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Barlow Buick GMC

(235 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–8:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–8:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 298-0564 (888) 298-0564
Used (866) 984-2832 (866) 984-2832
Service (888) 239-4709 (888) 239-4709

Reviews

(235 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Barlow Buick GMC from DealerRater.

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Great service

I called 4/10/2014 to report a whining sound when my car was in drive.I was given an appoinment for 9:30 AM on the next day. The Bearing Assembly had to be replaced on the right rear wheel. All work was compleated within a few hours along with a complimentary seasonal vehicle inspection. That is satisfaction service in the highest degree. Thank You to Don Piana, the service consultant and Gerry Morganti Jr.the technician. Sincerly,Jacqueline Ciliento

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Superb Service

The dealership is under construction at the present time. However, the owner Mr. Barlowe took the time out of his day to speak to me in the Reception Area. We chatted about the projected finish date, which he said the end of July. I mentioned that I noticed other dealerships expanded their dealerships as well. I remarked that Barlowe is the pioneer in the process. Overall, I had a wonderful experience. The staff is always pleasant and efficient people. Anita Rogers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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satisfied customer

after GM has failed me for a known issue (made a long drawn out battle) Barlow dealership stepped up on behalf of GM when they didn't have to and took responsibility of gms known problem

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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It all worked out.

I rec'd an email regarding my upcoming service and asked if I wanted to schedule it via email. I responded immediately and said yes. Almost one month went by and I did not receive another email. I sent a second email asking why I had not heard back from them. This time, I rec'd a response right away and my appointment was booked for the very next day, at the time I requested. In the end, the communication delay was compensated with a speedy appointment and friendly service. I am very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Sean P. Way is The Best!

Last Saturday, I bought a Used Car From Barlow and my salesman was Sean P. Way! He is wonderful and made the process of searching for a reliable used car very easy and stress free. Sean was very personable and professional as we went on this journey together. He should be commended for his professionalism and for providing excellent customer service. I will recommend Sean and Barlow Buick GMC to friends and family. He will forever be my Sean P. "Diddy" Way! Thanks Sean!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service is the reason I return

After purchasing a vehicle from the dealership in 2010, the service at Barlow is one of the main reasons I returned to purchase the new one. Everyone at this dealership is a pleasure to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great service-clean facilities

our recent visit to Barlow Buick for service on our 2014 buick la cross was incredible. They went above and beyond our expectations. Their service dept. is absolutely fantastic!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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recent service

They ordered the part I needed, when I went in for the service I was in and out fairly quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Complete Confidence

Jennifer Wilson is an excellent service manager, runs a very professional service dept. I have bought several new GMC Pickups from this location, and I have complete confidence in her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Terrific service - made to feel at home -

It was a pleasure to deal with Matt Sullivan. He is a gentleman & very patient when I ask dumb questions. He makes acquiring a new car a pleasure. I will always recommend him to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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