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Ide Volkswagen

(1,164 reviews)
Visit Ide Volkswagen
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–5:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2024 state dealer award
View 11 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (585) 617-0587 (585) 617-0587
Used (585) 617-0611 (585) 617-0611
Service (585) 617-0603 (585) 617-0603

Reviews

(1,164 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ide Volkswagen from DealerRater.

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Ide is simply an amazing dealership to work with! My...

Ide is simply an amazing dealership to work with! My latest experience with Spencer just confirmed that yet again. Pleasant, positive and accommodating. He made the process easy and extremely fast! They always work with you and try to make sure you are getting what you asked for. I will and have recommended Ide many times and I have already passed on my high praise for Spencer to friends and family. I never dread the car buying experience, thanks to Ide and their team. Thank you, Spencer!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

David Ruzhansky was very professional and courteous. This...

David Ruzhansky was very professional and courteous. This is my second time purchasing a vehicle from him and he is the best! I would highly recommend him and the dealership for any car purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Spencer and IDE provided the easiest car buying...

Spencer and IDE provided the easiest car buying experience we’ve ever had! They were ready to make a deal with us and didn’t play the numbers game. Spencer was friendly and helpful through the whole experience. Excited to get our ID. 4 from IDE!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This is my first experience with Ide Volkswagen and I...

This is my first experience with Ide Volkswagen and I couldn't be happier. Spencer got me a great deal on the vehicle that I wanted and the process was seamless. From buying my old car to transferring my plates and insurance, everything went very smoothly. Definitely worth checking out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Last week I got my VW Jetta through David. He was most...

Last week I got my VW Jetta through David. He was most pleasant, very helpful - he really made the experience of buying a car easy and not stressful. Thank you David! - Maria Mazurek, Rochester

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

What a fantastic bunch of humans!! It was my second Dick...

What a fantastic bunch of humans!! It was my second Dick Ide purchase and will never go anywhere else! Jim in service is the man!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The experience at vw ide was easy and friendly. Walked in...

The experience at vw ide was easy and friendly. Walked in the door to be greeted by a nice friendly face and all the great experience just kept going from there. Spencer and Bo made my trade in and buying experience easy. Would highly recommend this dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ide Volkswagen offers a simple buying process and great...

Ide Volkswagen offers a simple buying process and great customer service, in a friendly and comfortable atmosphere. Everyone I worked with was attentive and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

This is the 4th Jetta I have bought from Ide, the third...

This is the 4th Jetta I have bought from Ide, the third with David. Every time I have been in the market for a car, no other dealer or sales person has ever come close to the level of service and focus on customer satisfaction. David is always very responsive to all my questions and he goes out of his way to make sure that we are happy with our purchase. From the first call to the final signature, David is there every step of the way, answering questions, making sure that we get what we are looking for within our budget. Anybody who is in the market for a new or used car should absolutely start at Ide and ask for David. Not only is the sales experience one of a kind, but the after sales service is also second to none. The service team does a great job of explaining what needs to be done, the cost and time it will take.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Evans and Nick answered all my questions and listened to...

Evans and Nick answered all my questions and listened to my concerns. They brought me the car that I came to see and it was as advertised.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.