Reviews
Bruce was very professional, guided me through my
Bruce was very professional, guided me through my finances with care, and made the whole process smooth. I highly recommend Bruce to everyone. Bruce was very professional, guided me through my finances with care, and made the whole process smooth. I highly recommend Bruce to everyone.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service department is wonderful.
Service department is wonderful.People that work there are very accommodating and helpful. I was very impressed. After each visit my car is being washed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Grigory, thank you so much for your kind words and for choosing Arlington Nissan! We’re thrilled to hear about your positive experience with our team. Providing transparent, respectful, and timely service is at the heart of our culture, and it means a lot to know we deliver that for you. If you ever need anything in the future, please don’t hesitate to reach out to me directly at (224) 857-8398 or matt.hansen@rohrmanauto.com. We look forward to serving you again and appreciate you being part of the Arlington Nissan family! Sincerely, Matthew Hansen General Manager Arlington Nissan (224) 857-8398 Direct matt.hansen@rohrmanauto.com
My experience was great.
My experience was great. Well above expectation. People I dealt with service writer John and service manager Mike were extremely knowledgeable about the product and very honest and informative about the necessary repair. Made me feel very at ease. I?m very thank mail to both of them and will definitely recommend them to anyone
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words and for choosing Arlington Nissan! We’re thrilled to hear about your positive experience with our team. Providing transparent, respectful, and timely service is at the heart of our culture, and it means a lot to know we deliver that for you. If you ever need anything in the future, please don’t hesitate to reach out to me directly at (224) 857-8398 or matt.hansen@rohrmanauto.com. We look forward to serving you again and appreciate you being part of the Arlington Nissan family! Sincerely, Matthew Hansen General Manager Arlington Nissan (224) 857-8398 Direct matt.hansen@rohrmanauto.com
I was told that my car battery was good, but the battery
I was told that my car battery was good, but the battery died out twice on me. I had to switch out the battery myself since this occurred during the weekend. I was not happy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Javier Alanis, Thank you for sharing your experience. I’m Matthew Hansen, the new General Manager at Arlington Nissan, and I want to sincerely apologize for the issues you faced. We take your feedback very seriously. It is unacceptable that you had to experience repeat battery failure. I am committed to making this right for you and ensuring it never happens again. Our team has already met regarding your case to address where we fell short. We are implementing new processes to improve transparency and respect our customers’ time, because your time is valuable, and you deserve better service than you received. I would appreciate the chance to speak with you directly, both to apologize in person and to see how we can regain your trust. Please feel free to contact me at (224)857-8398 or matt.hansen@rohrmanauto.com at your earliest convenience. I will also reach out to you. Your satisfaction is our top priority, and we are using your experience as a learning opportunity to improve. Thank you again for alerting us to this problem. We won’t take your trust for granted, and we hope to have the opportunity to show you the positive changes we’re making. Sincerely, Matthew Hansen General Manager Arlington Nissan (224) 857-8398 Direct matt.hansen@rohrmanauto.com
Excellent experience with salesperson Anthony Garcia and
Excellent experience with salesperson Anthony Garcia and sales manager (do not know his name). Anthony took me for a test drive, answered all my questions, and was helpful through the entire process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your kind words and for choosing Arlington Nissan! We’re thrilled to hear about your positive experience with our team. Providing transparent, respectful, and timely service is at the heart of our culture, and it means a lot to know we deliver that for you. If you ever need anything in the future, please don’t hesitate to reach out to me directly at (224) 857-8398 or matt.hansen@rohrmanauto.com. We look forward to serving you again and appreciate you being part of the Arlington Nissan family! Sincerely, Matthew Hansen General Manager Arlington Nissan (224) 857-8398 Direct matt.hansen@rohrmanauto.com
Car purchase .
Car purchase . We had a great experience in purchasing Versa. Hi Laura recommend this dealership. In the past, I was using Service at this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words and for choosing Arlington Nissan! We’re thrilled to hear about your positive experience with our team. Providing transparent, respectful, and timely service is at the heart of our culture, and it means a lot to know we deliver that for you. If you ever need anything in the future, please don’t hesitate to reach out to me directly at (224) 857-8398 or matt.hansen@rohrmanauto.com. We look forward to serving you again and appreciate you being part of the Arlington Nissan family! Sincerely, Matthew Hansen General Manager Arlington Nissan
Great experience friendly advisor brought in for recall
Great experience friendly advisor brought in for recall while I waited vehicle was done in half hour very satisfied I was also notified of work I will need in the future
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words and for choosing Arlington Nissan! We’re thrilled to hear about your positive experience with our team. Providing transparent, respectful, and timely service is at the heart of our culture, and it means a lot to know we deliver that for you. If you ever need anything in the future, please don’t hesitate to reach out to me directly at (224) 857-8398 or matt.hansen@rohrmanauto.com. We look forward to serving you again and appreciate you being part of the Arlington Nissan family! Sincerely, Matthew Hansen General Manager Arlington Nissan (224) 857-8398 Direct matt.hansen@rohrmanauto.com
Worst car buying experience I have ever had.
Worst car buying experience I have ever had. I agreed to one price and the paperwork was written up with a different price. When I was signing, I was only shown the sign boxes not the paperwork. When I finally received my paperwork almost a week later in an email, the numbers were over $10,000 more than the agreed upon price. When I went back to get the deal I had made, the written paper had been destroyed, the sales person was no longer there, and they could not produce the sticker to show me the real price of the car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Tracy Falconer, Thank you for sharing your experience. I’m Matthew Hansen, the new General Manager at Arlington Nissan, and I want to sincerely apologize for the issues you faced. We take your feedback very seriously. I am committed to making this right for you and ensuring it never happens again. We are implementing new processes to improve transparency and respect our customers’ time, because your time is valuable, and you deserve better service than you received. I would appreciate the chance to speak with you directly, both to apologize in person and to see how we can regain your trust. Please feel free to contact me at (224)857-8398 or matt.hansen@rohrmanauto.com at your earliest convenience. I will also reach out to you. Your satisfaction is our top priority, and we are using your experience as a learning opportunity to improve. Thank you again for alerting us to this problem. We won’t take your trust for granted, and we hope to have the opportunity to show you the positive changes we’re making. Sincerely, Matthew Hansen General Manager Arlington Nissan (224) 857-8398 Direct matt.hansen@rohrmanauto.com
Went in for a software update, no appointment.
Went in for a software update, no appointment. Had issues on infotainment system. Service was excellent, out in 1.5 hrs., with a wash to boot.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words and for choosing Arlington Nissan! We’re thrilled to hear about your positive experience with our team. Providing transparent, respectful, and timely service is at the heart of our culture, and it means a lot to know we deliver that for you. If you ever need anything in the future, please don’t hesitate to reach out to me directly at (224) 857-8398 or matt.hansen@rohrmanauto.com. We look forward to serving you again and appreciate you being part of the Arlington Nissan family! Sincerely, Matthew Hansen General Manager Arlington Nissan (224) 857-8398 Direct matt.hansen@rohrmanauto.com
The service is good, and people are nice.
The service is good, and people are nice. I am happy for this oil change, brake inspection, tire alignment, 27 points check, and repair service after inspection.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words and for choosing Arlington Nissan! We’re thrilled to hear about your positive experience with our team. Providing transparent, respectful, and timely service is at the heart of our culture, and it means a lot to know we deliver that for you. If you ever need anything in the future, please don’t hesitate to reach out to me directly at (224) 857-8398 or matt.hansen@rohrmanauto.com. We look forward to serving you again and appreciate you being part of the Arlington Nissan family! Sincerely, Matthew Hansen General Manager Arlington Nissan (224) 857-8398 Direct matt.hansen@rohrmanauto.com