Reviews
Write a reviewfreindly team of people, understnding budget
Freindly, kept us with in pre selected budget, worked on price in different models. Only reason didnt get 5 stars was trade in value.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your outstanding review, Cynthia! We're glad to hear that our team was very friendly during your visit. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Nancy McCabe Sales Manager nmccabe@faulknersubaru.com
Great staff
Management gave me a great opportunity and price on a new Subaru after first attempt complications with a different Subaru.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Arlindo, thank you so much for taking the time to write this review. We're very happy to hear about your positive experience at Faulkner Subaru Bethlehem. Congratulations on your new vehicle! If you have any further needs, please do not hesitate to come back in for a visit. Sincerely, Nancy McCabe Sales Manager nmccabe@faulknersubaru.com
Geat Salesman
We were fortunate to have Roland Zuk as our salesman. He made the process of test-driving, trade - in and other things associated with the purchase very easy. We would probably go back to Roland again for our next Subaru
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, thanks for this marvelous review and congratulations on your new car! We are so pleased that Roland was able to provide you with such exceptional service. Enjoy your new vehicle! Sincerely, Nancy McCabe Sales Manager nmccabe@faulknersubaru.com
Keep up the good work, folks.
Staff is always courteous and friendly, the waiting area is clean and the coffee is pretty decent, too. I'm always happy with my experiences at faulkner.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your marvelous feedback, Jessica. It is our commitment to ensure quality customer care by providing clean and relaxing facilities as well as friendly and courteous service to our guests. Please come see us for any future needs! Sincerely, Mark Robbins Service Manager mrobbins@faulknersubaru.com
Great Dealership !
Great experience, felt like a valued customer and the sales staff treated me with respect and wanted to help me not just sell a car
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, David, for your five-star review. It's great to hear that you found our team so helpful. You experienced first-hand our customer service oriented dealership, and we hope you'll consider us again for it.
Enjoyable purchasing experience.
Professional and pleasant atmosphere. Enjoyable purchasing experience. A good bit different than many other automobile transactions I have experienced at other dealerships.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeffrey, thank you for taking the time to share your experience with us! Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Nancy McCabe Sales Manager nmccabe@faulknersubaru.com
review
The service people were kind and professional, they took very good care of my car. The wait time was a bit longer than I would have liked, but overall the people were very nice.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Monica. We're glad to hear that our team assisted you in such a kind and professional manner. We do appreciate your patience for the extended wait that you encountered. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Mark Robbins Service Manager mrobbins@faulknersubaru.com
Great Service
It was quick and easy; I brought my car in w/o an appointment, on a Saturday no less, and they took it right in for the oil and cabin filter changes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lynda, thank you for taking the time to write about your experience. The weekend service is especially designed to be very quick and easy. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. We are very happy that we were able to accommodate your vehicle! Take care! Sincerely, Mark Robbins Service Manager mrobbins@faulknersubaru.com
Super easy to deal with and great service!!
They were thorough, easy to deal with, pleasant, efficient and very fair. As always, the car was clean inside and out.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Faulkner Subaru Bethlehem. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Mark Robbins Service Manager mrobbins@faulknersubaru.com
Great service
Service provided was prompt , waiting period was reasonable. Service was efficient, the people were friendly and knowledgeable. Overall very good service.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing this great feedback with us, Francis! We feel our service department is what makes Faulkner Subaru Bethlehem special. Reviews like yours help us to make sure that we are continuing to provide our customers the prompt, efficient, friendly and knowledgeable service experience that our dealership is known for. We're glad to hear that you were pleased with your visit. We look forward to seeing you again! Sincerely, Mark Robbins Service Manager mrobbins@faulknersubaru.com