Henderson Chevrolet

Used the express lube service. They did a great job. I will continue to use Henderson Chevrolet for future service needs.

Andrew was exceptional again. He went out of his way to work with my warranty company. He kept me informed. Hey guys, get some coffee back for your waiting ccustomers. Mustang Sallys laughs every time one of your customers comes in to get coffee.

Always great service every time I bring my car in. Everything gets checked for an oil change.

Bert in service and his team is a 5 star team. Bert cares, has integrity and is transparent.

I paid for gas leaking diagnostic. According to the agent who gave me the report, the fuel pump was broken. I said it didn't make sense as the leaking happened only when the car was full of fuel and the pump worked even with low fuel. I finally got the fuel pump in Chevrolet and gave it to my mechanic. When he removed the tank to change pump, he realized the pump was OK and the leaking was on the connector where the fuel filler pipe connects to the tank, so the right diagnostic was the fuel tank must be replaced. I had to wait 3 weeks for the tank and I had to rent a car as mine had the fuel tank taken down. I went to Chevrolet and complained for the wrong diagnostic and the agent who gave me the report only said that the employee who provided the diagnostic was one of the best, and that was all, and the manager said the were going to called me and it never happened. On top of that, when I got the diagnostic I had to walk all the way from the maintenance department to the sales department, and the seller told me he didn't understand which part exactly I needed, so I told him to call the maintenance department guy, and he said he couldn't call, that I had to walk back there and ask him, and so I had to do. That is the worse service ever. I wouldn't buy another Chevrolet in my entire life.

They coulda picked up my Uber bill for recall work ??? But other than that people there are cool!

Beware: Just wanted to give a heads up to other GM/Chevrolet customers there is a difference between GM dealerships that you happen to land on. My situation: I had a huge trip planned in March 2022 to travel to Baja Mexico and drive my truck and SxS along the Baja Peninsula. Spent a lot of money and took several proactive measures in Feb to ensure my Truck and SxS were ready to go to avoid unplanned break downs etc. Took my 2014 Denali into Doug Smith Chevrolet Spanish Fork UT to proactively replace all fuel injectors since I had a few minor engine codes suggesting a rough idle. Drove the vehicle maybe 100 miles before leaving for Mexico on March 4th. I was pulling a medium size trailer of approx 6000pds and after about 200 miles I heard a whistling sound and air escaping from what I thought was a leaking vacuum hose and also saw an engine light turn on. Hooked up an ECU reader and found engine code P0300 on cylinder 5 immediately suspecting something to do with the new injectors?. I basically broke down in NV so I took my truck to the nearest GM dealer Henderson Chevrolet and told them I just replaced all the injectors and wanted a warrantee repair. Doug Smith gave me 24 month warrantee repair on parts and labor. Henderson Service Managers denied my request and said "we can't warrantee human error?" I said the warrantee covers both parts and labor yet they would not do it? Instead said it would cost another $1,300 to pull both injector banks and replace all the seals again. This was very frustrating as I had just paid 1800 a month earlier to get them all done before hand! Story gets worse: After they "repaired" my truck for the second time I drove perhaps 100 miles back to Utah and some of the injectors failed again and lost power and engine light came on again. I called Henderson for a refund for their "human error" this time and the refused to work with me again???? Out of desperation, drove my truck back under a dangerous condition with extremely hot exhaust gases escaping the injectors which destroyed the seals again. I again searched for the closest GM/Chevy dealer and found Stephan Wade Chevrolet in Saint George UT. Here is when my story finally gets a little brighter, ""a better ending to a very bad story." I met Service Advisor David Ottesen who immediately empathized my situation and said he would take care of me right away under GM warrantee without charging a single dollar! I was shocked to see such a 180 degree turn from my experience at Henderson who would not do anything without more money. By the next day Mr Ottesen call me back and said they found the issue and replaced a damaged/faulty injector without any cost to me. Excellent work! I got back in my truck and headed north to SLC with no further problems! What a difference one dealership makes ? One was customer focused while another was profit driven when they knew it was under warrantee. I am going to report this unfortunate incident to GM Corporate Office because they need to know and hopefully fix their dealerships service protocols to be consistent otherwise why even go to a dealer in the first place if you can't get the same support no matter what state happen to land in? They need to respond to customer service like Stephen Wade did for me. -longtime GM customer who's confidence was shaken a little :(

Beware: Just wanted to give a heads up to other GM/Chevrolet customers there is a difference between GM dealerships that you happen to land on. My situation: I had a huge trip planned in March 2022 to travel to Baja Mexico and drive my truck and SxS along the Baja Peninsula. Spent a lot of money and took several proactive measures in Feb to ensure my Truck and SxS were ready to go to avoid unplanned break downs etc. Took my 2014 Denali into Doug Smith Chevrolet Spanish Fork UT to proactively replace all fuel injectors since I had a few minor engine codes suggesting a rough idle. Drove the vehicle maybe 100 miles before leaving for Mexico on March 4th. I was pulling a medium size trailer of approx 6000pds and after about 200 miles I heard a whistling sound and air escaping from what I thought was a leaking vacuum hose and also saw an engine light turn on. Hooked up an ECU reader and found engine code P0300 on cylinder 5 immediately suspecting something to do with the new injectors?. I basically broke down in NV so I took my truck to the nearest GM dealer Henderson Chevrolet and told them I just replaced all the injectors and wanted a warrantee repair. Doug Smith gave me 24 month warrantee repair on parts and labor. Henderson Service Managers denied my request and said "we can't warrantee human error?" I said the warrantee covers both parts and labor yet they would not do it? Instead said it would cost another $1,300 to pull both injector banks and replace all the seals again. This was very frustrating as I had just paid 1800 a month earlier to get them all done before hand! Story gets worse: After they "repaired" my truck for the second time I drove perhaps 100 miles back to Utah and some of the injectors failed again and lost power and engine light came on again. I called Henderson for a refund for their "human error" this time and the refused to work with me again???? Out of desperation, drove my truck back under a dangerous condition with extremely hot exhaust gases escaping the injectors which destroyed the seals again. I again searched for the closest GM/Chevy dealer and found Stephan Wade Chevrolet in Saint George UT. Here is when my story finally gets a little brighter, ""a better ending to a very bad story." I met Service Advisor David Ottesen who immediately empathized my situation and said he would take care of me right away under GM warrantee without charging a single dollar! I was shocked to see such a 180 degree turn from my experience at Henderson who would not do anything without more money. By the next day Mr Ottesen call me back and said they found the issue and replaced a damaged/faulty injector without any cost to me. Excellent work! I got back in my truck and headed north to SLC with no further problems! What a difference one dealership makes ? One was customer focused while another was profit driven when they knew it was under warrantee. I am going to report this unfortunate incident to GM Corporate Office because they need to know and hopefully fix their dealerships service protocols to be consistent otherwise why even go to a dealer in the first place if you can't get the same support no matter what state happen to land in? They need to respond to customer service like Stephen Wade did for me. -longtime GM customer who's confidence was shaken a little :(

Had another great experience, Thanks to Shawn Vanburskirk and Ruben Floyd. This is the 2nd vehicle purchase within 2 years from Henderson Chevrolet. The team there really helped me out again and helped me trade out of my 2017 Malibu and into a 2019 Equinox to better fit my family. I was happy with my deal and left finance feeling well protected in my purchase, I will continue to give my business to Henderson Chevrolet there a great team! I would give more than a 5 Star review if I could. Thank your Shawn and thank you Ruben, see you guys again next time! Thank you Henderson Chevrolet

Great response and professionalism. Willing to negotiate. The sales person was excellent and the specialist that reviewed car was great too.