Reviews
Adrian Medina provides stellar service
Service advisor Adrian Medina always does an amazing, honest job in helping me with my 2014 Sequoia Limited.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
William, it is a pleasure to hear that Adrian has been taking such great care of you and your Sequoia. We appreciate you leaving us this marvelous review. If there is anything else we can do for you, be sure to let us know and we will be glad to help. - JR Malouff, General Manager
quick service
I'm always pleased when I have work done at this dealership. Professional, promptly do work needed, and wash my car. Appointments always made at my convenience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am so pleased to hear that our service team here has been taking such great care of you and helping you have the best experience with us. Thank you for choosing to come see us and for this wonderful review. Be sure to let us know if there is anything else we can do for you in the future. — JR Malouff, General Manager
manager and finance personnel
Christian, the salesman was very courteous and polite with our questions and concerns pre-purchase, but I feel like we paid more for the LE Camry than we should've. Adam, the sales manager, did not answer the dealer invoice and MSRP questions truthfully at all times. Our fault for not doing more research before buying. Adam and Casey, it seems, were in cahoots with trying to charge us for maintenance services above the stated payment agreements we had previously discussed with Adam. I consider this type of behavior not very good for business. Will probably not be doing business with American Toyota in the future. Again, no complaints with Christian at all even though we knew he was fairly new at his job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. We’re sad to hear that you felt that you were treated dishonestly. We try to be as transparent as we can and would be happy to answer any questions you have. Please reach out to me at your convenience. -- Michelle Aragon, Customer Retention Manager (505) 369-3733
Love my Highlander
Anthony and Clay looked through their inventory and found me just the right car with everything I wanted. They made it quick and painless. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new Highlander! I am so happy to hear you are loving your new vehicle. It is joy to know that Anthony and Clay were able to help you have a great experience with us. If there is anything else we can do for you in the future, be sure to let us know. — JR Malouff, General Manager
Customer
Adrian in the service department is very curtious and extremely professional
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
udy, I am glad to hear that you enjoyed working with Adrian and our service department. If you enjoyed your experience with us we would invite you to change your rating for us. Thank you for sharing about your experience with us and we appreciate your business. If you have any concerns, please feel free to contact me at (505) 369-3733. Have a great day. - Michelle Aragon, Customer Retention Manager
Oil change (service)
My truck had wind noise on the driver's side. You replaced the door seal, and now it is enjoyable to drive. Thanks, Joe
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joe, I am so glad to hear we could help put a new door seal on your truck so you can drive happier. We appreciate you leaving us this kind review and be sure to come see us again if you need anything else. - JR Malouff, General Manager
Buyer beware
I love the car but the buying experience was by far the worst experience. I can not say more because of an written agreement with the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Please contact us, we'd like to learn more about your visit. -Michelle Aragon, (505) 369-3733
Review
The showroom was clean an inviting, and the staff, especially Roger Casados, was friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Mary, for your kind review. It is so wonderful to hear that Roger was able to help you have a great experience with us. Please be sure to let us know if you have need of anything else in the future, and we will be glad to help. - JR Malouff, General Manager
Owner
It was great. They definitely listen to our needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, I am happy to hear that we have been able to help listen to your needs and provide a good experience for you. Thank you and be sure to let us know if we can be of service in the future. - JR Malouff, General Manager
Thank you
Thankful for the shuttle service otherwise I don't know how I would get cars repaired done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Vivian, for this wonderful review. I am glad to hear you have been able to take advantage of our shuttle service. If there is anything else we can do for you, be sure to let us know. - JR Malouff, General Manager