The Volvo Store

No communication Haven't bought a Volvo from them since they never had what we wanted at the time but serviced 4 of our Volvo's while under warranty, our latest one is just out warranty and I had contacted the dealer's service department multiple times trying to get a service quote and no answer.

Title: Extremely disappointed – damaged windshield and zero transparency I am very disappointed with my experience at the Volvo dealer in Winter Park. I trusted them with what should have been a premium, high‑integrity buying experience, but instead drove off the lot with a windshield that has deep scratches across the glass. The scratches are clearly visible in normal daylight when driving and should have been obvious to anyone inspecting the car. What bothers me most is that these scratches were not disclosed at any point in the sales process. The vehicle was presented as if everything was in excellent condition, and the way the car was parked and shown made it easy to miss the damage until later while driving. It absolutely feels like the damage was hidden rather than addressed honestly. For a luxury brand dealer, this level of lack of transparency is unacceptable. I now have to deal with the cost, hassle, and safety concerns of a damaged windshield on a vehicle that should never have left the lot in this condition. I would strongly caution anyone considering doing business with this dealership to thoroughly inspect every inch of the vehicle and get everything in writing, because my experience has shown that you cannot rely on them to be upfront about issues. Kelvin

Oil change yesterday. The engine cover was not secured again resulting in a mishap on the freeway home. They credited my payment for the oil service and replaced the cover but we don’t ever want to go back. The oil change included a supposed inspection the service rep claimed when we first picked up our car. Buyer beware.

This is the 3rd Volvo I’ve purchased from the Volvo store of Winter Park. My expert sales associate is Nelson Mateo. He knows exactly what I wanted in my new Volvo and took care of every detail. Amazing experience working with Nelson, Ian and the whole team.

Worst auto dealership in FL… Lying parasites… The largest operating scam in Winter Park VolNo!!!

Buyer beware! I absolutely would not recommend this store. The finance manager does not return calls after several messages and weeks of waiting, the extremely rude and unprofessional receptionist who literally hung up the phone on me and would not take another call and the complete disregard for customer service all around I'd say take your business elsewhere. I will not be keeping my business with Volvo of Winter Park.

Walking into the stuffy, small parts department I was immediately met with unprofessional employees. Leaving 1 month later with my Volvo, not being serviced correctly. Zero Morals. Zero Class…

If looking to buy a Volvo , ask for Chris Palmer. Chris is exceptional! He is very friendly, knowledgeable, patient, and available. He also offered me a great deal!

Very nice overall experience. Staff made me and my family very comfortable with our purchase of a used Volvo XC90 this Feb 2023. Detailed maintenance history was shared and discussed, nice test drive experience and quite agile “paperwork”, which is actually done in a nice dynamic and virtual way ;)

David is my dude! Love working with David! He was straight to the point, no-nonsense, and will do anything to help you out. He is very responsive and great communicator. Knows a lot about Volvo but if you want a deal, and not just a deal, a good deal, reach out to David Bokai-Lukinich. He's the sales and finance manager so might as well! Saves you time. I think my next car will probably be here again. Just the service is crazy good. Also, Elizabeth Tarr in service is the best person to talk to if you car needs service or if something goes wrong. She's definitely world class and takes ownership of you. vehicle and treats it like its hers. She's also brutally nice