Reviews
I had a great experience in the service dept with Jacob
I had a great experience in the service dept with Jacob Brubacher - he explained the service to me, the cost and the time frame. We also engaged in chit chat about manual/stick shift cars and motorcycles - these guys were great.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very expensive, it was not clear what was necessary vs
Very expensive, it was not clear what was necessary vs nice to have I felt pressured
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Great customer service.
Great customer service. No hassle pricing. Communication from the dealer was excellent. This is my second purchase from this dealership.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about our straightforward pricing and excellent communication during the service on your Subaru Forester highlights our department’s focus on clarity and care. Knowing those efforts met your expectations means a lot to us. We appreciate you choosing our dealership for service again and look forward to your next visit.
Please with the work performed on my car and for the
Please with the work performed on my car and for the information provided on what was needed.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Fitzgerald Subaru Rockville.
Very professional and informative during visit and the
Very professional and informative during visit and the video sent by technician was informative.In addition to the routine care, other repairs explained and permission to do the repairs requested before proceeding.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Transparent communication and clear explanations are at the core of how our service department operates. Knowing that you found the video walk-through informative and appreciated our request for permission before proceeding with additional repairs means a lot to our service team.
We have always been extremely satisfied with with the
We have always been extremely satisfied with with the personnel and the service provided. This last time was no exception. Our thank you to Mr Posada
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about consistently being pleased with our staff highlights the level of care we aim to offer for your Subaru XV Crosstrek. Hearing your thanks means a lot to our service department.
Thank you very much, it was good seeing you, and
Thank you very much, it was good seeing you, and servicing my car. The next step is to ORDER PARTS to fix the "Check Engine Light" that is on..
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad we had the chance to see you again and service your Suzuki Reno. James is coordinating the parts order to address your check engine light promptly. Your kind words and five-star rating mean a great deal to our service department.
they advised that they would check on the passenger side
they advised that they would check on the passenger side review mirror, and inform me if they could replace it.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Fitzgerald Subaru Rockville are glad to have you as a customer.
Smoothest buying experience I have had in over 20 years.
Smoothest buying experience I have had in over 20 years. Harley Van Brunt was exceptional in every way possible. From providing the information I need, taking additional pictures of the car and having things lined up so I spent minimal time at the dealership. I would recommend her every single time. Simply phenomenal!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We’re glad that the purchase of your Mercedes-Benz GLE 350 went so smoothly. Knowing we could provide the information you needed, take extra photos, and reduce your time at our dealership is rewarding. Hearing you’d recommend us every time means a lot to our team.
My service advisor Mr Clark was a very easy personable
My service advisor Mr Clark was a very easy personable person to work with. However, the labor charge for an oil change went up 80% since my last oil change in April 2026,, I will never come back again for service there
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.