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Diablo Subaru of Walnut Creek

(1,457 reviews)
Visit Diablo Subaru of Walnut Creek
Sales hours: 10:00am to 6:00pm
Service hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed
2018 consumer dealer award
View 3 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(1,457 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Diablo Subaru of Walnut Creek from DealerRater.

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A Good Company with Good Service

The reason for the facilities receiving less than 5 stars is that they are currently under construction.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying my 2017 Subaru Forrester

Larry was a great to work with. Took my budget and worked with me to get the best deal. He even called over the weekend and after hours while I was still contemplating my options. Even after I ultimately purchased the car, he checked to see how I was enjoying my new car. Larry and his sales team did everything within my budget and made the process rather seamless. I would highly recommend Larry to anyone interested in buying a Subaru with great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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No pressure.

We were dealing with an end of lease decision & were not sure what direction we wanted to go. From the initial contact with Diablo Subaru we were afforded the time to work through our decision process. After two visits we turned in our vehicle & leased a new one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Taylor Gaddis Service Advisor xxxxxxand feedback

I purchased my 2005 Subaru WRX STi from Diablo Subaru and had a positive buying experience. I also purchased a Forester for my Mother at this dealership. Since then I've been taking my car to Diablo Subaru Walnut Creek for almost all of my maintenance. I believe Taylor Gaddis was initially a driver, mechanic and then became a Service Advisor. He has consistently shown to be knowledgeable, helpful and understanding of my car problems and repairs. He is definitely an asset to Diablo Subaru. Thanks, Garrett Jesmok

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Always great service

The service department has been hampered by construction but Taylor always takes great care of me despite the challenges they have been facing with construction. Quality people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Extremely helpful, no high pressure

David Nevitt was wonderful and helpful sales person who went above and beyond the call of duty answering my questions and working to my schedule and helping to obtain exactly the vehicle I wanted. No high pressure, just helpful. I love my new Subaru forester and will look forward to working with Diablo Subaru for my maintenance and repair needs. Thanks David! Karen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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service

The service was more than I expected. I went in for a factory recall and they performed a complete inspection finding a bad fan belt which could have broken on the road. Thank you

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Tim the Saleman was knowledgeable and helpful

I am always amazed how long it takes to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Easy 6K service

Looking forward to the completion of the remodel work. I guess being short and concise doesn't work? And I still need more and more

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Review

The upgrade of the facility is coming along, but there is still work to be done particularly on communication skills.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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