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AutoNation Volkswagen Las Vegas

(1,080 reviews)
Visit AutoNation Volkswagen Las Vegas
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
2023 state dealer award
View 4 awards
2023 state dealer award 2022 state dealer award
2023 consumer dealer award 2022 consumer dealer award
New (855) 511-2856 (855) 511-2856
Used (888) 418-6236 (888) 418-6236
Service (888) 533-9085 (888) 533-9085

Reviews

(1,080 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Volkswagen Las Vegas from DealerRater.

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Service center

Service center has always been top notch. Mark has always been very professional

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

Great service and communication from Mark my service...

Great service and communication from Mark my service advisor Great service and communication from Mark my service advisor

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy to hear you had such a positive experience with our team! Thank you so much for being one of our valued guests and we look forward to your next visit!

Service & Sales at AN VW Las Vegas, Nv

Great service from Mark. Great service fro Kortez my salesman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jerry, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

Great friendly service, I went for a oil change and was...

Great friendly service, I went for a oil change and was in and out plus they washed my car after. This place is great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

Not good service

Experience was ok, I am upset that the sales person told me she would take my license plate off for me and put it in my new car and didn?t?..

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Stephanie, we appreciate you taking the time to respond. The staff at AutoNation Volkswagen Las Vegas take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 605-5802 to discuss what we can do to help.

I took my Volkswagen Tiguan in for it's regular 20,000...

I took my Volkswagen Tiguan in for it's regular 20,000 mile service, Raymond Shapiro, who was the service advisor, did a wonderful job!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to discuss this with you. If you have any further questions, please give us a call at (702) 605-5802. We're always happy to help!

They are very upfront with what work needs to be done,...

They are very upfront with what work needs to be done, and I always know their work is done right.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

Charlotte Wilson

Charlotte Wilson, I'm busy real estate broker in Las Vegas and she got me in and out very quickly. Very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Justin, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Have a great day!

I took my Atlas in to be serviced and Jeffrey was my...

I took my Atlas in to be serviced and Jeffrey was my service advisor. He was wonderful. Very helpful and friendly. My car was ready even earlier than he had said. It was clean when I picked it up. I would highly recommend this Volkswagen dealership to everyone, mainly because of the fantastic service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks so much for the warm recommendation of the team here at AutoNation Volkswagen Las Vegas. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Charlotte helped me and got me in and out quick....

Charlotte helped me and got me in and out quick. Appreciate when there are sweet people working upfront becauee you’re already having a stressful time getting the car fixed. Appreciate her so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!