Reviews
Group 1 and Hunter(our salesman) are fantastic! We have now purchased a Ford F150 and a Lincoln Nautilus from them. The service is excellent.
Group 1 and Hunter(our salesman) are fantastic! We have now purchased a Ford F150 and a Lincoln Nautilus from them. The service is excellent.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone there is so friendly and helpful! They always make me feel special and get me taken care of quickly!
Everyone there is so friendly and helpful! They always make me feel special and get me taken care of quickly!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent and speedy service. I had a warranty item replaced plus an oil change and was very pleased.
Excellent and speedy service. I had a warranty item replaced plus an oil change and was very pleased.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Clayton did a wonderful job on finding the car I want & getting me everything I asked. Definitely the one to see if you are looking for a new ride at Group 1 in Shreveport.
Clayton did a wonderful job on finding the car I want & getting me everything I asked. Definitely the one to see if you are looking for a new ride at Group 1 in Shreveport.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Shreveport. Please don't hesitate to reach out if there's anything additional we can do for you.
I came to Group 1 Ford to see about an engine problem with my car. And service advisor, Carmen, was very nice and professional. She gave me excellent customer service. I told her about the warning light on dashboard and she would get it looked at. Appreciate her service very much.
I came to Group 1 Ford to see about an engine problem with my car. And service advisor, Carmen, was very nice and professional. She gave me excellent customer service. I told her about the warning light on dashboard and she would get it looked at. Appreciate her service very much.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Duranessa, we're happy to hear you had such a positive experience with Carmen! Feel free to reach out to us if you need anything. Have a wonderful day.
The only thing good this place has going for them Is the cleanliness of the customer service waiting area. Brock was the first advisor I dealt with. He was cool but didn?t know much. Carmen was the last advisor I dealt with and she was very nice but the other staff and management absolutely suck and don?t do anything to help. My experience with this place is a 2 and that?s saying a lot
The only thing good this place has going for them Is the cleanliness of the customer service waiting area. Brock was the first advisor I dealt with. He was cool but didn?t know much. Carmen was the last advisor I dealt with and she was very nice but the other staff and management absolutely suck and don?t do anything to help. My experience with this place is a 2 and that?s saying a lot
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marcus, I’m sorry to hear that we did not provide you with the level of service and support you deserved. As the Service Manager, I take your concerns seriously. We are currently making significant changes within our service department, including restaffing and restructuring our team to improve communication, customer care, and accountability. This is not meant as an excuse for your experience, but I do want you to know that we are listening and working to improve. Thank you for recognizing Carmen’s efforts, and thank you for giving us honest feedback. Larry Starratt Service Manager [email protected]
I went in for my appointment and I was greeted and taken care of in a timely manner. My service was also performed in a timely manner. Everyone I came in contact with was friendly and courteous. Carmen my service advisor was very helpful.
I went in for my appointment and I was greeted and taken care of in a timely manner. My service was also performed in a timely manner. Everyone I came in contact with was friendly and courteous. Carmen my service advisor was very helpful.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I was kept updated on any and all changes, everything was explained to me and Matt was very professional through the whole process. Definitely made it easy
I was kept updated on any and all changes, everything was explained to me and Matt was very professional through the whole process. Definitely made it easy
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Shreveport. If you have any further questions, please don't hesitate to reach out!
Very nice place. They welcomed us with open arms. They went above and beyond to make the process easy. They also stayed late to accommodate our schedule.
Very nice place. They welcomed us with open arms. They went above and beyond to make the process easy. They also stayed late to accommodate our schedule.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Allen, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
The lack of basic communication and status from the service rep!!!! My appointment was 9/23 and my car was done on 10/9 ( the work was started the afternoon of 10/7 which means it just sat there for 2weeks while i had to rent a car for those days)and it was a day and a half job and the parts were in stock.
The lack of basic communication and status from the service rep!!!! My appointment was 9/23 and my car was done on 10/9 ( the work was started the afternoon of 10/7 which means it just sat there for 2weeks while i had to rent a car for those days)and it was a day and a half job and the parts were in stock.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Robin, we understand your frustration regarding the communication during your service appointment. We strive for transparency and professionalism, and it's clear we fell short in this instance. Your feedback is invaluable, and we will work on improving our communication to ensure a better experience for all our customers. Thank you for bringing this to our attention.