Reviews
The sales team were very friendly/helpful.
The sales team were very friendly/helpful. They tried their best to present to good deals for me/offered financing/and would call me back to set up appointment. I really appreciated their respect
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for the 5-star review, Lana! We're glad to hear you had a great experience with our sales team at Honolulu Volkswagen and that you were greeted with a friendly and helpful visit. We truly appreciate your business!
Brandon, Kyle and Erik were very helpful and I am very
Brandon, Kyle and Erik were very helpful and I am very happy with my 3rd Tiguan. It is a great vehicle and they are great to work with!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kayte, your feedback just made our day! We are excited to hear that Brandon, Kyle, and Erik provided the helpfulness and care we strive for. Congratulations on your new Tiguan from all of us at Honolulu Volkswagen!
I had a mixed experience with VW Honolulu, but I have to
I had a mixed experience with VW Honolulu, but I have to give credit where it’s due. There were moments in the past when I wasn’t fully satisfied with their service. It was about communication But I have noticed a real and positive change They really value customer’s feedback whether it’s positive or negative. It’s clear they took past concerns seriously and made meaningful improvements. It’s nice to see a dealership that doesn’t just sell, but also strives to grow
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and loyalty, we are grateful for it! It's wonderful to hear that our team has transformed your experiences and we will be sure to let them know your thoughts. Your support means a lot and we hope to see you again at Honolulu Volkswagen!
Sam was my sales rep and was wonderful to work with.
Sam was my sales rep and was wonderful to work with. He was very knowledgeable and responsive to my questions and concerns.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad you enjoyed working with Sam! We appreciate your business and hope to see you again at Honolulu Volkswagen. Safe travels!
Service is great the sales guys are awesome, I recommend
Service is great the sales guys are awesome, I recommend getting your car detailed here too! Thanks Honolulu Volkswagen 🤙🏽🤙🏽🤙🏽🤙🏽🤙🏽
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hunter, we love hearing about your positive experiences with our team! It is great to hear that we are a kind and professional place for all your automotive needs. Thank you for choosing Honolulu Volkswagen and for your recommendation. We appreciate your support! See you next time! 🤙🏽
I believe the dealership should have clearly disclosed
I believe the dealership should have clearly disclosed all relevant information regarding the vehicle and the financing paperwork. Transparency is important to ensure a smooth and informed buying experience.”
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Shadrach, thank you for bringing this to our attention. Our team aims to make the car-buying process go smoothly, and we apologize for the level of communication you received during the buying process. I would like the opportunity to address this further and hope you will contact me directly. Thank you. Kyle Tom - Sales Manager - ktom@lithia.com
It was great to work with them to get my new vehicle.
It was great to work with them to get my new vehicle. Super fast and nice
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5-star review! We look forward to working with you again at Honolulu Volkswagen.
They were helpful and welcoming.
They were helpful and welcoming. There was a little wait to speak with a sales rep but they had plenty of snacks, drinks, and comfortable seating while you wait.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Natalie, we're glad to hear you felt welcomed and comfortable during your visit at Honolulu Volkswagen. Thanks for the feedback!
Convenient location; easy to make appointments for
Convenient location; easy to make appointments for services; good communication with staff; nice lounge waiting area; clean bathroom; new coffee/ hot beverage machine; courtesy car wash.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting the convenient location and amenities at Honolulu Volkswagen! We're glad to hear that our team provided good communication and made your visit comfortable. We appreciate your feedback and look forward to serving you again soon!
Best people to work with!
Best people to work with! They make everything look easy and fun! Best dealership on island!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear about your recent experience with us. We hope to continue to serve you in the future!