Reviews
Treated Like Family
EJ and the sales staff were extremely friendly, easy to work with, and accommodating from start to finish. The dealership felt very intimate, like dealing with family. We were very comfortable throughout the entire process!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Easy and quick
Wasnt even thinking of purchasing a. We vehicle. Went in for routine maintenance on my Passat, fell in love with the atlas sport. Team was easy to work with and quick.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
All the staff was very helpful and quick to respond to questions. EJ was extra helpful and very knowledgeable about the car features.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome service filled with aloha!
Thank you to Livingston and Honolulu VW crew for all of your help and service making our dreams come true! We are super happy with our purchase and will highly recommend you guys to anyone looking for a car! Big thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We cannot thank you enough for your wonderful review of Honolulu Volkswagen and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Honolulu Volkswagen Team
Purchase Experience
Straightforward, no exhausting time and effort discussions. Sales representative Emma Fujioka (?) and Branch Manager very professional, approachable, consistent quality of service, and product descriptions understandable. If Emma did not know answer she took time to verify and respond very timely.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Unproven visit for a recall that was not fixed
no experience since i did not visit your store despite the fact that you claim i did. you may have denied me the fix of a factory recall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
VW Service Center
Professional friendly service, fast and done right the first time. The service team at Honolulu Volkswagen are always ready to help you get your VW back on the road.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great customer service
They are awesome got the best customer service ever. People here are great they go above and beyond ....truly awesome I will definitely come back
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Thanks Mike for the exceptional service. You've always been extremely thorough and I appreciate being updated on the progress of the services. Mahalo😊
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Honolulu Volkswagen treated me like family from the phone...
Honolulu Volkswagen treated me like family from the phone calls to the dealership. Highly professional and gave me a good deal from the very start🤙🏼
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your kind words about your experience at Honolulu Volkswagen! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, The Honolulu Volkswagen Team