Reviews
Very fine salesman
This is our third Toyota that we have purchased. One at Hatch Toyota in Show Low Az. One in Santa Fe NM and now this one. There is no doubt that Dustin Messex of Larry Miller's was the best. He stayed at the dealership until we arrived from 200 miles away on a Sunday night to make sure we were taken care of. Wonderful person.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving this review Alan, I'm so pleased to hear that Dustin made such a positive impression. Your loyalty to the Toyota brand is appreciated and we hope we get the chance to serve you again. Thank you for choosing us! Michelle Aragon, Customer Retention Manager
Excellent,quick, and honest
We searched for the Toyota Highlander through the Costco website, with their website promising $200 over invoice, which we thought would be a good deal. I also checked with NADA and Blue Book for their cost for the same vehicle, and got their prices, which agreed with the Costco invoice price to the penny. The next morning I got a call from Miguel at American Toyota inviting us to come in. He said he had several vehicles with our requested specifications, and would be glad to show. So we did go in, found a car we liked, and purchased. They showed us the invoice price and it agreed exactly with what I had found the night before, and agreed to the $200 over invoice price without any haggling. We drove the car home that evening, even though we had not yet given them a check for the down payment or had turned in our trade in, which we did two days later. I also think we got a fair price for the value of the trade in, considering the age, mileage, and difficulties it had. So we are extremely pleased with American Toyota, which is part of the LHM group of dealers.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is wonderful to hear Ken and Susan! I'm so happy that Miguel took such great care of you both during the process and that you were able to find just what you were looking for in a Toyota Highlander. We appreciate you as customers and we know that you'll enjoy your new vehicle very much. Please let us know if there's anything else we can do for you. Regards, Michelle Aragon, Customer Retention Manager
New customer
Great place to purchase a car. We were just looking and drove off in a new RAV4.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Happy to hear that you had a great experience with us Nancy! Enjoy the new RAV4 and don't hesitate to contact us if you have any questions. Thank you for choosing Larry H. Miller American Toyota. Best wishes, Michelle Aragon, Customer Retention Manager
TOP OF THE LINE SERVICE DEPARTMENT
Ever since I purchased my vehicle at American Toyota, I have let the do the maintenance. I always feel confident that everything has been done correctly, and they are very careful to keep my car as clean as it was when I brought it in. As long as I own this automobile, America Toyota will be trusted to maintain it.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate this review and thank you for taking the time to write it! Your loyalty to our dealership and our service department is valuable to us and we're happy to continue doing so. We look forward to seeing you again! Michelle Aragon, Customer Retention Manager
PURCHASED A NEW HIGLANDER
OUR EXPERIENCE BUYING A NEW CAR AT AMERICAN TOYOTA HAS ALWAYS BEEN EXCELLENT,THE SALES PERSON WE DEAL WITH & STAFF ARE EXTREMELY KNOWLEDGABLE, FRIENDLY & EFFIECENT. THANK YOU!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great to hear! You've made a fantastic choice going with the Highlander and I'm happy your experience was excellent yet again. Roger will be pleased to hear that you're so satisfied. Thank you for choosing us! Michelle Aragon, Customer Retention Manager
It's my wife's vehicle and she takes it.
I was on time. They were on time. It was a good experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Vicki, glad to hear that you had a good experience with us. Thank you for taking the time to leave this review and enjoy your new vehicle! Regards, Michelle Aragon, Customer Retention Manager
Rav4 purchase
Great price/no pressure/great sales team. The selection available was terrific. the salesman was knowledgeable of product features. They helped us find the right vehicle for our family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I'm happy to hear that we were able to help you find the right fit for your family Robert! Thank you for sharing your experience with us, we appreciate the rating and value you as a customer. Please let us know if there's anything else we can do for you. Regards, Michelle Aragon, Customer Retention Manager
Amazing service
Amazing people who helped out picking my next car. They were also very patient and understanding. Advices about all the services available at the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is wonderful to hear and we appreciate that you took the time to leave us a review. It was a pleasure helping you find the right car for your needs. John and Clay will enjoy reading this review. Thank you for choosing Larry H. Miller American Toyota Albuquerque! Michelle Aragon, Customer Retention Manager
An enjoyable shopping experience!
Roger and John made this car shopping experience easy and enjoyable. They were friendly, honest and extremely helpful with my purchase of a 2016 Tacoma.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the rating! I'll make sure that Roger and John see this review. Have fun in your new Tacoma and please let us know if there's anything else we can do for you. Michelle Aragon, Customer Retention Manager
Very good, considering.
I was impressed that even though the dealership was under major construction, the service was still good and timely. I would only suggest that the appointments would be solid for the time I made it. I was put in line with people without appointments. One employee saw that I was trying to get to another appointment and since I made an appointment with Toyota for service, he got my car in as soon as possible. He is the service technician who has always done such an amazing job with my car! He is so efficient, respectful, and knowledgeable. Thanks Richard Geyer!!!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Aimee, thank you for sharing your honest feedback with us. We appreciate your patience as we go through some construction and I'm happy to hear that you were impressed with our service. You suggestion is valid and we're working to improve our service scheduling. I'll see that Richard receives a shout out for taking such great care of you and your vehicle. We look forward to seeing you again! Regards, Michelle Aragon, Customer Retention Manager
