Reviews
Service was good and very modernized. The service cost needs to be recalibrated though. I was quoted $60 dollars to push a spark plug boot back on and roughly $600 to change an alternator. $600 to literally unplug one connector, remove the neg from the battery and xxx from the alternator, remove the belt, and pop out to bolts, and repeat to put the new one in?.30 minute job worth $40 worth work.
Service was good and very modernized. The service cost needs to be recalibrated though. I was quoted $60 dollars to push a spark plug boot back on and roughly $600 to change an alternator. $600 to literally unplug one connector, remove the neg from the battery and xxx from the alternator, remove the belt, and pop out to bolts, and repeat to put the new one in?.30 minute job worth $40 worth work.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ibe been lied to before by this service center but decided to give them another chance because it is convenient. After this last trip where I was lied to twice I will never step foot on this place again.
Ibe been lied to before by this service center but decided to give them another chance because it is convenient. After this last trip where I was lied to twice I will never step foot on this place again.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Everyone was so nice and accommodating the service was fast and good and so pleasant
Everyone was so nice and accommodating the service was fast and good and so pleasant
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great. They kept me informed about my truck. Very well mannered when they talked to me. Ask if I needed any coffee or hot chocolate.
Great. They kept me informed about my truck. Very well mannered when they talked to me. Ask if I needed any coffee or hot chocolate.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kathy, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Excellent service. Very pleased Service advisor was very helpful and they finished quickly as promised
Excellent service. Very pleased Service advisor was very helpful and they finished quickly as promised
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
I appreciate how quickly Sean was able to get my oil changed and tires rotated.
I appreciate how quickly Sean was able to get my oil changed and tires rotated.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
I had an oil change and tire rotation. The wait time was not that long. It was a great experience. Employees were courteous and professional. Thank you!
I had an oil change and tire rotation. The wait time was not that long. It was a great experience. Employees were courteous and professional. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Recalls handled promptly, great communication, kept in touch with progress of repairs, A+ car dealer.
Recalls handled promptly, great communication, kept in touch with progress of repairs, A+ car dealer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
Amazing Experience will refer my friends and family to purchase from Group 1 Ford. They went over and beyond to make sure every need was met. Customer service was a 10/10. Group 1 is a great name for this establishment because they really work well as a group to tend to the customer needs.
Amazing Experience will refer my friends and family to purchase from Group 1 Ford. They went over and beyond to make sure every need was met. Customer service was a 10/10. Group 1 is a great name for this establishment because they really work well as a group to tend to the customer needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Amazing Experience will refer my friends and family to purchase from Group 1 Ford. They went over and beyond to make sure every need was met. Customer service was a 10/10. Group 1 is a great name for this establishment because they really work well as a group to tend to the customer needs.
Amazing Experience will refer my friends and family to purchase from Group 1 Ford. They went over and beyond to make sure every need was met. Customer service was a 10/10. Group 1 is a great name for this establishment because they really work well as a group to tend to the customer needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Group 1 Ford of Shreveport