Reviews
Mr. & Mrs.
Service was excellent and efficient as always. The only recommendation that I would make is a free car wash! That would be a great addition.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business and for taking the time to leave us a review here on Cars.com. Next time you visit, just let us know you'd like a car wash and we will be happy to take care of it free of charge! Take care and we look forward to seeing you again in the future. -Cam C, Sales and Marketing
Jerrys Ford
Oil change and Blue Tooth review on 2014 Escape. Work done within original wait time. Susan Buchey was great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing Jerry's Ford of Leesburg! We're happy to hear your service visit was nothing less than a 5-star experience and Susan accommodated you fully. Be well and we look forward to seeing you again in the future. -Cam C, Sales and Marketing
Quick purchase
Came in ready to purchase. Process went very smoothly. Purchased a used 2010 Edge.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on the purchase of your Ford Edge. We value your business and thank you for taking the time to leave us a survey. It is our goal to provide our customers with an smooth and easy buying process, and we're glad you experienced just that. Enjoy the car! -Cam C, Sales and Marketing
Love my C-max
Friendly people. Not pushy. Facilities need some upgrade. Make sure you keep the loaner for service. Otherwise you're not convenient.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on the purchase of your brand new Ford and thank you for your business and for taking the time to leave us a review on Cars.com. You will be happy to know that we are in the final stages of planning for an entirely new facility and hope to break ground this summer. Take care and we look forward to seeing you again! -Cam C, Sales and Marketing
Survey
This is the best Ford dealer I have used for car maintenance. Friendly and accomodating. Only two down sides is to this dealership it is old and is in dire need of an upgrade. Also, they would not negotiate when I bought my new car. So I bought it from the Ford down the street but use Jerry's for service.
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 1.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business and taking the time to leave us a review! We're glad that our service department has provided you nothing but exceptional service on your vehicle. I do want to address that we are in final stages of planning and will be breaking ground on an entirely new facility this summer. I am sorry to hear that we weren't able to earn your business during the purchase of your new Ford, however I would like to repair that experience entirely when you decide to enter the market for a new Ford. It is my number one goal to provide an excellent experience for our customers and I would deeply appreciate the chance to do just that for you! -Cam C, Sales and Marketing
Great Service
Had my service done and couldn't be happier with the treatment. Easy to make appointments, friendly staff who know what they are doing. I have had numerous service appointments on two vehicles there and they have always been great. I wish all dealerships were this good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business and for taking the time to leave us a review on Cars.com! We're happy to hear that our staff accommodated you fully during your service visit to Jerry's Ford of Leesburg. Be well and we look forward to seeing you again in the future. -Cam C, Sales and Marketing
review
Your service every time has been exceptional, Everyone courtious, understandable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your business and for taking the time to leave us a review here on Cars.com. Take care and we look forward to seeing you again! -Cam C, Sales and Marketing
Great Service Teams
My 2005 Escape Hybrid had its electronic cooling pump for the hybrid battery replaced as part of a recall. Because I was waiting for my vehicle, staff worked quickly in a short amount of time. Jerry's FML staff are always helpful, pleasant, and professional.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are sorry to hear that your Escape required an unscheduled service visit, but we're glad that our staff corrected the situation with ease. Thank you for choosing Jerry's for your service and we look forward to seeing you again! -Cam C, Sales and Marketing
GREAT EXPERIENCE
Tom was very informed and helpful...he did not attempt high pressure sales tactics, which was greatly appreciated. Tom's manager was also reasonable and pro-active in helping with offers of routine service and used car evaluation issues. Old building was about to undergo renovations, so this Is not a significant ding. Great job!
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
First off, thanks for leaving us a review here on Cars.com! We value your business very much and are glad to hear Tom and our staff assisted provided you with a great car buying experience here at Jerry's Ford of Leesburg. Take care and enjoy the car! -Cam C, Sales and Marketing
Great Sales "Team"
Working with the "Team" at Jerry's Ford was a pleasure. I was treated with respect and given a fair deal. The vehicle was delivered as promised. I purchased a 2015 f150. There is no need to buy from another Ford store when your neighborhood dealer is Jerry's Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on the purchase of your new 2015 F-150. We value your business and thank you for taking the time to leave us a survey. Enjoy the new ride! -Cam C, Sales and Marketing