Orem Toyota

Deceptive sales practices and zero integrity. Orem Toyota leased us a vehicle at standard "brand new" pricing, only for us to discover after signing that it had already been used for an external golf tournament with nearly 900 miles driven. At no point during negotiations was this commercial event use disclosed. In fact, on Page 10 of their contract ("Contract to Enter into a Lease Agreement"), they explicitly marked the vehicle as "New" and left the "Demo" box unchecked. That prior usage burned nearly 1,000 miles off our Toyota factory bumper-to-bumper warranty before we ever took delivery. When caught, Sales Manager Ross initially asked what compensation we felt was fair, then ghosted us. General Sales Manager Erik then stepped in and bluntly stated they "will not be compensating for anything or renegotiating a done car purchase." They hide behind the technical Utah legal loophole that a vehicle under 7,500 miles can legally be titled as "new" to justify withholding that they loaned the car out for an event. Legal loophole or not, selling a used event-shuttle car as untouched new inventory without telling the customer is sleazy, deceptive, and morally bankrupt. Inspect every line of your paperwork and take your business elsewhere.

My husband and I had a great experience with Orem Toyota and as a whole, it was completely positive. From the time we walked onto the lot, to the next few visits, to purchasing the vehicle we wanted. Everything was positive! From the first time we stopped and looked at what vehicles we were interested in, none of the sales associates were pushy, but were great to answer any questions we had. We returned a couple other times when we were sure we were ready to purchase a vehicle and decided to finally test drive a couple. In the process we met with sales associate Jordan M. who was super down to earth and newer to the Orem Toyota family. He was really great to work with, and if he didn’t know something he wasn’t afraid to figure it out and get back with us quickly. I never once felt pressured or guilted into buying anything. Working with Jordan M. and a few of his associates (Steven & Nicole) we were able to customize the perfect vehicle that fit not only our wants, but needs as well. I would definitely return to this dealership and work with Jordan M. again.

Unfortunately, my experience with Orem Toyota was frustrating because of poor communication and follow-through. I placed a $500 refundable deposit on a RAV4 and worked with Bryce. My dealings with the dealership were entirely by phone or text until I eventually picked up my refund check. As the allocation process went along, communication became increasingly difficult. I always had to initiate contact, and my questions often received vague or partial answers—or no response at all. It left me feeling that because I wasn't physically at the dealership, I wasn't a priority. After waiting close to three months, I was told the RAV4 I wanted could still be another three months out due to the color we wanted. Combined with the vague communication, I decided to also work with another Toyota dealership. I eventually escalated my unanswered questions to sales manager Ross, who was very helpful and got me the answers I needed. When the other dealership secured the RAV4 I wanted within a matter of weeks, I messaged Bryce to cancel my request and refund my deposit. I never heard from him again. I called Orem the next day and another associate told me the refund had been processed and I should receive a check in the mail within about a week. Two weeks later, I still had no check. After multiple attempts to reach a sales manager, I finally spoke with JD. He investigated and discovered the check had never actually been issued. He immediately had one prepared for pickup. It's a good thing I picked it up rather than having it mailed, because the check had the wrong street address on it. I do want to give credit to Ross and JD. Both were professional, helpful and followed through. Unfortunately, my overall experience was that I had to get a sales manager involved before things actually got resolved. I was never really concerned that Orem Toyota wouldn't return my deposit, and they ultimately did. What made the experience so frustrating was how much effort it took to get clear communication and follow-through on what should have been a simple process.

Sean Carson is the best. We’ve never been happier with a car purchase (Corolla) and we have never had a better car buying experience. Sean went above and beyond our highest expectations. Ask for Sean. 5 Stars !

Finance Manager Quentin Hawkins told me that Toyota Financial was requiring me to purchase a 7 year 100K mile warrantee, service contract, tire and wheel, packages costing over $6,000 in order for to approve my loan. I found out the next day that the bank did not require me to purchase these items, and this tactic is known as tied selling which is illegal. The dealership did eventually refund my money, but it took over a month for the funds to be credited back to my loan.

I worked directly with Ismail from the Sales team last month. He was easy to approach and communicate with. We quickly settled on a 2024 Landcruiser. We had a great experience with him as well as Nate in financing. Also had a chance to meet Wade from management. I highly recommend this dealership if you are in Utah and are considering a Toyota.

First visit for brand new 4Runner Trailhunter service. Roof drip/finish molding had fallen off and requested they fix it. Service rep told us it was merely cosmetic, so they would not honor the new car warranty and wanted to charge us to reinstall what was clearly not installed properly from the factory. It may be mostly cosmetic, but it can affect wind noise, water channeling, and appearance AND we paid a lot for a new car that is under warranty. Not the right answer. Will not be returning to this dealership.

I had a great experience with Orem Toyota working with Gio! He was incredibly knowledgeable about vehicles, was very communicative along the way with the reserve process, and helped set up and show off all the fun features when the car arrived!! Mehdi was also very helpful, detail oriented and great at explaining the different options available. Overall great experience at Orem Toyota from being greeted as soon as I pulled up to driving away in my dream car with Gio’s support!

Well I can understand why their is only a 2 1/2 star rating on Yelp. I needed 2 recalls, TWO! completed a service and other issues with parts rattling and falling off. No one would pick up a phone and have a 30 second conversation with me instead it took all day to send three texts and was told that I would have pay for the repairs and then they would send it off to see about warrant coverage. I have a $75,000.00 Tundra that is less than 2 years old with 17000 miles that rattle's and is falling apart and I have to pay for it first then maybe warranty coverage?

My service advisor Kaua is amazing and the best. Orem Toyota service center is the place to go and has taken care of my Toyota Tacoma. I won’t go anywhere else. I highly recommend going to Orem Toyota Service Center over anywhere else here in the area. Thank you always Orem Toyota.