Fitzgerald Subaru

I was very pleased with the service I received on my Subaru Crosstrek.Very efficient...

Terrible. Didn't have the part promised after 3 notifications that I had an appointment to have the part installed.. Still had to wait 4 hrs for installation of a part that was available. The price I was quoted on the phone was more than $100 less then the service dept indicated upon check-in. It was gridlock trying to check in. Service specialist was very patient. Something is broken in your system. After I get the part installed which was pre-paid when I bought the vehicle, I will seek other options for service. Will see how the next appointment 9/5 works...or not.

Jacob did a great job of taking care of me. Fast service and kept me up to date!

Two cars and 5 years of service history. Professional, thorough and prompt. Easy access and convenient.

10:30 appointment for oil/lube — car back at 3 — cars ahead of me had problems — I should have been called to come in at another time mathematical error in bill. Bill should be more detailed. when a coupon is used

I really appreciate that they can get service done as walk-ins, I also really appreciate the video summaries done by the mechanics.

My recent experience was ok. I think the communication could have been better. The video on my car inspection was hard to understand. The tech needs to slow down with his explanation. Also, one of my back lights is out and it was not picked up in the service. I had no idea it was out until I got back home. I was also charged $14 for the battery for my fob. That has never happened before.

Thank you for great service with prompt updating for the overall progress. Due to that we could make schedule our own plan.

Nate took great care of me. Everything was done to my highest expectations…I am so pleased.

Very professional and very nice and friendly. However, I had requested a free oil change because I was offered one a few months after purchasing the car - but I was in Atlanta at that time and was not able to redeem it - but the dealership fails to do that.