Reviews
Been a five year customer of this dealership and have received great service, except in this one instance. I also have a great service advisor in Cesar Castillo and that's why I continued to service my vehicles here for many years. In the past five years have spent nearly $20K servicing and repairing (body shop) both my Acura TLX and MDX both SH-AWDs. In May 2026, I purchased new tires for my TLX that had to be ordered. After installation, I was shocked that I had received two new 2026 tires and two 2024 dated tires and immediately mentioned this at the service level. This was what was ordered?? After a review I made, I talked with service manager and with no follow up received, I also contacted American Honda. Service dept says this installation is ok and American Honda informed me to contact dealer (purpose of this review). So nothing changed. Service dept said the 2024 tires were new. OK, but I didn't pay for 2- 2yr old "new" stored inventory tires that continue to age. I paid for 4 new tires (two that I did receive). A new set of four tires with 3 different DOT manufacturing dates that are many months to a over a year apart! Doesn't make any sense for a SH-AWD vehicle or even in the heat of AZ. This is the second set of tires I purchased at this dealer for my TLX and also purchased one set of tires here for my MDX and this didn't happen on my first two sets for each vehicle. I have continually purchased Honda vehicles since 1984 and Acura's since 1998 (at least 15 vehicles min total) and always serviced them at respective dealers, so I am very familiar with the Honda/Acura service levels. At this dealer, they have always been friendly especially that I was a continuing customer and they did do a good job. However, when I brought what I considered to be a valid complaint; it went nowhere. Have dealt with many dealers for years in FL, CA and now 2 in AZ and have always expected (and received) a high standard of service (and I am ok in paying for that). But don't feel that this time that was met. Once the 2024 tires age out after 5yrs post DOT date (in AZ), its recommended all tires be replaced on a SH-AWD vehicles. At 6K miles driven per year, all four tires would have to be replaced at 18K mi instead of my normal 30k. BTW, service dept. mentioned to me that DOT is not the sole measure of changing out tires...OK but the literature I was given only states the exceeding 5yr DOT date for recommending that my existing tires be replaced (in the AZ heat; I believe that). My MDX is due for new tires soon; not going to happen here. Its a shame that 5yrs of very good service gets tainted by just one incident of getting new tires and especially on how the dealership service manager, didn't bother to even call me back after our initial phone conversation where he would look into the issue. I may (or may not) continue to use this dealer for service (and new purchases); def not tires. Even if I do, as I still prefer Acura vehicles, the relationship has been strained!
Been a five year customer of this dealership and have received great service, except in this one instance. I also have a great service advisor in Cesar Castillo and that's why I continued to service my vehicles here for many years. In the past five years have spent nearly $20K servicing and repairing (body shop) both my Acura TLX and MDX both SH-AWDs. In May 2026, I purchased new tires for my TLX that had to be ordered. After installation, I was shocked that I had received two new 2026 tires and two 2024 dated tires and immediately mentioned this at the service level. This was what was ordered?? After a review I made, I talked with service manager and with no follow up received, I also contacted American Honda. Service dept says this installation is ok and American Honda informed me to contact dealer (purpose of this review). So nothing changed. Service dept said the 2024 tires were new. OK, but I didn't pay for 2- 2yr old "new" stored inventory tires that continue to age. I paid for 4 new tires (two that I did receive). A new set of four tires with 3 different DOT manufacturing dates that are many months to a over a year apart! Doesn't make any sense for a SH-AWD vehicle or even in the heat of AZ. This is the second set of tires I purchased at this dealer for my TLX and also purchased one set of tires here for my MDX and this didn't happen on my first two sets for each vehicle. I have continually purchased Honda vehicles since 1984 and Acura's since 1998 (at least 15 vehicles min total) and always serviced them at respective dealers, so I am very familiar with the Honda/Acura service levels. At this dealer, they have always been friendly especially that I was a continuing customer and they did do a good job. However, when I brought what I considered to be a valid complaint; it went nowhere. Have dealt with many dealers for years in FL, CA and now 2 in AZ and have always expected (and received) a high standard of service (and I am ok in paying for that). But don't feel that this time that was met. Once the 2024 tires age out after 5yrs post DOT date (in AZ), its recommended all tires be replaced on a SH-AWD vehicles. At 6K miles driven per year, all four tires would have to be replaced at 18K mi instead of my normal 30k. BTW, service dept. mentioned to me that DOT is not the sole measure of changing out tires...OK but the literature I was given only states the exceeding 5yr DOT date for recommending that my existing tires be replaced (in the AZ heat; I believe that). My MDX is due for new tires soon; not going to happen here. Its a shame that 5yrs of very good service gets tainted by just one incident of getting new tires and especially on how the dealership service manager, didn't bother to even call me back after our initial phone conversation where he would look into the issue. I may (or may not) continue to use this dealer for service (and new purchases); def not tires. Even if I do, as I still prefer Acura vehicles, the relationship has been strained!
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
very professional the whole team they go out of their way just to help you
very professional the whole team they go out of their way just to help you
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
the people there are so generous and nice the whole team will work with you and everybody's got a smile on their face and Tony after being around him for 2 or 3 hours he seems like he's a good friend
the manager there you come in the door how you doing Lee the team member help me with my warranty on a used vehicle very professional the car service center people very nice got me out in 15 minutes
I took my car into the service center and I was sitting by this little old lady and she asked the guy how much do I owe you and this man told her there is no charge ma'am
people waiting for their cars to be serviced smiling getting along with each other very nice environment if anybody's looking for a new or used vehicle I will recommend this dealership with five stars all day long
my family my friends if they ask me where to get a good car I'll tell them to go Acura of Peoria this is my first time buying a car from a dealership but I've been in dealerships before with friends and family and they were never treated like I was treated at Acura of Peoria
I like it so much I like to go back to the service center and watch the soccer game and just chat with the people people are talking and having good time there because there's no sad faces everybody seems to be happy
Can’t say enough good things about them. Our sales person Jessi was so great to work with. Definitely a great fit for us and our sales manager Steve Hoffman is the absolute best. This is our third purchase with Acura of Peoria, Steve, and the gang. Highly recommend them.
Can’t say enough good things about them. Our sales person Jessi was so great to work with. Definitely a great fit for us and our sales manager Steve Hoffman is the absolute best. This is our third purchase with Acura of Peoria, Steve, and the gang. Highly recommend them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are absolutely thrilled to hear about your wonderful experience with us! It means so much to know that Jessi and Steve made such a positive impression on you, and that you felt right at home throughout the process. That kind of connection is something we truly value. The fact that this is your third purchase with Acura of Peoria says everything, and we could not be more grateful for your continued trust and loyalty. Thank you for the kind words and for taking the time to share your experience — we look forward to being there for you for many more to come!
Jorge, Steve and Griffin are FANTASTIC! PEOPLE make the difference, and the team at Acura of Peoria is the BEST!
Jorge, Steve and Griffin are FANTASTIC! PEOPLE make the difference, and the team at Acura of Peoria is the BEST!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this wonderful recognition! It is truly gratifying to hear that Jorge, Steve, and Griffin made such a positive impression on you. They are a testament to the kind of team we strive to build — genuine, dedicated, and truly invested in providing an exceptional experience.
Very pleasant experience it was a smooth and easy process. I love my new car thanks to acura of peoria !
Very pleasant experience it was a smooth and easy process. I love my new car thanks to acura of peoria !
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review, Brittany! It is wonderful to hear that your experience was smooth and enjoyable from start to finish. We truly appreciate you taking the time to share your feedback, and we hope you enjoy every mile in your new Acura!
Great service and care. Have used Acura multiple times to purchase vehicles and always top notch.
Great service and care. Have used Acura multiple times to purchase vehicles and always top notch.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are privileged to have earned your trust through multiple vehicle purchases with us. Your recognition of our commitment to excellent service means everything to our team. It's wonderful to know that we consistently deliver the quality experience you deserve. We look forward to continuing to serve you with the same level of care and professionalism that has made your experiences exceptional.
From sales floor to management, to financing, best vehicle shopping experience I've had. Will definitely recommend.
From sales floor to management, to financing, best vehicle shopping experience I've had. Will definitely recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are utterly delighted to hear about your outstanding experience with our team. It means so much to know that every step of your vehicle shopping journey, from our sales team through management and financing, exceeded your expectations. Your recommendation truly reflects the level of service we strive to provide every day. Thank you for choosing Acura of Peoria and for taking the time to share your wonderful experience.
Tony Nguyen was awesome from the beginning, I really was just going to return my prior lease due to the unsatisfactory service received from first lease. Tony explained and did all that we wanted plus more.
Tony Nguyen was awesome from the beginning, I really was just going to return my prior lease due to the unsatisfactory service received from first lease. Tony explained and did all that we wanted plus more.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are happy to hear about your wonderful experience with our team! It sounds like you received the exceptional service that made all the difference in your decision. We understand how important it is to have someone who listens to your needs and goes above and beyond to exceed your expectations. Your satisfaction means everything to us, and we're thrilled that we could turn your experience around and provide the outstanding service you deserve. Thank you for choosing Acura of Peoria and for sharing your positive feedback!
We got a great deal on an acura mdx, good dealer to shop from and great people as well, specially Tony who helped us all the way through.
We got a great deal on an acura mdx, good dealer to shop from and great people as well, specially Tony who helped us all the way through.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We are thrilled to hear about your wonderful experience with your Acura MDX purchase! It's fantastic that you found such excellent value and had a smooth process from start to finish. Our team takes great pride in providing exceptional service, and we're so pleased that Tony was able to guide you through every step of your journey. Your kind words about our dealership and staff truly mean the world to us. We hope you're enjoying your new vehicle and look forward to serving you again in the future at Acura of Peoria!
Very unprofessional i txted him a couple questions at 1345, no response I called him at 1845 and he hung up on me . I purchased a used car from him 4 days ago. when asking for an inspection report done by Acura of Peoria Jorge got very defensive and hung up on me. I was also requesting a wheel lock key for the vehicle as it is missing very simple requests in my opinion he claimed to be busy all day sketchy business
Very unprofessional i txted him a couple questions at 1345, no response I called him at 1845 and he hung up on me . I purchased a used car from him 4 days ago. when asking for an inspection report done by Acura of Peoria Jorge got very defensive and hung up on me. I was also requesting a wheel lock key for the vehicle as it is missing very simple requests in my opinion he claimed to be busy all day sketchy business
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Adrian, thank you for taking the time to write your review. We appreciate the opportunity to follow up and since speaking with you, we have been able to resolve this matter by providing the requested documents and issuing the reimbursement for the wheel locks.