Reviews
Fitzgerald is absolutely committed to great customer
Fitzgerald is absolutely committed to great customer service. From the intake conversation to detailing the suggested repairs to following through after the service appointment...they care and they take the necessary actions to ensure a great experience.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for noting how our team guided you through the intake and detailed the recommended repairs on your Subaru Outback. We’re pleased the follow-up after your appointment met your expectations. Feel free to contact us if you need assistance as you continue enjoying your Outback.
We’ve always had excellent service and Fitzgerald has
We’ve always had excellent service and Fitzgerald has gone above and beyond for us.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for entrusting your Subaru Outback to us time and again. James is thrilled to hear we could go above and beyond for you, and we look forward to serving your Outback in the future.
Excellent service as always.
Excellent service as always. Work done in time given and information from mechanic and front desk shared.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re pleased our Subaru technicians finished maintenance on your Forester when expected and shared helpful updates along the way. If James or anyone on our service team can assist further, feel free to reach out.
Service was done well and took the time that was
Service was done well and took the time that was estimated My service advisor was helpful, pleasant and cooperative.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s wonderful to know your Subaru Forester service stayed on schedule and met your expectations. We’re glad your service advisor was cooperative and pleasant. Thank you for trusting us with your vehicle and we look forward to assisting you again.
Matthew Clark provided a realistic estimate of the wait
Matthew Clark provided a realistic estimate of the wait time, which helped me plan my morning. He also accurately communicated the non-urgent maintenance issues that came up on inspection.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our team provided a clear timeframe so you could plan your morning and explained the non-urgent maintenance items found during inspection. Thank you for sharing your experience with your Subaru.
Ismael is a very professional and easy to deal with him.
Ismael is a very professional and easy to deal with him. Very friendly, good communication and excellent customer service.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting our team’s friendly communication and professionalism during your Subaru Forester service. We’re glad you felt well cared for and look forward to assisting you on your next visit.
Excellent service for my Subaru Crosstrek by the team at
Excellent service for my Subaru Crosstrek by the team at Fitzgerald. Mathew was efficient and pleasant in processing my requests, and ensured I was well informed as the work was done. I wouldn’t consider taking my car elsewhere. Thank you as always!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to know our service team was efficient and kept you well informed while working on your Subaru Crosstrek. We appreciate your trust and look forward to helping you again.
Service advisor MATTHEW CLARK & Technician STEVEN both
Service advisor MATTHEW CLARK & Technician STEVEN both did a fantastic & comprehensive job with my 2025 Subaru Crosstrek which I purchased in February from Fitzgerald same location. Please find a way to professionally recognize & reward MATTHEW & STEVEN for exemplary customer service, superior knowledge & clarity. Thank you much. Jonathan Panczyk
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you sharing your service experience with your Subaru. It’s great to know our service advisor and technician delivered clear and thorough care. We’ll share your kind words with them and thank you for your continued trust.
Great communication during my visit and great video with
Great communication during my visit and great video with service review. Nice waiting area too.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
James and our team appreciate your kind words about the communication during your visit and the detailed video review of your Subaru. We’re glad the waiting area felt comfortable and welcoming. We look forward to assisting with your future service needs.
Matthew provided excellent service.
Matthew provided excellent service. He was friendly and kept my in loop. I like the video inspection so I can understand why work needed to be done.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our team’s friendly approach and video inspection kept you informed throughout your Outback service. We’re pleased the video helped clarify why the work was needed. Thank you for trusting Subaru with your vehicle.