Garcia Honda

Gary Sanchez was our sales man he took great care of us we are very happy thanks Gary

While traveling through Albuquerque on the way to Minnesota my ignition switch quit working and left me stranded at a fuel stop. Called Garcia's and they put me in touch with Honda Roadside Assistance, the Roadside Assistance was no help at ALL. Got a hold of a towing service and got towed to Garcia's, it was close to 6:00 PM. Service Advisor Izze Gambino was expecting me, he had been talking with my wife about my situation. He explained possible causes of the problem and what might have to be done and gave me an estimate. He even gave me a ride to a motel I had booked. The next morning he called about 1hr after they had opened and described what had be found and the what it would take to fix it. Later that afternoon it was fixed !!! He gave me a # to call for a shuttle to the dealership. Got there my Ridgeline was ready and the charges were less than the original estimate !!! I know I was put ahead in the service line because I was traveling and that was deeply appreciated. I have to say Thank You to Garcia's and to Izze Gambino in particular.

In 2013 I feel I made a mistake buying a maintenance agreement for my Honda accord. It has been more of an aggravation than alternative ways to get a car serviced and cost more than alternative businesses charge. Service has always taken longer than it should and there are almost always high-priced additional services suggested. This week I made an appointment for an oil change using one of the remaining visits allowed on the agreement. The appointment was for 10 AM. I arrived on time expecting to just wait the normal 45 minutes to an hour to get the 20 minute service completed. I learned that the oil change would take 2 1/2 hours because the technicians were busy. I feel if a dealer makes an appointment with a customer, the requested service should begin on or near the time of the appointment. I had to make arrangements to get a ride home and back. Instead of being on my way by 10:45 as expected, I was inconvenienced for over 3 hours. The service manager was polite and offered several reasons why Garcia does business this way. I just don't agree with this manner of doing service. The method is designed to maximize dealer profit at the expense of customer satisfaction.

Was I swindled? My advisor CC quoted me $1300 for 4 repairs to be done on my Fit then 10 min later he calls back saying he and the parts department misquoted me and it would actually be $2100! I was ready to cancel 1-2 of the repairs but then he says he can help me out by giving me a discount which lowered the quote to $1650. I reluctantly agreed, foolishly trusting him. A few weeks later I get a letter from Garcia Honda indicating their responsibility to recommend needed service. There were about 8 recommendations that included 3 of the 4 repairs I paid $1650 for! CC never made recommendations nor did he point them out at the end of my invoice! I looked at my invoice more closely, and there was no $350 discount! Instead, at the back page of the invoice were the very same 8 recommendations with a total of about $2100! It sure looks like CC quoted me that total then to make it look like a discount, he tells me the actual amount of $1650. I emailed the service manager AN giving all the details and asking for $350 refund. He actually emailed me back saying he wanted to meet with me. I told him my availability but I never heard back. Instead, a few days later I get another recommendations letter from Garcia Honda but this time, there are only 5 recommendations - none of my 3 repairs are on there. And I still have not heard back from service manager AN. I guess that was my answer. Do not go to Garcia Honda for service, CC will take advantage of you and AN will do nothing about it.

The dealership went above and beyond what I originally expected. The building was appealing and immaculate.

My transaction here was the best experience I have ever had at a car dealership. Gary Sanchez was the name of the salesman that assisted us (best salesman ever… go find him) and I cannot put in to words the patience and kindness he showed during our time there (I’m very very indecisive). He was very helpful in helping me make a decision and he was not pushy like majority of the salesman I have had experience with. We laughed so much while we were there we were reprimanded for having too much fun! (John was the fun police) more importantly they were honest and fair to work with and interested in making sure I was completely satisfied before I left the lot. You couldn’t find a better dealership to do business with and I highly recommend.

Servic was great. I liked how Gary brought the vechile to the front and gave a full tour before the test drive.

This Dealership is outstanding. They did everything to get me the 2023 Honda Pilot AWD. I had my other Hondas serviced there and was very impressed with the service Department. During the purchase process they continued to keeping me updated on the process and providing several options. I will continue to go there for service and to purchase another vehicle.

So dissapointed in Garcia Honda service. Have a new Honda and experienced an issue that it took them 4 days to even find what the issue is, communication has been horrible. I know Honda's are supposed to be great cars, but should not be hit with a $1,500 bill once the warranty is up on a 3 year old car. What the worst part is the lack of empathy or communication from the service department.

Friendly, nice, accommodating. I received immediate attention. Negotiated a good deal on my trade in and the vehicle I showed interest in, was available.