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Meet Adam Valencia

Adam Valencia headshot
Service Advisor
(204 reviews)
Dealership experience 4 years

Reviews

I took my 2016 Toyota 4-Runner to Sierra Toyota for

I took my 2016 Toyota 4-Runner to Sierra Toyota for servicing this morning, 8 August 2024. The staff I encountered was so helpful and extra polite. Everyone who helped me was very knowledgeable and friendly. I did not have a long wait plus I am grateful to Carlos Herrera, Adam Valencia and Steven Vanatta for their excellent customer service. Steven, you should be a teacher because even though I am a 70+ grandmother, I understood your lesson you gave me about using the Navigation system on my Toyota! And thank for your business card in case I should have future questions. Also thanks to the gentleman in the parts department and to the lady at the payment window who were also so very nice (sorry I didn't get your names). I look forward to seeing all of you in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with our team, and we appreciate your kind words for Carlos, Adam, Steven, and everyone who assisted you. We're especially glad to know that Steven made the navigation system easy to understand! We look forward to seeing you again in the future. If you ever need anything, don’t hesitate to reach out.

Welcoming staff & right to the point with the service.

Welcoming staff & right to the point with the service. Mark is amazing! I feel like home when I visit my dealership. And the coffee is superb!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We're glad you feel at home with us and enjoy our service and coffee.

The service was great.

The service was great. Thank you for the complimentary car wash service. We really appreciate it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you! We're glad you enjoyed the service, including the complimentary car wash.

Great service team and outstanding care.

Great service team and outstanding care. 5 stars. Would recommend to every one. Thanks for the help

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service was easy to schedule with, they got the car in on

Service was easy to schedule with, they got the car in on time and had it ready on time. Parts (Daniel) and Sales (Mayra) always helpful and friendly. Thanks Sierra Toyota

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very courteous customer services.

Very courteous customer services. Great waiting area to relax and wait for your car. Did excellent job with diagnosis of problem and getting car repaired in a reasonable amount of time. Overall, great experience with dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It was great service.

It was great service. Everyone was polite, professional and courteous. Thank you very much for everything. .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The mechanics are knowledgeable, the staff are

The mechanics are knowledgeable, the staff are courteous, the work is excellent. I won't take my car anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very helpful in everything we needed and we love the

Very helpful in everything we needed and we love the vehicle.Thank you very much

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I have been a very happy customer for many years.

I have been a very happy customer for many years. Aways had excellent service every time I come in for service. Keep up your

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.