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Fletcher Jones Imports

(2,492 reviews)
Visit Fletcher Jones Imports
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 state dealer award
View 16 awards
2025 state dealer award 2024 state dealer award 2022 state dealer award 2020 state dealer award 2019 state dealer award 2017 state dealer award 2016 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (702) 545-6731 (702) 545-6731
Used (702) 800-3527 (702) 800-3527
Service (702) 979-4450 (702) 979-4450

Reviews

(2,492 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fletcher Jones Imports from DealerRater.

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My experience at Fletcher Jones was exceptional as

My experience at Fletcher Jones was exceptional as always. LaRoyne is amazing to work with and addressed all my needs relating to my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello Sarah, Thank you for choosing Fletcher Jones Imports. Our team is delighted to hear about the exceptional experience with LaRoyne. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Fletcher Jones Imports

Excellent service.

Excellent service. Alex helped me a lot and thanks to that I was able to buy my first car

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello Maireni, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Alex.. We look forward to welcoming you back. Best, Your Friends and Family at Fletcher Jones Imports

Our sales representative, Steve, was friendly and

Our sales representative, Steve, was friendly and knowledgeable, the negotiation was fair and transparent, the finance team was first rate and the delivery experience was professional and informative. I would gladly return and buy another vehicle from these folks.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Steve.. We look forward to welcoming you back. Happy Motoring, Your Friends and Family at Fletcher Jones Imports

Alex was very attentive and willing to do whatever it

Alex was very attentive and willing to do whatever it took to earn my business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Corofin702, Congratulations on your gorgeous vehicle! Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing Alex the privilege to earn your business and attend to your vehicles needs! We'll be sure to pass along the kind words expressed on your behalf. We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Fletcher Jones Imports

Think twice before make a deal with them, they promised

Think twice before make a deal with them, they promised and don’t honor it. They extend my lease contract for an extra 6 months, and it was supposed to be included all the maintenance services till the end of the contract. (Sales Advisor and Manager agreement). And guess what??? They didn't. The service was for the normal 3 years, so now I have to pay for the extra service on that extra lease time that they made me accepted!!! MY ADVICE! BE CAREFUL!!! There are a lot of more options in Vegas..

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Denis, Thank you for your business and feedback. Our reputation is paramount to all of us at Fletcher Jones Imports and we do take guest feedback very seriously. Based on further review, the terms for service would not be relevant in this case, as the vehicles service coverage is up to 35, 000 miles. Our team of professionals works with great effort & is committed to work with full transparency. We will always provide all pertinent information to include finance options, to ensure the best purchase options are available and reviewed. Upon finalizing and signing any purchase all, contracts, terms, pricing and required deposits will be fully disclosed and provided upfront without any ambiguity. Respectfully, Kimberlee Camargo Reputation and Brand Loyalty Manager

I have nothing but praise for Dennis and your team of

I have nothing but praise for Dennis and your team of service experts. They have always taken great care of me. I will be a loyal customer for life.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Lare, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during all your service visit with Dennis and appreciate you complementing our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. We look forward to serving you for many years to come! Best Wishes, Your Friends and Family at Fletcher Jones Imports

Sidney was great!

Sidney was great! Very helpful & was patient. Did everything she could to help me out and I’m glad I have the car that I love

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi KP, It’s really rewarding hearing that Sidney was able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come! Kind Regards, Your Friends and Family at Fletcher Jones Imports

I was very pleased with my experience buying from

I was very pleased with my experience buying from Fletcher Jones- everyone I dealt with was very professional and friendly. Special thanks to Sidney for making the process so enjoyable!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Todd, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission, delivering world-class service experiences! We look forward to serving you for many years to come! Kind Regards, Your Friends and Family at Fletcher Jones Imports

This is a very nice beautiful dealership.

This is a very nice beautiful dealership. The staff are very professional and they treat you good.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi Donniewalters88, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission, delivering world-class service experiences! We look forward to serving you for many years to come! Kind Regards, Your Friends and Family at Fletcher Jones Imports

Bryce great salesman.

Bryce great salesman. F&I lady super. Easy purchase. No owners manual. Still waiting for info regarding oil. Highly recommend Bryce and dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi opphile5, Congratulations on your recent vehicle purchase! The team at Fletcher Jones Imports appreciates you taking the time to share your kind sediments regarding your first visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! It was a pleasure hearing that Bryce went above and beyond and exceeded your expectations. We are grateful for your business and recommendations and look forward to serving you for many years to come! All the Best, Your Friends and Family at Fletcher Jones Imports