Reviews
Worst experience, will not recommend
Bought a 2017 Toyota Highlander in July 2020, remote key has been acting up so we brought the car to them to be checked. We were referred to Toyota Dealearship instead since they dont do Toyota and they dont have the parts to fix it. So, Toyota said that we were given the wrong remote key and is not totally compatible with the Highlander thats why its acting up. So we called Acura NS about the recommendation but we were advised that we have to pay for it and will just reimburse the amount. Well its worth more than $300 and considering how difficult its been for us to get a hold of them on a timely manner(its been several weeks already if not months since this issue started) plus we were honest with them that the $300 is not within our budget right now. We've done calls after calls, left several messages but to no avail. We will get a call back a week later still without resolution. We have been speaking with a certain Ian and Neil from Parts but to no avail. Once they sold the car, obviously they dont care anymore. So save yourself from frustrations and stress. Find other dealerships.
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, I would like to learn more about the services provided for your 2017 Toyota Highlander. Providing excellent customer service is our main goal and I would appreciate the opportunity to discuss this further with you. Please email me at rfarnsworth@penskeautomotive.com. Thank you! -Robert Farnsworth, General Manager, Acura North Scottsdale, rfarnsworth@penskeautomotive.com
Hello, Thank you for bringing this to my attention. Your feedback is important to us, and given the opportunity, I would appreciate the opportunity to speak with you to discuss your review further. Please email me at rfarnsworth@penskeautomotive.com. Thank you, Robert Farnsworth General Manager Acura North Scottsdale rfarnsworth@penskeautomotive.com
I just had my RDX worked on at Acura North Scottsdale and...
I just had my RDX worked on at Acura North Scottsdale and am very impressed with my Service Advisor Steffan who went out of his way to accommodate me quickly and efficiently. He is professional, knowledgeable, friendly and carefully explained the issues that needed to be taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi! Thanks so much for your shout-out and great feedback about our Service Department at Acura North Scottsdale. We also appreciated your five-star rating. May your Acura RDX keep you cruising for years to come!
Excellent, Professional Dealership! Traded with Don...
Excellent, Professional Dealership! Traded with Don Fisher on a Certified 2018 RDX. Was a pleasure working with Don, knowledgeable on the vehicle, and made the deal seamless and relaxed. Acura N. Scottsdale operates the way all dealerships should. High recommendations from a North Carolinian!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for visiting Acura North Scottsdale. We will be sure to thank Don for providing you with a pleasant experience. Let us know if there is anything else we can help you with. We look forward to working with you again.
Highly Recommend
Needed a used car for our new 16 year old driver. Our salesperson, Shannon, was very professional, friendly, and helpful in finding the vehicle. She and her GM fixed all of our requests to make this used vehicle as safe as possible for our daughter. Also enjoyed working with our finance person, Paul.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the strong recommendation for Shannon. We really appreciate your feedback for her as well as Paul. We'll be sure to share with them your kind comments. Congratulations on the car and we hope it is greatly enjoyed!
Highly Recommend
Bought a used car for our 16 year old new driver. Our salesperson, Shannon and her GM, did everything they could to make sure the car was as safe as it could be for our daughter! Everything we requested to be fixed was handled so professionally. Also enjoyed working with our finance person, Paul.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jodi, Thank you for taking the time to share your great experience with Shannon and Paul! We truly appreciate your positive feedback, and we look forward to assisting you in the future.
Always a great experience working with Acura North...
Always a great experience working with Acura North Scottsdale! Ray Ryan is an amazing and knowledgeable salesman. This is my third transaction working with him and the Acura team at the dealership and each time is seamless, efficient and I always feel well cared for. Matthew as well was extremely helpful assisting in the purchase. You have definitely earned my loyalty and extremely happy to be an Acura owner! 5 stars in every category!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your wonderful feedback for Ray and Matthew. We are delighted to know that we've earned your business. Congratulations on your Acura! Let us know if we can do anything else for you. Our team welcomes you back again.
Always a great car buying experience!!
Always a great experience working with Acura North Scottsdale! Ray Ryan is an amazing and knowledgeable salesman. This is my third transaction working with him and the Acura team at the dealership and each time is seamless, efficient and I always feel well cared for. Matthew as well was extremely helpful assisting in the purchase. You have definitely earned my loyalty and extremely happy to be an Acura owner!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great review, Cheryl! We are so happy to know that Ray's outstanding knowledge and expertise have earned your repeat business! Congratulations on your purchase; we look forward to working with you again.
5 Stars
David Silver treated us with the utmost courtesy. We will be back soon for another car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That is wonderful news! Thank you for sharing. David and the team are always eager to assist you. We look forward to your next visit.
5 Stars
This experience was simple and quick!! Highly recommend this dealership! Easy 5 star 💯
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michele, thank you so much for the five-star review! We appreciate your visit and hope to see you again in the future.
5 Stars
David is great to work with. Our 20 year old son bought his first car and was treated like youbwould expect. David explained the process and gave him time to make a decision
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the wonderful review, Adam! We are so glad to see that your son's first buying experience was with David and that he made it a great one! Congrats to your son; you're all welcome back at any time.