Reviews
Traveling Bruce
We had to wait about 15 minutes for our vehicle repairs to begin. And with the construction going on things seemed slightly disorganized. Once the expansion/renovations are done I think this will be a top notch facility. The customer service was first rate, especially when they were able to work us into our travel schedule without undo delay for us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave your review. We appreciate your feedback.
incompetent technicians and service advisors
If you value your car take it somewhere else. These technicians are worthless, they couldn't even diagnose my car. This place is scamming people, every time I have visited this shop I have left with more problems, then when I went in. I was even told if I had more problems to call Toyota corporate first. That's because these F@@ks are worthless mechanics. Sad that these people are representing Toyota.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate the feedback and apologize for any inconveniences that you may have experienced. We will pass this review along to our management staff to help continually improve our operations.
Love My Tacoma!
Austine and Craig were great in the service the provided and getting me into the Tacoma I wanted. Thanks for everything, very happy in my new Tacoma!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I'm thrilled to hear about your 5-star experience with Austine and Craig. Thank you for your review. - JR Malouff, General Manager
Floor mats meet Toyota specs.
Received notice that Amazon-purchased 2016 Corolla floor mats did not meet Toyota specs. Brought car to American Toyota. Service scheduler Mike Millar investigated. Mats do meet Toyota specs. Attach to driver-side pins. Accelerator problems attempted legal department ploy?.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your review.
REVIEW
I had a good experience when I took my car in for service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are happy to hear about your 5-star experience with our service department. Thanks for your review.
Great service
Everyone that I spoke to was very courteous and helpful. A great experience, for sure! I would highly recommend this dealership and its employees. Thanks again, EV
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5-star review, EV. I'm happy to hear about your great experience. - JR Malouff, General Manager
Buyer
Was tarted with respect, no hassle and had vehicle purchased in record time. Dealer Mr. Ortiz was very professional, personable, and helpful. Will go to him every time I purchase a vehicle in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are thrilled to hear about your 5-star experience! We look forward to seeing you again in the future.
Great dealership and great service
I've purchased both my Toyota's from American Toyota and could not be happier. They have great products, excellent selection and a knowledge sales staff and management.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your 5-star review, Adrian! Enjoy your new Toyota.
Routine service
Took my RAV4 in for routine service. My service manager was friendly and service was quick.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy to hear about your 5-star experience. Thank you for your review.
Chad Luke's Review
We bought our 4Runner from Scott Hassett. He treated us really well and helped us find the vehicle that was best for us. So, it made sense that when it was time for us to buy a truck we'd go back to Scott. We tried looking at a few used vehicles from other dealerships but, ultimately, we chose to buy from Scott again. He was just as great the second time around and helped us get financed and find the right truck. I highly recommend Scott Hassett at American Toyota in Albuquerque, NM.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5-star review. I will pass along your compliments to Scott. - JR Malouff, General Manager
