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|Sales||9:00 AM - 9:00 PM|
|Service||7:00 AM - 7:00 PM|
|Mon||9:00 AM - 9:00 PM|
|Tue||9:00 AM - 9:00 PM|
|Wed||9:00 AM - 9:00 PM|
|Thu||9:00 AM - 9:00 PM|
|Fri||9:00 AM - 9:00 PM|
|Sat||9:00 AM - 9:00 PM|
|Mon||7:00 AM - 7:00 PM|
|Tue||7:00 AM - 7:00 PM|
|Wed||7:00 AM - 7:00 PM|
|Thu||7:00 AM - 7:00 PM|
|Fri||7:00 AM - 7:00 PM|
|Sat||8:00 AM - 5:00 PM|
Ray was a great guy, very helpful, went out of his way to help and honest. Justin was on point and even helped with insurance referrals. Both grea...
Ray was a great guy, very helpful, went out of his way to help and honest. Justin was on point and even helped with insurance referrals. Both great guys, other than the wait due to holiday sales(which I undestood) it was a great dealership and sales experience to get a Chevy to take to the levy!
I went in at 7:00 am, on Wednesday, March 1, 2017, to get an oil change. The tech came to me and told me I needed an engine air filter and that m...
I went in at 7:00 am, on Wednesday, March 1, 2017, to get an oil change. The tech came to me and told me I needed an engine air filter and that my RR tire pressure monitor sensor is not working, which I knew, as it has not worked in over twelve (12) months. I declined getting an engine air filter, because my husband can change it, at just the cost of the filter. I'm not worried about the tire monitor, as I can check my tire pressure myself. The next day, my check engine light was on and all of the tire pressure readings on the in-dash message board read '--'. I took my car into the dealership on Friday, March 3, 2017 to get the check engine light and the tire pressure readings checked. I was told that the tire pressure readings just needed to be 're-learned', which they already fixed, and that I needed a new O2 sensor. I declined the repair for the O2 sensor because the quote was $350+. My husband can fix it for the cost of the sensor and a few minutes of his time. The sensor costs $70-/+. The cost of labor is apx. $250-/+ is ridiculous. My husband and I picked up my vehicle. When I got in my car all of the tire pressure monitor sensors still read '--'. I told Jake, service advisor, he took my vehicle back to the service department. He came back two (2) minutes later and said that it's going to continue to do that until I get the RR tire monitor sensor replaced. This is not true, as it hasn't worked for twelve (12) months or more and the other three (3) readings were always reading. Also, the check engine light was no longer on...I wonder why. When I went to pay for the diagnostic, I was charged $145ish. I asked why so much, as I only authorized the diagnostic charge of $99.50. The cashier said because I got the tire pressure monitor reading fixed. I told her that I did not authorize any work. She spoke with Jake and I guess he told her to just charge for the diagnostic. I believe the quick lube people did something to my car to get it sent to the service department, just to get money. I had the worst experience there these past two (2) visits, in which I will not be returning either. I also will not be buying a vehicle from Henderson Chevrolet, due to this experience. My husband and I were looking into buying a new truck too. We will direct our business elsewhere.
Friendly staff, quick vehicle turn in and turn around. Thanks for your quick work and expertise. As an improve I would say that, I forgot to menti...
Friendly staff, quick vehicle turn in and turn around. Thanks for your quick work and expertise. As an improve I would say that, I forgot to mention that my vents are stuck on defrost and floor. Also the passenger temp wont change. This seems to me like the actuators might be bad. I would think that it would be caught during the diagnoses and fixed but wasn't. I'm not even sure if it is covered under warranty cause I cant afford to pay for a diagnostic check which I'm sure it wouldn't show up anyway cause there is no engine light on and it would have showed up when I initially dropped the car off the first time. So I guess If I were to say something needs to be added to a 10point checklist would be to check AC/Heater function. Helping the customer save money should be an option as well. Thank you for your time