Reviews
Write a reviewA refreshingly stressfree car buying experience
I bought a new Nissan Rogue from Coyle. My sales rep, Larry Wise, was professional and wasn't pushy at all! The manager and other staff members were friendly and courteous. I highly recommend Coyle for purchasing a Nissan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great experience!
We went to Coyle to look at one specific car, a used 2015 Sentra. The salesman, Jim, was very knowledgeable about the car and answered all of our questions. The sales manager (I apologize I forgot his name) was very accommodating. It was cold and raining and they pulled the car in the service Bay for us to look at closer....even got towels to wipe it dry. We worked together on a price that was fair for both of us. It was a great buying experience. I will be buying another car from them when my next daughter is ready!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Not willing to negotiate
We recently made an offer on a new Nissan Murano. We expected that they would be willing to negotiate the price a little bit as this was a brand new 2015, of which they still had 3 on their lot. They also had a few 2016 models and the 2017 would be arriving soon, as this is November 2016 now. They were absolutely not willing to work with us to sell the 2015 model. We subsequently went to another dealer and paid less for a 2016 than we would have paid for the 2015 at Coyle. The sales person was new, and while very friendly, not very knowledgeable about the vehicle. They have been housing their sales offices in a portable trailer on their lot for several years now, and we also discovered that they do not have Nissan certified mechanics. Because they do not have a permanent office, Nissan does not require them to have Nissan certified mechanics. We would not recommend this dealer.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Great Experience
I had a great experience over the weekend leasing a new Rogue. This is my first time leasing and my first Nissan. The sales team is extremely knowledgeable and friendly. The entire process was easily and professionally done. They even connected my Bluetooth before I left. I will definitely be back and will gladly recommend them to any of my friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Fantastic experience at Could!
Purchased a used vehicle from Coyle and the experience could not have been any better. The sales team helped us find the right car to meet our needs and most of all, our budget. The transaction was smooth and with no surprises. I highly recommend Coyle Nissan for your vehicle purchase!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Took the time
I had a very particular vehicle I wanted for my family. Jon took the time to look for us and stay in contact about his search. They really went above and beyond
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome Dealership
We leased a 2013 Altima from this Dealership in August of 2013, because they were recommended by a good friend. We hesitated because we live in Mt. Washington KY. It is quite a drive to Clarksville Indiana. But we took the advice of our friend. It has turned out to be a wonderful experience. Every time we called to scheduled our routine service they were able to get us in right away. They were always very polite and our service was completed in the time they stated. When we picked our vehicle out the salesman (Larry Wise) went over every perk our car had to offer and gave us instructions on how to use all the extras. Our lease is up next week, and we have every intention of going to Clarksville Indiana to Coyle Nissan and leasing another vehicle. Yes Bill Collins is much closer, but Coyle just makes us feel like we are part of a family. That is important to us. We tell all our friends to shop there. Several have gone and are as pleased as we are.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Experience
Purchased a lightly used Hyundai from Coyle Nissan. Painless, pressure free buying experience. The car was as advertised online, no nasty surprises. Great price, well under market value. Sales associate Jon C. was very professional and friendly; same for the F&I guy. who soft-sold the GAP and warranty, none of that pushy, tricky crap some dealers engage in. Really the most seamless, easy experience I have had with a dealer purchase. Highly recommended. Gave one less star for facilities since they are operating out of a temporary facility, but it was clean and the A/C cold so that's plenty for me, I don't need a free latte or some silly stuff like a Lexus dealer would do. Also giving high marks for their service department, my mother has her Nissan serviced here and the service staff is professional, competent, and never tries to rip her off by selling unneeded services like a lot of "stealerships". All around a good place to deal with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
DO NOT BUY OR LEASE A CAR HERE!!!!!
VERY SHADY DEALER!!!!! OUR LEASED CAR WAS HIT IN THEIR LOT DURING AN OIL CHANGE AND COST ME CLOSE TO $1000 TO FIX. They said the security footage of the day in question had been somehow deleted?? (how convenient). After posting a bad review on Facebook discussing this matter, we were immediately blocked from writing a response to their response, which was full of excuses and total lies. I'm just writing this review to let people know BEWARE!!! and save yourself some headaches and also to clear my name of the untruths they mentioned in their response on Facebook. I know several people with bad experiences with them on just as crooked and even worse matters. Save your time and money and shop somewhere else. TRUST ME YOU WILL REGRET DEALING WITH THEM!!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Not A Pleasant Experience
We came to Coyle at the end of the year to look and test drive a used vehicle. The rebates and the prices on the new Nissans had us thinking about a new one. We weren't able to buy before the new year but kept looking. Called to set an appointment to test drive a used vehicle. When we got there our saleperson was tied up with other customers so even though we had an appointment we never got to deal with him. That should have been the light bulb moment of "You should leave now" So we dealt with someone else. I felt like the whole time I was talking to him that I was being talked down to. I had done my homework on knowing how much my vehicle was worth, and had been looking for a vehicle on line for several months so I knew what I was looking for and what I wanted. The salesperson we originally had was very helpful in those aspects. After test driving the used vehicle and not being able to come to a deal, the most disappointing thing was that we had also expressed interest in a new Nissan and was never steered an another direction. That next week we called, test drove, and bought a 2016 Nissan Rogue from another dealership. We couldn't understand why when they knew we were ready to buy that Coyle didn't take the extra time and effort to find us what we wanted. I found it on the internet. Too Bad Coyle Nissan, no recommendation for you from me.
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Scornedbuyer, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
