Earnhardt Chrysler Jeep Dodge RAM

Tammy is great. She answered my questions, she kept me updated while I was waiting for my Jeep service. She is very kind and I felt like I was in great hands. Thank You

Always treated professionally and receive efficient timely turnaround time for my vehicle service. Service staff are exceptional.!!!

Tammy is a wonderful asset for the dealership. I found her to be responsive to my needs and respectful of my time.

Jade was fantastic and her knowledge of the onboard smart systems was exceptional. She was professional, knowledgeable and very personable. I would definitely recommend her!!

My truck has been to this shop 4 times for the same concern. My truck spent almost 4 months straight there. ***THEY DON’T EVEN KNOW WHATS WRONG.*** MISDIAG AND SHOTGUNNING PARTS AT MY EXPENSE. After 30-45 minutes of driving, it will begin to misfire. It’ll misfire randomly but has hard misfires when accelerating from a dead stop. My first two visits were with Marlon. First visit he said it was just a battery was causing a long crank and everything was fine. This means they didn’t test drive it long enough. On pickup, Marlon said, “ Well you have fluids due and maybe it’s your spark plugs. They are due at 30k.” So I apply for the credit card. I come back to have everything done. This time it pops a check engine light for a fuel pressure regulator high deviation code. They do all the work. Marlon says I need a brake flush and I agree. Later on he says they can’t do a transmission service but I need a power steering service in the same text thread. I lost my mind and called him out. It’s electric power steering. He thought he could get one more flush out of a sucker. Went to go pick up and speak to a manager. They were busy. I noticed on my invoice that they changed my email so that I do not get a survey in my email. Surveys effect everyone’s pay so make sure your email is correct before they invoice your repair. I picked up the vehicle and it stalled right away and brought it back. Third visit was with Doug. I spoke with Luke the director. He said, “You have to understand why we changed your email to protect our reputation because you know the ins and outs of the business. If you can remove that we will do everything we can to help you.” I did. They said the fuel pump was bad. I got furious. If the fuel pump is losing pressure it will cause a fuel pressure regulator high deviation code because the measured pressure is different from what it should be. I bring this up and no empathy or explanation. When I go to pick it up, they say oh your supercharger is bad it’s whining. I asked for old parts and price on core. No information or parts on arrival. AT THIS POINT I DON’T TRUST THEM. I pick up and get billed for 1 month of rental while they did the fuel pump and they pick up the rental for the supercharger because it’s under manufacture warranty. Turns out my ext warranty paid them for 5 days of rental but never reflected on my bill. I pick up and my first long drive stalled again. I DROP IT OFF THE FOLLOWING MONDAY AND THEY PULL A FUEL PUMP CONTROL MODULE FAULT CODE. You are telling me it wasn’t the fuel pump. OMFG. This time they have me set up the rental. I call Ram Customer Care. They say they will cover the rental but after 18days I check to see if the rental reservation was changed to Earnhardt’s account. Enterprise said no. I ask my service advisor and he says they won’t do it until they find out if the repair is covered by warranty. He also asked for another 1000$ in diagnostic time to try to find the issue. I said stop service and I’m getting a lawyer. I spoke to Luke. I said 4 months is ridiculous. Misdiagnosis over and over yet you want me to pay more money and pay more in rental. IF YOU TRY CALLING FOR A MANAGER GOOD LUCK. I HAVE A 100K TRUCK THAT CANT GO ON LONG DRIVES. I’ve forwarded all correspondence and story to news station tip lines and my attorney. I’ve left a message for the Dealership GM.

With brian as my service advisor it just don't get any better than this

The staff is welcoming, knowledgeable, and friendly. My sales representative, Joseph Lee, presented himself in a very professional manner and ensured all of my questions were answered. It is quite evident that Joseph and the rest of his team truly care about meeting their customers needs. They are proud and excited about the products offered at the dealership. The showroom was clean, spacious, and well organized. The time spent in completing the purchase of my new Jeep was efficient, but not rushed.

Great service department that gets the job done quickly and kept me informed every step of the way.

Great service! Got me in and out in less than an hour, for an oil change and a wheel rotation. Tammy texted me, as soon as I got there, and told me when the truck would be ready, and after my visit to the cashier, I was on my way. Now, I find out I can make service appointments on my own schedule, and I’m a happy camper. Kudos to the dealership and Tammy!

This dealership, didn't disclose the fact that a jeep we bought had major engine work done. The heads had been replaced with under size heads from a challenger. I had to have the engine replaced. Now I was given an appointment for 9 am to check why the airbag light came on. I waited 3 weeks for the appointment, I brought the jeep in and was told it would be 3 to 4 days before they could even look at it. This is are only vehicle. This dealership is a joke, be careful of their dealership