Reviews
Terrible service visit. We dropped off truck for recall work at 8am Wednesday. Was supposed to take 4 hours. They were to call when done. On Thur. We tried to find when it would be ready. Service advisor couldn't be reached. Messages never returned. Finally went to dealer at 1pm. Service advisor still couldn't say what was going on. Came back at 3pm told them we are waiting. And the advisor went and came back saying mechanic had it on rack now. Finally 445pm saw our truck in parking lot. Most disorganized non communicating service dept we have ever used. Will find a new dealership.
Terrible service visit. We dropped off truck for recall work at 8am Wednesday. Was supposed to take 4 hours. They were to call when done. On Thur. We tried to find when it would be ready. Service advisor couldn't be reached. Messages never returned. Finally went to dealer at 1pm. Service advisor still couldn't say what was going on. Came back at 3pm told them we are waiting. And the advisor went and came back saying mechanic had it on rack now. Finally 445pm saw our truck in parking lot. Most disorganized non communicating service dept we have ever used. Will find a new dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Overall great service with 5 stars. Only there for vehicle service / maintenance to be performed. I have visited this dealership in the past for vehicle service / maintenance and will continue to do business with them.
Overall great service with 5 stars. Only there for vehicle service / maintenance to be performed. I have visited this dealership in the past for vehicle service / maintenance and will continue to do business with them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I had a good experience visiting the dealership I met a service writer named Noah. He was real outgoing. He was very professional with what he was doing. He called me and let me know what was going on with my vehicle a really nice guy not just only him But the whole staff was really nice. I look forward to using them again.
I had a good experience visiting the dealership I met a service writer named Noah. He was real outgoing. He was very professional with what he was doing. He called me and let me know what was going on with my vehicle a really nice guy not just only him But the whole staff was really nice. I look forward to using them again.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sidney, thanks for your praise and kind comments about Noah. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Great customer service. Quick and efficient service for oil change, tire rotation, and general maintenance on my Ford Escape.
Great customer service. Quick and efficient service for oil change, tire rotation, and general maintenance on my Ford Escape.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Sam was personable and realized I was serious about finding me a Lincoln Nautilis. I have been looking for several months. To no avail, he went to his supervisor and found one quickly and we made a deal. I had my car in three days his follow up to make sure my needs were met and things that were left in my car got back to me. His personality, car knowledge and efficiency is superior. My second car I bought from Sam!!
Sam was personable and realized I was serious about finding me a Lincoln Nautilis. I have been looking for several months. To no avail, he went to his supervisor and found one quickly and we made a deal. I had my car in three days his follow up to make sure my needs were met and things that were left in my car got back to me. His personality, car knowledge and efficiency is superior. My second car I bought from Sam!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass your comments to the Sam here at Group 1 Ford of Shreveport! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Worst customer experience I’ve ever had. It’s been 10 days, and I still haven’t received any update or even a proper diagnosis report. The communication has been extremely poor, and the management is honestly the worst I’ve ever dealt with. Very frustrating experience from start to finish. If I could give zero or even negative stars, I would give -100
Worst customer experience I’ve ever had. It’s been 10 days, and I still haven’t received any update or even a proper diagnosis report. The communication has been extremely poor, and the management is honestly the worst I’ve ever dealt with. Very frustrating experience from start to finish. If I could give zero or even negative stars, I would give -100
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. I sincerely apologize for the lack of communication and the frustration you've experienced during your service visit. Waiting 10 days without receiving a clear update or diagnosis is not the level of service we strive to provide at Group 1 Ford of Shreveport. The concerns you've described regarding communication and follow-up are especially disappointing to hear. We understand how frustrating it is when expectations are not met, and we take your feedback seriously. I would appreciate the opportunity to personally review your situation, determine what caused the delays, and work toward a resolution. Please contact me directly at the dealership so I can discuss your vehicle's status and ensure you receive the information and attention you deserve. Sincerely, Larry Starratt Service Manager Group 1 Ford of Shreveport [email protected]
Worst customer experience I?ve ever had. It?s been 10 days, and I still haven?t received any update or even a proper diagnosis report. The communication has been extremely poor, and the management is honestly the worst I?ve ever dealt with. Very frustrating experience from start to finish. If I could give zero or even negative stars, I would give -100
Worst customer experience I?ve ever had. It?s been 10 days, and I still haven?t received any update or even a proper diagnosis report. The communication has been extremely poor, and the management is honestly the worst I?ve ever dealt with. Very frustrating experience from start to finish. If I could give zero or even negative stars, I would give -100
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for bringing this to our attention. I sincerely apologize for the lack of communication and the frustration you've experienced during your service visit. Waiting 10 days without receiving a clear update or diagnosis is not the level of service we strive to provide at Group 1 Ford of Shreveport. The concerns you've described regarding communication and follow-up are especially disappointing to hear. We understand how frustrating it is when expectations are not met, and we take your feedback seriously. I would appreciate the opportunity to personally review your situation, determine what caused the delays, and work toward a resolution. Please contact me directly at the dealership so I can discuss your vehicle's status and ensure you receive the information and attention you deserve. Sincerely, Larry Starratt Service Manager Group 1 Ford of Shreveport [email protected]
Everything good 100 I will be coming back soon .it was a good time I was there
Everything good 100 I will be coming back soon .it was a good time I was there
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Made an appointment for 1:00 pm for a 20,000 mile service and stating that I would be waiting. The truck was not finished until after 5:00 pm. There was no communication during the wait until saying the truck was ready.
Made an appointment for 1:00 pm for a 20,000 mile service and stating that I would be waiting. The truck was not finished until after 5:00 pm. There was no communication during the wait until saying the truck was ready.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. I sincerely apologize that your 20,000-mile service visit did not meet your expectations. We understand that when a customer schedules a waiting appointment, especially for routine maintenance, timely completion and regular communication are extremely important. I am sorry that your service took significantly longer than anticipated and that we failed to keep you informed throughout the process. While we always strive to complete services as efficiently as possible, we recognize that our communication with you should have been much better regardless of the circumstances. Your experience does not reflect the level of service we aim to provide. We appreciate you bringing this to our attention, as it allows us to review our processes with our team and improve how we communicate with customers during their visits. If you would be willing to discuss your experience further, I would welcome the opportunity to speak with you personally. Please contact me at the dealership at your convenience. Larry Starratt Service Manager Group 1 Ford of Shreveport [email protected]
I came to Group 1 Ford and the servicing of my Lincoln Nautilus was very timely and I was satisfied. I am pleased with my service.
I came to Group 1 Ford and the servicing of my Lincoln Nautilus was very timely and I was satisfied. I am pleased with my service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Diane, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!