Henderson Chevrolet

I would like to thank Bert for refusing to service my Chevy Trax on 9/16/26. What was an embarrassing situation for me turned into a blessing in disguise. I brought it over to Fairway Chevy on E. Sahara and they took it in immediately and gave me exceptional service!! Fairway is definitely my dealership of choice!

On star module was not working yet they sold me car, not good business ethics

All the people I dealt with in the process of purchasing my new Equinox were delightful. Very helpful and informative. Chris my salesman was just so attuned to my needs and worked with me so I got the best deal possible and had the patience to explain about all the electronics on the new vehicle which were not on my 2010 Equinox . I have been a customer at Henderson Chevrolet for over 26 years when we relocated from NY and bought a 2001 Venture & Cavalier. The associates at this dealership have been servicing us well since that time. An impressive automobile dealership.

All the people I dealt with in the process of purchasing my new Equinox were delightful. Very helpful and informative. Chris my salesman was just so attuned to my needs and worked with me so I got the best deal possible and had the patience to explain about all the electronics on the new vehicle which were not on my 2010 Equinox . I have been a customer at Henderson Chevrolet for over 26 years when we relocated from NY and bought a 2001 Venture & Cavalier. The associates at this dealership have been servicing us well since that time. An impressive automobile dealership.

Very satisfied. Very nice to have a team that gave me a great trade in value and getting a car that fits my needs. Plus 0%

Luke & Juan were amazing. I have purchased many cars, and this was the easiest, best purchase, by far, that I have ever made! Everything ran smoothly. Even in finance, I signed paperwork for 15 mins and was out the door. Thank you for everything Henderson, Chevrolet! Thank you for everything Luke & Juan! I absolutely love my 2026 Chevy Trax!

It has been a great pleasure purchasing my truck from you. We've never had a car purchase go so smoothly and in record time! Frederick was awesome from the time we drove up until the final handshake goodbye. We have several conversations on the phone in the few days leading up to our purchase. Knowing we had a 2 hour drive to get there, he had all his ducks in a row and ready to go.

Henderson Chevrolet is the best Chevy dealer ever. The sales team, service dept, and parts dept always come through. I could not be happier when I go in and get helped.

The quick lube service was fast, when I first arrived there was a line however I did not wait that long as I thought. Bryce was very kind, he informed me of the estimated time it make take, he personally came into the waiting room to tell me my truck was ready and walked me up to the cashiers. The cashiers were welcoming, when I asked if there was anything wrong with me vehicle the cashier walked me through the inspection that they did on my truck.

Disappointed long-time customer here. I have been taking multiple vehicles to the service department for over a decade. I have always been happy with my service. Until now. I had my air conditioner compressor go out just days into the summer heat. I know that taking my vehicle to the dealership is going to cost a premium price, but I e always been willing because this dealership has had quick turn around. I was told after the initial diagnostic that my truck would be repaired in two days. I called in the afternoon two days later and Bryce told me that it was being worked on, but the mechanic would need another day. The next day, he called and informed me that it would take another two days. After that he stopped calling. I ended up leaving a number of messages (Bryce was never available), he finally got back to me with more excuses but little information. All told my 2 day repair took almost two weeks. In the mean time I called around to different garages. I found out the same repair at three other repair shops were significantly less. 2 at 30%, and 1 at 40% less. Both of the shops that were 30% cheaper went out of their way to inform me that the compressor would have a lifetime guarantee, the third offered a two year warrantee. They all told me the repair would be around five days. So, I could have saved money and time had I gone with one of them. The kicker is, when I finally was able to retrieve my truck, they surprised me with 2.5% charge for using a credit card. They never warned me or told me to bring cash or a check. Now I was at the checkout with no truck and no ride to go get a different form of payment. I had to eat the obvious price gouge. So, I was a bit hot when I got my receipt. I read it and was a little shocked not to see any information about guarantees or warranties. I had to ask. The salespeople working in the service department told me there was a 2 year warranty but it was for the compressor only, and if something went wrong I would be responsible for labor. This garage used to be high quality with customer service as a priority. I don't blame the employees though. While I was in the service department moral seemed to be extremely low. The person at that processed my receipt openly insisted that the 2.5% surcharge came from managers "upstairs" before complaining how he always bears the brunt of upset customers. Later he exclaimed to multiple customers how bored he was. There was another employee who was openly disgruntled when the manager asked him to retrieve one of the finished vehicles, and only complied when the manager asked him if he was "on the clock?" The entire atmosphere felt like the DMV or a family court waiting area. My interactions with Bryce and the other team members in the service department made me feel like I was a hassle or a difficult customer when all I wanted was more information. I remember this place being light and exciting. I don't have any desire to go back I'll take my business somewhere that still cares about customers.