Safford Chrysler Jeep Dodge RAM Fiat of Springfield

I am writing to express my extreme disappointment regarding the recent purchase of my 2025 Ram 2500 Power Wagon. On September 29, 2025, I received a signed out-the-door price offer from your dealership, which included DC tax and registration fees. However, upon picking up the truck a few days later, I was informed by the finance manager that an additional charge of $541.59 was required due to an error in the initial estimate. Almost three weeks after the purchase, I received an email from the dealership requesting an additional payment of $1,414. I find these unexpected and subsequent charges unacceptable. This situation raises concerns about the transparency of your pricing practices and whether this is a method to entice buyers with a lower initial price, only to add charges once the purchase is finalized and there is no alternative. I kindly request that this matter be escalated to upper management or a corporate representative for a swift and fair resolution. Thank you for your attention to this issue. Sincerely, Javier Baldiviezo

During my visit the “hood latch bracket” was broken by a tech and during pickup it was hidden from me. During my drive home I hit a bump and the part falls down. When I reach out to the dealer i spoke with a separate advisor that had not serviced my vehicle. I was told that it was like that before and they wouldn’t replace. It took me going up to the dealership and showing the service manager the issue to get some honesty out of the tech. Who eventually admitted it was broken by him and they could do a “quick fix” on a 55k car…. Once I told them it was unacceptable to pay that much for a vehicle and that’s the type of way the service department treats your vehicle. After that the part was magically in in stock and was replaced in 15 minutes after they discovered they had the part in place. As a customer it would have been nice for him to have resolved the issue before I picked up my car instead of trying to throw blame on me.

On time. Courteous I will continue to use in the future and recommend to others

OSBALDO VELIS and Alexander were very professional and helpful in getting my Jeep repaired in a timely manner.

Great experience with online salesman and finance office. There was only one person working the finance office on a Sunday so i had a long wait but it wasn’t his fault. Easy fix-coordinate appointments. My car tags were sent to the wrong address but they fixed it and I got them the next day. Overall, good experience. Just a little more attention to detail could have gotten them a 5 star.

I had an exceptional experience purchasing a vehicle from the dealer. The staff is top notch and treated me like an adult with no xx. Sales rep was beyond helpful and accommodating to every question I had about the vehicle and associated warranties and features. The finance team was also extremely helpful and broke everything down so clear that I had very few questions throughout the purchase process. They also offered me the most for my trade in over every other dealer AND gave me the best price on my brand new vehicle that beat surrounding dealers offers for older used year models. I will absolutely purchase another vehicle from them .

This dealership is very poor on communication, with me and each other. I had the vehicle in for service, had no notification that it was done and the morning person passed it off somewhere they didn’t know where. The manager fixed it and provided some compensation on the bill, but this has happened before where my vehicle was done for quite a while and I was not notified. Based on issues I’ve had here and in the past, think I’m done bringing my vehicle here.

Knowledgeable x efficient x great customer service! Thank you Anibal! He was awesome and checked in on me via text and in person! Thank you for your proactive response!

Been to dealership many times for different services for at least 9 years. Always excellent service.

My car is broken My suspension on my Jeep Grand Cherokee still doesn't work properly. My truck doesn't operate up or down with the air suspension after spending $4k. The suspension still doesn't work.