Tim Dahle Nissan Murray

Stole my deposit and will not refund it. Dealer tried to add in over 3600.00 of additional fees from an extended service contract to other things that were not asked for. Was told deposit would be refunded and then that is when the lies started. From salesman to management, they are LIARS AND THIEVES!!!!! DO NOT GIVE THEM YOUR MONEY THEY WILL STEAL IT! EVEN DURING THIS PANDEMIC AND MONEY IS TIGHT , THEY DON’T CARE. I REPEAT........ DO NOT BUY FROM THIS DEALERSHIP!!!!!!

I went in to purchase a Rogue with my daughter on 3/27/21. I was prequalified with Capital One Auto Finance and offered up my pre-qualification letter & Auto Navigator Finance Pass # in hopes it would be a haggle and hassle free experience. The dealership has a big sign out front welcoming Capital One customers so I assumed I was at the right place. The Capital One Auto Navigator App shows interest rate, terms, $ down, trade in value and estimates tax, title and license as well. You can modify those fields and come up with good idea of what the monthly payment will be. I was told by the dealership the value I was being offered for the trade in so I plugged in that number and knew approximately what my payment would be. After we test drove the vehicle, we sat down at the salesperson's desk, filled out a credit app (that's supposed to be submitted to Capital One) and he asked what payment amount we were looking for. I told him we wanted a payment that closely resembled what the app was telling me and the lower the better. He said "ok" and walked towards the finance office. When he came back he showed me all the different options I had with terms, down payment etc. and the monthly payment wasn't even close to what the app was showing me with the exact same values entered in. I asked why I wasn't getting the price and interest rate the app shows and he told me I would have to pay over $2,000 more for the car if I wanted the low interest rate the app was showing me or I could pay the advertised price (that even the Capital One app shows) and pay two points higher in interest. I told him I would only do a deal if I got the advertised price and interest the app was showing me. When he told me it wasn't possible I asked for my keys so I could leave. At that moment the sales manager came over and told me I was "being a hard xxx" and he wanted to explain why I'd need to pay more for the car or a higher interest rate. He explained they get incentives for using their preferred finance companies and I could refinance later and it would only cost me a few hundred bucks more. He bragged about being the number one used car dealership by volume and said how proud he is for being able to advertise prices so low. What good are low advertised prices if the customer has to pay two points higher than the norm in interest to get that price? Seems pretty shady to me. I told him I wasn't interested in playing their game and taking the time to refinance later. I said I would only do the deal from Capital One. He told me that wasn't possible so we left. I called Capital One to report the dealership's false advertising and for them trying to push me to use a different finance company, pay more for the car or a much higher interest rate. The app is the only reason I ended up at the dealership to begin with! It appears they use Capital One's app/technology to lure customers in and then do they old bait and switch! Capital One said the process is supposed to be easy, haggle/hassle free, go through Capital One Auto Finance and confirmed with me that the dealership never even submitted my application to them. The dealership did pull my credit though as I've received alerts from Credit Wise and Credit Karma. Avoid this dealership. Not only do they false-advertise, they also gaslight you and call you names if you don't want to agree to take their deal. What a horrible experience which is why I signed up for the haggle/hassle free deal to begin with!

Braydon took very good care of my truck. He was excellent at communicating with me. Thank You Braydon, I’ll ask for you next time

Took my vehicle for oil change; Tire rotation and transmission fluid service. Turns out that they didn’t rotated the tires and I let them know and they took back the vehicle inside to do that. My concern now is : if I noticed the tire rotation was not done : what about oil change and transmission Service ??? Do I need to take the vehicle to somewhere else and get a supervision about what they said have done in my vehicle just to make sure they did what they said ?? Now ; I think we don’t have to trust them 100% because they are skipping some process but they should be professional because they are the Dealerships and supposed to have a high standard quality in their service

Prompt and great customer service Appointment serviced on time and great welcoming demeanor Tristan was very clear providing all neccesary information I will strongly recomend them

I am very disappointed in Tim Dahle service . My daughter got a car last fall and has had nothing but problems. She took her car in last Saturday to see why her gear shift was sticking first they quoted her a very unfair price and then the service manager brought her the key and invoice for a car that wasn’t even hers . She has just gotten the run around and after 6 hours of waiting they still didn’t fix her car stay away from this dealership

The problem we had took some time to figure out but from the beginning to end Dillon kept communicating and Stan was understanding and helpful in resolving all issues.

Our 2018 Rogue had an unusual problem. It took a while to repair because they had to bring in a Specialist from out of town. The good news is that Dillon was very communicative throughout the process and Stan was kind enough to work with us regarding our lease and potential future buyout after the lease is up. Got the car back a few days ago and it appears that the problem has been fixed. We are very happy with tim Dahle Nissan, heck we have purchased four vehicles from this dealership. Ask for Josh as your salesperson as he is knowledgeable, friendly and fair.

I’m sure, I have had couple of experiences where the service was really bad, next day o the service (oil change) found out that it was note done, the oil tank was empty:( I was there this week and after the service they didn’t wash or vacuum my car, so disappointed

Dylan who checked me in was courteous & professional. Service was done in a timely fashion. Tha car was returned to me washed & ready to go!