Reviews
Always professional.
Always professional. Great service. Quick assessment and reasonably priced. I love my Rav4 Thank you Toyota!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Absolutely the worst service department.
Absolutely the worst service department. No communication. No common sense or knowledge when it comes to their vehicles. Our truck was there for an entire month without a callback or solution. This happened a year ago as well and we were promised it would be a better experience this time, NOT! Will never recommend this dealership for anything!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. It’s unfortunate to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your situation in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Phil Saunders, General Manager, 505-998-0165
Not 100% happy with the service that was provided.
Not 100% happy with the service that was provided. I went for an oil change and multi point inspection. They did not tell me where my vehicle was place so I spent some time searching in the parking lot and setting off the alarm. Once I finally found my car, I got in to find out that the service tech left things out of my glove box and put them on my dash. They checked my tire pressure and did not replace my valve stem caps on the drivers side of the vehicle. I took my vehicle to a dealership in hopes that these issues would not arise. Not sure if I’ll be going back to this Toyota dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers, and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. I look forward to hearing from you! - Phil Saunders, General Manager, 505-998-0165
Oil change appointment at 9.
Oil change appointment at 9.15 am not finished til 11.52 and tech scratched my truck and left it like that
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. I look forward to hearing from you! - Phil Saunders, General Manager, 505-998-0165
Dont make appointments for certain times and then take almost 3 hours for a simple oil changge , rotation of tires and top off fluids and if tech damages vehicle take ownership and take care of it. That's all
I brought in our RAV4 for regular maintenance at 7:00am
I brought in our RAV4 for regular maintenance at 7:00am and was out in less than 1 hour. I’m very pleased with their courteous and quick service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We have been using Larry H.
We have been using Larry H. Miller, on Alameda blvd. for over 15 years. They are the best dealership, for sales, service and financing.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They sold me a 2022 Hylander that has been in the shop
They sold me a 2022 Hylander that has been in the shop for over 5 months waiting for a simple part Lots of broken promises Buyer be ware
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I'm sorry to hear that your experience at our dealership was not satisfactory. We strive to deliver excellent customer service, and it's clear we have some areas to improve. I would be grateful for the opportunity to discuss your specific concerns and work toward a resolution. If we haven't spoken about this personally yet, please feel free to contact me directly. I'm here to ensure your concerns are fully addressed. - Phil Saunders, General Manager, 505-998-0165
This company is a very shady dealer, I regret working
This company is a very shady dealer, I regret working with them. Misrepresented the vehicle I bought. I should have walked away.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Greetings, I'm disheartened to hear about your dissatisfaction with your recent experience at our dealership. We strive to represent our vehicles accurately and provide a transparent buying process. I take your concerns seriously and would like to understand more about the specifics of your situation. If we haven't had a chance to speak yet, please contact me at your earliest convenience. Your feedback is crucial in helping us maintain high standards of honesty and integrity. - Philip Saunders, General Manager, 505-998-0165
Thank you for your response. I will contact you after Thanksgiving.
An early miracle.
After being shuffled around between 3 Service Assistant Mgr. with the lack of follow through you would expect with the shuffling and three days of waiting for a part. Serenity saved the day, my Thanksgiving Trip, and my piece of mind. Thank you Serenity for the small miracle of returning my call with news of when my blue Tundra would be returned to driving condition.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We apologize for the inconvenience you experienced with the delay and lack of communication regarding your Tundra. Your satisfaction is very important to us, and we’re glad that Serenity could assist you. We will address the issue internally to improve our service assistant management and follow-through. If there’s anything further we can do to assist you, please don’t hesitate to reach out. - Philip Saunders, General Manager, 505-998-0165
Great job Will Talbott & LHM Toyota
My son returned from college and his vehicle was having problems. It's a 2006 Camry and I knew it would need extensive repairs. My service advisor William made sure that I was provided a loaner car so that I would have transportation while the parts were being ordered. He updated me on the estimate and the status of the repairs constantly. And when the service took longer because one of the parts didn't come in he discounted the service. So I actually ended up paying less than what was estimated and the car is running perfectly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you again for taking the time to let us know how we did!