Reviews
Write a reviewGreat service
Faulkner Service Department went out of its way to satisfy me and resolve my problem. Throughout this process, I always had the sense they were looking out for my best interests.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Lorin and thanks for your kind words! We appreciate our service team and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. We look forward to seeing you again! Sincerely, Mark Robbins Service Manager mrobbins@faulknersubaru.com
Best car buying experience I have ever had!
My wife and I previously purchased a certified pre-owned 2008 Subaru Impreza from Faulkner a few years ago and our experience was so nice that we decided to come back. Everyone we worked with made the process so much smoother. It was a very low pressure experience and I always felt like they were doing everything they could to make me happy and comfortable with my purchase. The most impressive thing was that they were able to present all my options to me and I was able to choose what I wanted and they fit it into my budget!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cheyne, thank you for taking the time to write this great review. We're proud to offer our customers a pressure-free shopping experience, and we're glad to hear that was the case for you on your recent visit to Faulkner Subaru Bethlehem. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon and hope that you enjoy your new vehicle! Sincerely, Nancy McCabe Sales Manager nmccabe@faulknersubaru.com
Great Service, easy in and out
Friedly, curtious service provided at the service counter. All question answered. repairs were reviewed by the service staff when the vehicle was picked up.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Reuben, thank you for stopping by to leave this incredible review. Our staff prides itself on providing friendly and courteous service to every customer that comes to our dealership. We're happy to see that your visit reflects these values. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Sincerely, Mark Robbins Service Manager mrobbins@faulknersubaru.com
Great new Car Purchase
Wes Browns knowledge of the cars was great. He made the buy purchase so much better. All our questions were answered and explained all our options.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bradley, thank you for reviewing your time spent at Faulkner Subaru Bethlehem. We are proud to hear that your time spent with our team was enjoyable! Wes is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Sincerely, Nancy McCabe Sales Manager nmccabe@faulknersubaru.com
Great service
It was very quick and efficient. My mechanic, Mike was very nice as well and did a full check on my car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christina, thank you for taking the time to write this wonderful review of our service department. We're extremely pleased that Mike was able to provide you with a quick and efficient service experience. Please don't hesitate to contact us if you have any questions or concerns about your car. Sincerely, Mark Robbins Service Manager mrobbins@faulknersubaru.com
Great buying experience
The salesman, Ziad, was not pushy but he was very knowledgeable. He had so much enthusiasm for the Subaru brand that it was invigorating to talk with him. He was also very understanding to our situation. He was willing to work within our budget. Faulkner net our budget criteria. We usually hate car buying;however, working with Faulkner and Zuad was a pleasurable experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new vehicle, Derek! Thank you for taking the time to write about your experience. It's great to know that Ziad was able to provide you with the pressure-free and knowledgeable service Faulkner Subaru Bethlehem is known for. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Nancy McCabe Sales Manager nmccabe@faulknersubaru.com
Oil Change
I didn't need an appointment for my oil change. I didn't need an appointment. This service was done very quickly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this outstanding review, Ronald! We're pleased that our staff was able to provide you with a quick service experience. Please don't hesitate to contact us if you have any questions or concerns about your car. Sincerely, Mark Robbins Service Manager mrobbins@faulknersubaru.com
Value previous customers.
Customer service was excellent. Provided great deals up front. Employees were friendly and explained products thoroughly. Employees were knowledgeable and valued previous customers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your outstanding review, Heather! We're glad to hear that our team was very friendly and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Nancy McCabe Sales Manager nmccabe@faulknersubaru.com
Great Servcie
The employees and technicians at Faulkner are always knowledgeable and courteous. I feel confident that my car is in good hands, and they take the time to explain any issues to me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jennie, it is important that our customers feel completely confident with the customer service they received and it made us happy to read your review. We're glad to hear that our team was knowledgeable and courteous! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Mark Robbins Service Manager mrobbins@faulknersubaru.com
Best buying experience
Jared Neff was great. He was very helpful and explained so much about the company as a whole, along with Subaru as a brand. Everyone I worked with at Faulkner did everything in their power to get me the car I wanted for the price I wanted it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for this lovely review, Angelica! We feel so grateful that you chose to come to our dealership. It's wonderful to hear that Jared and the rest of the team were very helpful during your visit. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Nancy McCabe Sales Manager nmccabe@faulknersubaru.com