Reviews
Write a reviewIt’s like walking into a funeral home.
It’s like walking into a funeral home. The atmosphere is gloomy and everyone looks like they’re having a pissy day. Took my Porsche in for service and had 4 employees walk past me like I was painted on the wall. Finally got someone to help me and he had the personality of a rock. I bought my car at Porsche South Austin and will definitely begin taking it there from now on. They are people friendly, make you feel welcomed and appreciate you driving their product. No more Porsche SA for me, I’ve had better service at Chevrolet and Ford dealerships. 05-2024 **** Fast forward 10 months to present day**** I figured I’d give it another try and called to schedule maintenance on my Porsche. The service advisor that answered my call made it a point to confront me in a very sarcastic way on my previous review 10 months prior. I don’t know if he was expecting an apology or an explanation but he got neither. Either way it was very unprofessional and low class to say the least. I don’t know who’s running that dealership but they need to put their employees in check. So, back to Porsche South Austin where I should’ve just scheduled to begin with.
It’s like walking into a funeral home.
It’s like walking into a funeral home. The atmosphere is gloomy and everyone looks like they’re having a pissy day. Took my Porsche in for service and had 4 employees walk past me like I was painted on the wall. Finally got someone to help me and he had the personality of a rock. I bought my car at Porsche South Austin and will definitely begin taking it there from now on. They are people friendly, make you feel welcomed and appreciate you driving their product. No more Porsche SA for me, I’ve had better service at Chevrolet and Ford dealerships. 05-2024 **** Fast forward 10 months to present day**** I figured I’d give it another try and called to schedule maintenance on my Porsche. The service advisor that answered my call made it a point to confront me in a very sarcastic way on my previous review 10 months prior. I don’t know if he was expecting an apology or an explanation but he got neither. Either way it was very unprofessional and low class to say the least. I don’t know who’s running that dealership but they need to put their employees in check. So, back to Porsche South Austin where I should’ve just scheduled to begin with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Exceptional in all areas.
Exceptional in all areas. Service: Jerry, Marco and Greg Sales: Chad, and Kyler Finance: Linda Management: Don Treats customers as valued parteners. Service exceptional, responsive and superior communication. Finance, Linda is exceptional. Sales, Chad and Kyler are the team to ask for, Exceptional. Don leads this team, IMHO the #1 Porsche location in Texas
Exceptional in all areas.
Exceptional in all areas. Service: Jerry, Marco and Greg Sales: Chad, and Kyler Finance: Linda Management: Don Treats customers as valued parteners. Service exceptional, responsive and superior communication. Finance, Linda is exceptional. Sales, Chad and Kyler are the team to ask for, Exceptional. Don leads this team, IMHO the #1 Porsche location in Texas
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
steer clear.
terrible experience. their “Best” sales person was duplicitous and arrogant. took me down a merry path and abandoned me when i questioned his veracity. sales manager was worse. go to austin. or Houston.
steer clear.
terrible experience. their “Best” sales person was duplicitous and arrogant. took me down a merry path and abandoned me when i questioned his veracity. sales manager was worse. go to austin. or Houston.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
BUYER BEWARE
BUYER BEWARE!!!! I purchased a "CPO" 2014 CarreraS from this dealer. Car was delivered to me in POOR shape and certainly not in CPO condition. Car was delivered with check engine light. This was noted on the delivery bill of sale from the transport company I hired. I had the car fixed at a dealer in PA (where I live.) The car needed over $6,000 in repairs to get the car in CPO shape which was a fight from the Porsche of San Antonio to cover these cost. The car was sold to me as a CPO which they do NOT argue, however PORSCHE system does not reflect that. The car is now back in for repairs that would be covered under Porsche CPO but now Porsche of San Antonio refuse to cover the cost. The GSM, Doug has no follow up and poor customer service. DO NOT do business with this dealership.
BUYER BEWARE
BUYER BEWARE!!!! I purchased a "CPO" 2014 CarreraS from this dealer. Car was delivered to me in POOR shape and certainly not in CPO condition. Car was delivered with check engine light. This was noted on the delivery bill of sale from the transport company I hired. I had the car fixed at a dealer in PA (where I live.) The car needed over $6,000 in repairs to get the car in CPO shape which was a fight from the Porsche of San Antonio to cover these cost. The car was sold to me as a CPO which they do NOT argue, however PORSCHE system does not reflect that. The car is now back in for repairs that would be covered under Porsche CPO but now Porsche of San Antonio refuse to cover the cost. The GSM, Doug has no follow up and poor customer service. DO NOT do business with this dealership.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
DO NOT GO
went to look at buying a car. There were only 2 people in the dealership. The GM never came over to welcome us. They did not budge on price. We were not made to feel welcome at all. Very sad. As a business owner that is not how business is done. The sales guy went to the GM twice on our behalf and was gone just a few moments. I have heard other people with the same experience. Very unacceptable and disappointing.
DO NOT GO
went to look at buying a car. There were only 2 people in the dealership. The GM never came over to welcome us. They did not budge on price. We were not made to feel welcome at all. Very sad. As a business owner that is not how business is done. The sales guy went to the GM twice on our behalf and was gone just a few moments. I have heard other people with the same experience. Very unacceptable and disappointing.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Great dealership!
Entire experience was superb. Bought a Cayenne S for my wife last weekend. Looking forward to returning for a 911 later this year.
Great dealership!
Entire experience was superb. Bought a Cayenne S for my wife last weekend. Looking forward to returning for a 911 later this year.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Martin Chang, Porsche 911
After numerous attempts to contact this seller for the advertised Porsche 911, I have not received? any reply at all from this seller.
Martin Chang, Porsche 911
After numerous attempts to contact this seller for the advertised Porsche 911, I have not received? any reply at all from this seller.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Used Car Buyers Beware
Bought an 01 Boxster with 70K miles did not expect a cherry car but the tires that were described as "new" by the salesman had actually been dressed up. A month later two of them showed signs of the puncture repair foam after i took the car to a local Porsche repair shop when the tire pressure monitor kept going off.
Used Car Buyers Beware
Bought an 01 Boxster with 70K miles did not expect a cherry car but the tires that were described as "new" by the salesman had actually been dressed up. A month later two of them showed signs of the puncture repair foam after i took the car to a local Porsche repair shop when the tire pressure monitor kept going off.
- Customer service 3.0
- Buying process 3.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great purchase experience - better than advertised
Could not be more pleased with our purchase experience with Porche of San Antonio. I was an out of state buyer (Florida) and it is quite the risk to fly out to inspect and purchase a car based on a description on the internet. Mr. Monti Samuels guided me through the entire purchase process, answered all my questions and was extremely courteous and professional throughout. When I arrived and took the car for a test drive, I was happily surprised to find that the FX35 was in much better condition inside and out than described on the internet. Negotiations took about one minute and the entire transaction took a couple hours before I was headed back to Florida with the car and a huge smile. As a small business owner I greatly appreciated the value that Porche of San Antonio placed on my time and energy. I also appreciated their honesty in advertising the car. And by the way, their showroom was also quite beautiful. My thanks to Monti and the team at Porche of San Antonio and I'll be calling them first when we shop for our next SUV.
Great purchase experience - better than advertised
Could not be more pleased with our purchase experience with Porche of San Antonio. I was an out of state buyer (Florida) and it is quite the risk to fly out to inspect and purchase a car based on a description on the internet. Mr. Monti Samuels guided me through the entire purchase process, answered all my questions and was extremely courteous and professional throughout. When I arrived and took the car for a test drive, I was happily surprised to find that the FX35 was in much better condition inside and out than described on the internet. Negotiations took about one minute and the entire transaction took a couple hours before I was headed back to Florida with the car and a huge smile. As a small business owner I greatly appreciated the value that Porche of San Antonio placed on my time and energy. I also appreciated their honesty in advertising the car. And by the way, their showroom was also quite beautiful. My thanks to Monti and the team at Porche of San Antonio and I'll be calling them first when we shop for our next SUV.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Restored our faith in the car buying process!
One of the best car buying experiences in our lifetime. The team at Porsche of San Antonio assisted us in purchasing a new car with no hassle. All communication was straight forward, honest, quick, and seamless. The management team of Douglas Cox, Matt Hokenson, and Don Faerber went above and beyond to answer all of our questions. We have shopped car dealerships all over San Antonio with little to no follow up from anyone. Porsche of San Antonio restored our faith in the automotive buying process. Kudos Porsche!
Restored our faith in the car buying process!
One of the best car buying experiences in our lifetime. The team at Porsche of San Antonio assisted us in purchasing a new car with no hassle. All communication was straight forward, honest, quick, and seamless. The management team of Douglas Cox, Matt Hokenson, and Don Faerber went above and beyond to answer all of our questions. We have shopped car dealerships all over San Antonio with little to no follow up from anyone. Porsche of San Antonio restored our faith in the automotive buying process. Kudos Porsche!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase