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Ford Country

(2,108 reviews)
Visit Ford Country
Sales hours: 8:00am to 8:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 8:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2024 state dealer award 2021 state dealer award 2020 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (702) 947-3553 (702) 947-3553
Used (702) 728-3669 (702) 728-3669
Service (702) 425-5495 (702) 425-5495

Reviews

(2,108 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ford Country from DealerRater.

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Ford dealer is my home!!

The moment I arrived I received assistance like no other. Fernando the porter came to us and presented ud to Carlos. Carlos walked us through the used and new vehicles telling us our best options in great detail. When it came to do numbers he was very specific helping us to get the best deal on a new car and he did. Carlos was very helpful, willing, very attentive to our requests. This guy isvthe best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Wonderful experience

This was my 2nd car that I've bought from Ford Country....They are the BEST! They are great to work with. They listened when I explained what I was looking for and understood where I was for a budget. They worked with me until we found the perfect car for me.......I just LOVE my new 2015 Ford Escape Titanium!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful response to the quality of service our Staff provides, Deborah! Please let us know if there is ever anything else we can do for you! Safe travels!

Only place to buy

See Randy Patterson and Monica Macias. Monica started off the deal w my trade, went over numbers to see if they could work, no pressure. Randy took me to see the truck, went over every aspect of the truck in detail. He negotiated the best deal he could get and had me meet Chris the manager. Everyone was very kind, and ultimately made the deal work. They truly worked w me on every step to ensure I received the deal I wanted. Sam the finance guy went over the fine print in detail. They are true professionals. Class acts. I would recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

F 150 Guy, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Amazing customer service and strong knowledge of products

I personally have dealt with Carlos Escamilla for 3 car purchases now in the last 2 years. I will only ever purchase vehicles from this location for my business and personal needs. Carlos has gone above and beyond to help satisfy my needs as a customer and i couldn't be happier with my purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our Staff works hard to go the extra-mile for our valued guests, liamwalsh! It is great to hear our Staff took such great care of you! We hope to see you here again!

Excellent!

I have a ford explorer and i love it! Carlos Escamilla was very knowledgeable and courteous. Im a ford girl now! Thank you carlos Escamilla!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It is great to read such wonderful comments about your recent experience with us, Lisa! We hope we can continue to do business with you again in the future! Take care!

Love Ford Country

The photo below is a shot of three cars that my wife, daughters and I purchased almost 2 years ago. In Ocrober of 2015 My wife and I had bought me a new truck. All the vehicles were purchased from Ford Country and Carlos Escimilla was our sales person. The buying experience on all four vehicles was outstanding and I would recommend to all my friends to buy from Carlos and Ford Country. Ken Kanger

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Customer Service

The individuals we dealt with were great to work with. Jaime, Carlos and Kevin asked what we were looking for, the price range we wanted to pay and I was surprised that they found a car that was above what we had anticipated and at a great price. I would recommend this dealership and these guys as an absolute must if you want to get exactly what you were looking for at a reasonable price. Great job guys and thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Impressive!!

I'm gonna be very honest, I've never been a ford person, wouldn't even consider driving a ford. Grew up in a Chevy family. I went to ford country and had the pleasure of being greeted by Carlos Escamilla, he took into consideration all my needs & concerns upto & including the monthly payment amount I wanted. Let's just say I drove home in a brand new Ford Explorer that same evening. Carlos met my every need & concern & my explorer (Mable) is everything I could ever want in a vehicle. I have never met a more respectful & knowledgeable cars salesperson in my entire life. Also your finance department, specifically Kelly, was wonderful in explaining all the paperwork to me. It was my first vehicle purchase on my own & she made it absolutely painless. ?? I'm now a proud ford owner!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing review, Yolanda57! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

Great People

My wife and I looked at several different dealerships of several different makes including a few different Ford dealerships. We were so happy to have stopped by Ford Country. After a few weeks and dealing with several sales people in the end we purchased with Ford Country because of the great people there. We had the pleasure of getting the assistance of Andy Diestra who was a gentleman and considered our wants and needs through the whole process. He was not a pushy salesman trying to push cars out. Andy and his team were quick and considerate with answers and hospitality. When Andy was working to get us what we were requesting we also were helped by Kevin Schwan who was there to make sure we were comfortable and answered any questions we may have had. From the show floor with Andy Diestra and Kevin Schwan, to numbers with Kevin Vanetta , to filling out paperwork and signing with Ed Armendariz, it was a great experience! Everyone was amazing answering questions and explaining details. I plan on making another purchase within the next year. This time I won't have to search dealerships because I know I going to Ford Country!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bring a Friend with You

The greeter and main salesperson,Andy Diestra,was friendly and accommodating enough.But when ''The Closer",Kevin Vanetta,came into the discussion with us,Andy claimed to be disengaged and insisted he had no idea what was promised to me by Kevin. Mr.Vanetta misquoted very material figures to me...... a huge oversight(?) on his part which worked to his advantage.....that's the very generous interpretation of things. In short,I came away with the contiued belief in the stereotype of the car salesman as a shifty,cynical,dishonorable fellow.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.