Arrowhead Cadillac

Great dealership to work with, I was from out of state. Frank made the process easy and fast, he answered all my questions with Lightning speed. He went above and beyond to fulfill all my needs.

*Avoid At All Costs* Who knows if this will move the needle for them, but I struggled through a failed sales process with their team for a week now, and I'm just kind of shocked at how broken their systems and processes seem to be. Salesperson Mark is quite possibly the least intelligent and most incompetent salesperson I have ever encountered, and the finance department seems incapable of paying attention to any detail, and the process of trying to get the deal closed seemed sketchy from start to finish. Documentation and remote signing seems a decade behind. Sleazy forms with incorrect calculations and attempts at sliding in disclaimers and incorrect warranty items were repeatedly included in documentation. I have purchased 10 or 15 cars in my adult life so I have a decent sample size dealing with good dealerships and not so good: This organization is the worst experience I've ever had. And it's not even close. The quality of people and their communication I experienced makes strip mall used-car dealerships seem like a Beverly Hills Apple store. Surprisingly, the Google reviews are high, but if you take some time to read the one star reviews, a consistent, recurring, and clear trend comes into focus and it's not good. I can't for the life of me understand how an organization could stay in business with the staff and process I experienced. Avoid At All Costs

I would never bring my car to them again. the 1st advisor was horrible to the point that when I was talking with him before my car was there to set a time to bring it in, I had to ask if I needed to talk with someone else there to help me. I took my 2008 SRX in. They told me there was no oil leak, but I saw oil. they also said my Transmission mount was completely collapsed. Had to do engine mounts, bushings. Did a complete inspection, which was horrible (I will explain later). I had all the other things done that they suggested, except the trans mount, as they don't make it anymore. Got it back, and the tire sensor was messed up when we got in the car. I took it to a fabrication company to see if they could make a tran mount for it. The owner of the place had me come in and took me under my Cadi. 1st off, the transmission mount was not collapsed at all. It was fine. He also showed me that the Rac and pinion were leaking oil really badly and needed to be replaced. Also, the struts were so warn that they should have been replaced abd the dealer should have seen this. The advisor at Arrowhead was pushing things that did not need to be done "ching ching, lets get money out of our customer" is what it was like. I ended up telling the manager that I did not want Mike to touch or look at my cadi. So, 2400 dollars later, and they did not address the real concern. Horrible place to take your cadi. I would never recommend them to anyone to service their cars. I always heard you should take your car to the dealer, but they are not honest, and I expected more from Cadillac.

Why it’s my review posted? Why doesn’t Justin let me put my post up when I’m answering his post. All he does is lie about what he did and didn’t do.

worst Dealer ever. I am 70 years old and thier head salesman Joe is a horrible person.

I had my '08 xxx towed there for a "no run" condition after some engine maintenance. They messed with the car for three days, then sold me a rebuilt ECU ($1400) that I did not need, as it turned out to not be the problem, then when the replacement ECU didn't make any difference they then decided we needed a replacement crankshaft position sensor. It was then that I fired them. I had previously tested the sensor and found it to be working. I told them this in writing when the car was delivered to them. After a week and a bill for over $2700 I had the car towed back to my house, still not running. Turns out the serpentine belt ($25) was worn out causing the alternator to provide insufficient power to keep the ECU alive. So, after their "experts" wasted a week of my time and over $2700 I had to fix it myself by replacing the belt. There was absolutely no service provided, and I am out the towing charges to move the vehicle to and from this dealer. Management made no effort to make this right, Barring satisfactory resolution through the BBB, I will have to resort to litigation. Mister Good wrench does NOT work at Arrowhead Cadillac service department, they have absolutely no technical talent, they would never have been able to diagnose this very simple problem. Josh S. You embarrass yourself and your company with your "copy and pasted" response to all of the unfavorable reviews regarding your service department. I have already wasted thirty minutes of my life discussing this matter with your general manager, Mr. Michael Mewees, when I had the vehicle removed from your facility in January. Mr. Mewees at that time said he would discuss this matter with his service staff so I have to assume Robyn Schluter is fully aware of the situation. Mr. Mewees had an opportunity in January to set things right, but declined. This matter has been referred the appropriate agencies, and now that other the agencies are involved; we need not discuss this matter any further with you or your team. Have a nice day

Mike Tennant is always a great help for me in service. Did the research and found that my sunroof was still under warrantee. I have had 3 cadi's through Arrowhead and always receive great service. Thanks so much Mike! J'Dette Cerino

*** PLEASE READ - BEWARE *** It saddens me to write this review due to being a lifelong General Motors patron. I've only ever bought GM vehicles in my 56 years (40 from my first vehicle). Arrowhead Cadillac had my Escalade for over two months to fix a parasitic draw and flush the transmission. I almost never got updates, and when I did, it was me calling them. They lied to me about having a comparable loaner. I bought their extended factory warranty through MPP at the highest "Platinum" level. They still changed me $786.11 to fix a shifting problem with the transmission by "flushing the fluid." It would be interesting to keep the vehicle to prove that was the "fix", but after my horrendous experience with Arrowhead Cadillac, I'm trading it in. The parting slam was being told they will charge you an extra 3% if you pay by credit card. Insult to injury. There's more to complain about, especially after speaking to the useless and patronizing general manager, Mike Meewes. I highly advise staying clear of this horrible dealership. You've been warned ⚠️.

Not happy with service rec'd on 1/13/25 and 1/20/25 Escalade was initially diagnosed with problem with battery Engine light was on next day same problem I'm out 2000 with 100 discount asked to speak with GM he never retuned my call! this makes me feel like I'm not a valued customer someone should have spoken with me! James Boone

Excellent service, full attention to my needs by Service advisorr, Daniel Vega Part on back order advised that I will be called when it arrives, performed scheduled service and I'm very happy with service received by Aarrowhead Cadillac