Fitzgerald Subaru

love the dealership except for the latest service event The customer service rep Ishmael Posada was awful. Did not respond to my requests for updates on my car. I had question on when a part would come in over the 4th of july weekend and the rep never responded. When I inquired again by text on the Monday July 6. I was told there was a delay because of the holiday. Then I was told my car was scheduled to be done at 5:00 that day and he would see me then. I asked if the 5:00 was definite and would he confirm and send a Lyft driver for me. He responded Thank you. I waited until just after 5:00 and got nothing from the rep so I called main number. The person who answered said he would check if car was ready. Then I got a text from the Parts Dept saying my rep went home but my brake parts had not come in yet and would come on Tuesday. So ...the rep lied to me and then went home. This is not what I call acceptable customer service. i do no know who James Richards is listed below. He was not my contact . I have waited to send this review because I was very angry.i have never had such poor service from Fitzgerald.

The advisor, Luis, was very nice and helpful and gave me all the information about the vehicle, and the person in charge of the mechanical work also sent me a video with details about service in my car.

I had an absolutely fantastic experience at Subaru of Rockville when purchasing my new Crosstrek! From the moment I walked through the door, everyone was welcoming, professional, and genuinely focused on making the car-buying process enjoyable and stress-free. A special shoutout to Johnny, who was nothing short of amazing throughout the entire experience. He was incredibly knowledgeable, patient, and never made me feel pressured. He took the time to answer all of my questions, explained every feature of the Crosstrek in detail, and made sure I felt completely confident in my decision. His honesty, professionalism, and friendly attitude truly set him apart.

Even without an appointment they were happy to fit me in. They fixed my tire problem promptly and were able to get me out later that morning!

Keep you posted every step of the way on what needs repairing or replacing. Customer service excellent, as always. I have three Subaru's and would not think of getting them serviced anywhere else.

Luis Mariano was both intelligent and emotionally intelligent. Communicated clearly and kept me informed of progress Ten plus out of ten!

The video of the vehicle assessment is awesome and most appreciated. Fitzgerald Subaru is most highly recommended in my book.

Great place for maintenance of my Subaru. No pressure, quick service, nice waiting area, friendly reps.

Professional conduct, quick service, helpful advice, reasonable price, provide timely updates on the status of service and checking in next day that everything is working fine.

Was told that they could not order the tires that Subaru Corporation said were to be put on my Subaru 2018 2.5 I Forester. They ordered and put on the incorrect tires and caused damage to the vehicle. I had to buy the correct tires at a private company for $1,100 + with balance and services. I said the battery was not correct and Subaru corporate gave me the correct information to have that installed. I was told I needed a repair service that was done and Subaru corporate informed me this was not correct either. Parts were found to be substandard and faulty. I have sold the vehicle. I do not have the vehicle. I called and have asked the manager at Fitzgerald Subaru Rockville to remove and close my name and all information pertaining to my account with their dealership. I was a top loyal customer with this dealership. I bought my vehicle from them and returned and had 100% of all service done on the vehicle from September 2018 until 2026. I am more than disappointed. They know what they did. There is no honesty or Subaru parts being put on the customer vehicle. Take your vehicle somewhere else.