Lithia Hyundai of Reno

Holly was the best person to work with and was very helpful and patient with us and our young boys. 100% would work with her again in the future.

Jake was very professional and polite, and he explained everything up front so there were no surprises.

We didn't have an appointment for a recall issue. They brought us in and completed the work in about an hour.

Dealership had a lot of exterior work being done. Cars seemed to be in different lots.

Great service. Friendly staff. Gave me a complete explaination of the service provided. No issues whatsoever.

All was good Repair was made. Took longer than we expected, but I guess part was not readily available. Got a loaner car because no rentals were available

Took care of the recall I had no problem. Waiting area could do with outlets for laptops or phones however;). The coffee machine is greatly appreciated.

Customer service was excellent and communication outstanding! Service was timely and efficient Jake was very reliable

Hyundai should be ashamed to have this service department operating under its name. I purchased a brand-new Hyundai Kona in March 2024. Less than a year later, in January 2025, I came out to find my car completely dead. The dealership replaced the 12V battery. Fast forward to September 2025—just nine months later—the exact same thing happened again after my car sat in a parking garage for only two hours. When I called the service department, I was told there was a “recall that could be fixed by an update.” When I arrived, I was informed that the person I spoke with had “misspoken” and that there was no recall. Still, no one could explain why a new car with under 30,000 miles keeps draining batteries. Instead of investigating the root cause, they simply replaced the battery again. I reached out to Hyundai USA due to the lack of professionalism and honesty from this dealership. The Consumer Affairs team at Hyundai USA was kind and understanding, but the dealership continued to give inconsistent information to both me and the corporate representative. They took three weeks to provide a loaner, lied about scheduling updates, and even denied speaking to the corporate representative after being caught in a false statement. Once my vehicle was finally taken in, it sat for three days—two of which it was just moved around the lot. I was told the problem was solved by a “software update” completed on 9/25. My car’s records clearly show the last update was done on 4/4/25, and immediately after picking it up, my car downloaded an update dated 10/30/25. To make matters worse, the service manager, Ryan, has been dismissive, evasive, and unwilling to provide straight answers. When I pressed for an explanation, he told me I could “contact Hyundai for a buyback.” That’s not what I want—I simply want my car properly diagnosed and repaired so I can have confidence in it again. This entire experience has been exhausting and frustrating. A new car should not be repeatedly killing batteries, and a service department should not be misleading customers or corporate representatives. Hyundai Corporate has been professional throughout this process, but this dealership’s lack of honesty and accountability reflects terribly on the brand.

Prompt courteous service by Ryan and staff. Speedy service and I was given a discount. Thank you