Reviews
🚨 Survivor Alert: Avoid Mark Kia in Scottsdale, AZ
🚨 Survivor Alert: Avoid Mark Kia in Scottsdale, AZ 🚨 We’re sharing this on behalf of a well-known survivor and advocate in our community who bravely gave us permission to speak out about her recent experience with Mark Kia, a car dealership in Scottsdale, Arizona. This survivor has overcome unimaginable trauma—she’s one of the few who escaped a notorious abuser and has since dedicated her life to helping others. She’s now a licensed counselor, business owner, and student of forensic psychology. She recently bought her first home and was looking to purchase a car to support her growing responsibilities. She found a vehicle she loved and began the process with Mark Kia. Despite disclosing her participation in a confidentiality program for her safety, the dealership insisted she change her address with the DMV—putting her at risk. After signing paperwork, she was told the car would arrive the next day. Then… silence. No follow-up. No communication. During this time, she was attacked by associates of her former abuser, likely due to her address being exposed. She had to flee her home for safety. When she finally received a response from the dealership, she was met with disrespect and ignorance. A sales manager accused her of having a fake ID (which is 100% valid), dismissed her concerns, and made discriminatory remarks about her name and background. This, despite her having multiple credit union approvals. This isn’t just bad customer service—it’s dangerous, discriminatory, and unacceptable. Businesses like this are why we maintain directories of survivor-safe organizations and why we train and certify businesses on how to work respectfully with survivors. Mark Kia has now earned a permanent spot on our “Do Not Support” list. We urge charities and community partners to avoid accepting donations or partnerships from businesses that treat survivors this way. Please share this to protect others. Silence enables abuse—awareness empowers survivors.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you Mark Kia for getting me into a 2024 Sorento
Thank you Mark Kia for getting me into a 2024 Sorento Prestigue...awesome car! Abdul (sales) and Josh (finance) are professional, customer focused, and genuinely care about your needs and making the customer and buying experience GREAT!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're pleased that you're enjoying your 2024 Sorento Prestige. Our team is glad to have made your car-buying experience great at Mark Kia. We appreciate you sharing this with us and wish you many happy miles ahead.
Vary nice place and the people are just as great awesome
Vary nice place and the people are just as great awesome awesomeness awesome possum sauce
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mark Kia is a very friendly and welcoming establishment.
Mark Kia is a very friendly and welcoming establishment. The people there are absolutely amazing, especially Demarko and Lucas! Any car needs or concerns, they’re your go to people!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're thrilled that you had a positive experience at Mark Kia and that Demarko and Lucas provided you with amazing service. We'll be sure to pass on your appreciation to them. Your satisfaction is important to us, and we look forward to serving you again in the future.
I'm so glad to meet Demarko was very helpful answered my
I'm so glad to meet Demarko was very helpful answered my question. Words were good thanking him very much for the help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Mark Kia are glad to have you as a customer.
Awesome services!
Awesome services! I loved how DeMarko and Kare made me feel completely secure throughout my entire experience here at Mark Kia. I would love to see them continue to grow in this business as they are both inspiring souls. I didn’t expect to purchase a vehicle today but after talking with DeMarko he ultimately made me feel ready to make my next purchase. Kare was very attentive to my worries and DeMarko helped me understand my available options. Great job you both! Will tell others about my experience!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I came to look at a new vehicle and DeMarko helped us out...
I came to look at a new vehicle and DeMarko helped us out a lot. We were having difficulty with our old car, and helped us out in picking a new one. He was very friendly, and helpful in our need. If you ever need any help with picking a car. I would recommend Demarko.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks, Kevin, for sharing your experience with us. We are pleased that you had a great sales experience with DeMarko. Please keep us in mind for all your sales & service needs in the future. We hope to see you again soon. Enjoy the ride!
I would NOT recommend anyone to buy a vehicle from this...
I would NOT recommend anyone to buy a vehicle from this dealership. My car detail was terrible. I was told that the windshield was going to get replaced, when i went to pick the car up, the windshield was only fixed. I had to really get upset with the managers, in order for it to get replaced. My battery went dead 24 days after taking the car home, and was told they would not replace it. Never again at this dealership!!!!!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Mark Kia, we take customer reviews very seriously. Please contact me, David Clark at David.clark@markkia.com. We look forward to working together with you to come up with a solution.
Great service! Everyone was so friendly and beyond...
Great service! Everyone was so friendly and beyond helpful. JD and Juan made everything so seamless!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Debra, thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Was referred to Mark Kia from a friend. My experience was...
Was referred to Mark Kia from a friend. My experience was stress-free. I brought my son with me and we walked out with purchasing a new Kia Forte for him and a used BMW for me. There was no pressure, lots of enthusiasm from J to run and get us cars to test drive and an overall great experience. Mark Kia knows how to run a nice dealership. Both cars were delivered to us in Chandler and our trade in picked up. The transactions were simple. J in Sales and Lucas at the Finance Desk are A+++. Bravo!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it is important for our customers to hear firsthand from other customers about their positive experiences. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we are happy to hear that you agree! On behalf of your friends here at Mark Kia, enjoy that ride!