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Orem Toyota

(7,986 reviews)
Visit Orem Toyota
Sales hours: 8:30am to 9:00pm
Service hours: 7:30am to 8:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:30am–8:00pm
Tuesday 8:30am–9:00pm 7:30am–8:00pm
Wednesday 8:30am–9:00pm 7:30am–8:00pm
Thursday 8:30am–9:00pm 7:30am–8:00pm
Friday 8:30am–9:00pm 7:30am–8:00pm
Saturday 9:00am–9:00pm 8:00am–6:00pm
Sunday Closed Closed
2025 state dealer award
View 10 awards
2025 state dealer award 2022 state dealer award 2021 state dealer award 2019 state dealer award 2018 state dealer award
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 442-8806 (888) 442-8806
Used (877) 438-1056 (877) 438-1056
Service (801) 669-9239 (801) 669-9239

Reviews

(7,986 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Orem Toyota from DealerRater.

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Oil angel

The service crew was so nice and explained everything to me! Jennifer was super helpful and very friendly! I would definitely recommend Brent Brown Toyota to a friend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback Whitney! We are happy to hear you had a great experience with Jennifer. We look forward to seeing you again!

Service Department

I feel like they treat me fairly and do not seek repairs and maintenance that is not necessary. On the other hand when they see an issue they clearly show me what is wrong and what it takes to fix it.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback John! We are happy to hear you had a great experience with Thomas. We look forward to seeing you again!

friendly and efficient

For the first time my business decided to try out a lease on a vehicle for running around and taking care of the many tasks required to keep things operating smoothly. Part of the lease included the maintenance on the car for 2yrs. That was a refreshing addition and when I took it in for its recent service they completed the service 45min faster than the time they had quoted me originally. It even included a video of the inspection with specific details about tire tread depth, brake pads, and all sorts of other stuff. It was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your feedback! We are very happy to hear you had a great experience with Thomas while servicing your vehicle here with us. We look forward to seeing you again!

Oil change Experience

Convenient for me close to my house just drop my car off for oil-change. Drove up right away with no wait. Very convenient and quality of service. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback Ismael! We are happy to hear you had a great experience with Casandra. We look forward to seeing you again!

Timely and quality work

The service was quick I was ushered right in and was told exactly how long it would all take. The staff were all friendly and willing to help

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback Cody! We are happy to hear you had a great experience with Jennifer. We look forward to seeing you again!

Dead Prius now working

They did what needed to be done and were friendly and kind. My battery was dead and now it is replaced. We have only taken our Prius here, and are always satisfied.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback Elizabeth! We are happy to hear you had another great experience with Jennifer. We look forward to seeing you again!

Friendly and fast service with awesome follow up!

I was hesitant to take my car in for a recall, I felt too busy! But Brent Brown Toyota made it a quick, convenient, and pleasant experience. I was able to set up an appointment time in the morning, but they allowed me to leave my vehicle the night before. They also let me know they would have been happy to drive me and my kids back to Lehi...wow! They followed up with a phone call to make sure I knew what repairs they would be doing, then quickly called back when my car was ready for pick up. Fast, friendly, follow up - all things I like!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We are happy to hear you had a great experience with Casandra. We look forward to seeing you again!

Quick and efficient

The service i had was done very quickly and worked with me along the way so i understood everything that was going on. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback Doug! We are happy to hear you had a great experience with Joel. We look forward to seeing you again!

They took me in and fixed the problem.

They got to me quickly. Put me in line. Filled out the paper work. Because the job would take a few hours they gave me a ride home. They called me when it was finished and I came and got it. They were very nice and friendly.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback Ronald! We are happy to hear you had a great experience with Joel. We look forward to seeing you again!

Great service, very quick

Very friendly staff, quick, and overall great service! Will be back for every service I need done. Will recommend family and friends for sales or service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback Camille! We are happy to hear you had a great experience with Thomas. We look forward to seeing you again!