. Beckham stayed in communication with us even while we were upset and looking at other dealers. Before we knew it, we were back at young Chevrolet Layton buying a car the same day we swore we weren’t. The only reason I am rating them a 4 out of 5 stars, is strictly due to Beckham Stangers ability to identify the needs and wants of his customer, even through the toxic mayhem the dealership created during the purchase. All in all they have a friendly group of salesmen to work with, but they need to just allow these people to sell without second guessing their ability to handle it.

Was hoping to have help finding a car. I was initially greeted by Carmen who was wonderful, then another young man inserted himself into our discussion to "assist." At first I thought he was being helpful, but realized he was pushy, didn't really want to help me find the car I wanted but would love to sell me a new car even if I didn't love it. This realization was solidified as I visited other dealerships, had much better experiences with sales people, and ended up buying somewhere else.

They don’t take pride after the sale, they sold me stone guard for hood ,bumper and fenders and did not do,barley on the hood and fender nothing on bumper. The truck was very dirty when I picked it up.

Avoid Young Chevrolet. As deceitful as they come. They will lie to your face to get a sale. And forget about being made whole if something is wrong with the vehicle after the sale. They completely renewed my mistrust in a dealership. My purchase was $80k and once the sale went thru it was ‘so long sucker’! Their only god is the almighty dollar.

A few years ago, I purchased a car from the Young dealership in Ogden and rated the customer service as "The Worst". The sales force act like they are doing the buyer a favor, by being open.. Last week I was looking for a new Corvette and noticed that the Young Chevrolet dealership in Layton had the color that I was interested in. I contacted the salesman, Rhett, and he is showed me the Corvette that was in the showroom. I liked the car and indicated to Rhett that I would communicate with him only by email. That evening, I requested an "out the door" price on the vehicle. The next day Rhett telephones me and leaves a message; Not sure how he discovered my phone number. Four days later, Rhett sends me an email indicating that I needed to come down to the showroom and prove that I was ready to buy the car.. In other words, sit in the showroom for hours, while they attempt to beat me down.. IT would seem from my experience, all dealerships have an online buying process. Young Chevrolet apparently doesn't want the buying process to be convenient and stress free; Which I interpret as Zero Customer Service. Note: Salt Lake Valley Chevrolet went out of their way to provide me with an "out the door" price by email. The entire buying process can be done via the Internet.. Young Dealerships haven't entered the 21st. century apparently and they still show poor customer service.

Absolutely Horrible Experience Stay Far Away from Young Chevrolet of Layton I rarely leave negative reviews, but my experience with Young Chevrolet of Layton was so appalling I feel compelled to warn others. I brought my truck in to get a transmission quoted. They charged me $370 just to tell me I needed a new transmission—no problem, I expected a diagnostic fee. Then came the nightmare. I spoke with Rachel, who told me the transmission was on backorder and there was no estimated timeframe for when it would arrive. I called the very next day to cancel the order, only to be told I would be charged a $500 stocking fee for canceling a backordered part that hadn’t even shipped. So essentially, I was backed into a corner: pay $870 to get my truck back untouched, or move forward and let them do the work. To make matters worse, I live in an hour way, and was told I would have to physically drive down to pay in person. Rachel claimed they don’t accept personal checks or debit cards and that I would be charged a 2% card fee if I used a credit card all of which turned out to be either misleading or completely untrue as they do accept debit card payments. In the end, I paid $9,000 to get my truck back! Not once did I feel like I was treated with honesty, professionalism, or basic decency. The communication was awful, the policies were confusing at best (and shady at worst), and the whole process felt like a money trap. I would not recommend this shop to anyone, EVER! Do yourself a favor and take your business anywhere else. There are plenty of reputable mechanics out there—this is not one of them.

I purchased my GMC Yukon from Young 2.5 yrs ago with a service plan. The first service went well, but the day after I left from the second service I experienced a #8 cylinder shutdown. Young took no responsibility for the issue and after repeated attempt to repair the issue I reluctantly brought it back in for them to repair. They told me the lifter had seized up and scarred the crank requiring a $7K crank replacement. After this repair I regularly experience issues that I brought up to them. Back in Oct '24 I started hearing a rear end noise and brought it back in. The rear end had been rebuilt in Dec '22 after an accident. When I brought it in they said the rear end was under a lifetime warranty, but they couldn't see where the ring and pinion had been replaced and felt that was the problem, so they would need insurance to approve a supplemental claim to cover the work. After weeks of working with the insurance they simply gave up and returned the vehicle to me without any work being done and the noise still there. Several months later the noise suddenly got too bad to ignore so I brought it back in. This time I did my own research on the repair and found that the ring and pinion had been replaced (it was clearly stated on the original repair paperwork) and that young never attempted to open the rear end to diagnose the real issue. Their tech felt this time the issue was now a rear end bearing, but they now informed me that the entire rear end that they provided for the earlier repair was out of warrantee as of Dec '24, so even though I brought the vehicle in in Oct complaining of rear end noise and they did nothing at that time, they're now refusing to warrantee the parts. To make matters worst, I brought it to them 3 weeks ago to diagnose it. After getting the run around I decided to pick the vehicle up and have it towed to another repair location. When the tow vehicle arrived the battery was so dead I needed a jump to put it in neutral and Young refuses to replace the battery that they killed. On a good note their staff has been pleasant to work with even thought the company as a whole doesn't seem to value customer service.

Don't go here for service, go to someone you can trust! They offered to finace $16,000 worth of work on a car that is only worth about $3,000. How does that make sense. The majority of the work recommeded was actually completed by a mechanic we know less than a year ago. Don't go here if you have an alternative!

Wish I could give Young multiple 1 star reviews from each shady and dishonest experience. Update 2024 - Figured with some time and the turnover in the car industry things might have changed. I was wrong. Went in this weekend and found a truck that was 90% of what we were looking for. Young and AFCU was doing a deal that if you buy a car by today you got 5 years of maintenance and 1 year of gas. At the final hour we agreed on a price due to the price plus the maintenance and gas got us at the out the door price we wanted to be. (Well we were still $500 off, but close enough). We decided to do the deal. As I was about to sign the final paperwork the Sales Manager came in and said "Oh we probably forgot to mention, to get you that price you don't qualify for the $1,200 in gas". Not only did they "forget to mention" they factored it into the deal to get us to say yes today. Classic 'Bait and Switch' at the final hour. Based on previous experiences, this is just how Young Chevrolet does business. Promises one price and then changes the terms either right after service or as your pen touches the paper. When I shared my previous experiences with the manager, he said "let me call the GM to see what we can do". He walked out and returned 30-60 seconds later saying "sorry we can't do the price we promised and the gas". There is no way he was able to call the GM in that time, let alone explain the situation I had just shared for an opportunity to make it right. It's fine you can't do the deal, but you don't need to lie, cheat, and scam a person to hopefully get lucky they didn't notice. Do yourself a favor and slow down the deal at Young and double check the fine print. Better yet, just stay away and save yourself some time and thousands of dollars. Added a picture of the deal for visibility - They will honor these promos IF they can add the price of the deal to your car. If they lower the car price you lose the deal. 1 or the other ------Previous Review---------- 3rd times the charm. This is my 3rd experience with Young and each is as bad as the other. Young is greedy, insensitive, and manipulative. 1st time we found our dream car and priced it out using our GM discount. Young added an extra couple thousand dollars. We had GM corporate call them to tell them the price, but still didn’t budge. 3 days later they called to honor the price but it was too late. We already bought another car. 2nd time was a service appointment for our Jetta. Uber offered a GM discount for a $30 synthetic oil change. Service said they would honor. After the work was done they charged me $60 saying “we didn’t have the cheaper synthetic in stock”. Even though they quoted me $30. This time was supposed to be a FREE service from GM for a new car purchase. However due to Covid, it was 3 weeks past the 2 year mark. I called Murdock and they said they would honor it. Young would not, but they ‘already started the work’. In exchange they said they would do the service for $60. When I went to pay, my bill was almost $90. Terrible company that does not put the customer first ever. 3 times, 3 different situations, 3 different employees/managers, and each time the same outcome. A greedy approach that strong arms people to paying a little more then agreed upon. Young is the perfect example of a 1960s used car salesmen. They have not changed their experience or strategy with time.

I am a retired disabled veteran that was on my way from Wyoming to Nevada and I can not say enough about Jaden and the service department at young Chevrolet! Thanks Jaden!