Reviews
Great Service as Usual!
Courtney Fisher assisted me throughout the process of setting up and supervising my 149,000 service on my car. As usual, she handled my request with courtesy and good humor. She kept me updated every step of the way via text. Given the current pandemic, I utilized the valet pick up and delivery service. Courtney put me in Megan Gomez's capable hands. Megan is awesome. Wore a mask and kept the windows cracked to be protective while I wait my turn for a vaccine. Courtney's incredible handing of my car service and needs, over and over again, is what creates the confidence and trust I have with the mechanics at RH Volvo. Thanks to Courtney, Megan, and technician(s) that worked on my car, I will continue to drive with confidence.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pam Campbell, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick Volvo Cars of Charleston! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Have a wonderful day!
90K Service correction of pollution pump failure
Scheduled appointment for 90K service and for correction of issue causing CHECK ENGINE light. The Service Advisor, Bryce Salyers did outstanding job of inducting my XC60, putting me in a loaner, and keeping me advised of progress and repair requirements. Car returned at agreed time with all work completed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kent Brasheru, thank you so much for your positive comments about Bryce and our Service Team here at Hendrick Volvo Cars of Charleston! We hope to be of service to you again in the future. Have an amazing day!
Customer
From the moment I drove in to get air in my tires to the 50,000 mile check up Evan Fabian was incredible. We got my tire fixed since I was headed out of town and then schedule me at that time to get my routine maintenance done. I also needed tires and he found ways to help me save with Vendor rebates. He thought outside the box to help me with everything. I was a real person to him and not just a customer. He truly was amazing to myself and an elderly couple that once again knew him by name and he juggled both of us at the same time making us both feel that we were the most important. He is someone that you truly need to keep around. He Cares.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mary Mac Bain! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
30,000 maintenance check up
Evan Fabian is our service guy and we couldn't say enough about his professionalism, courtesy, knowledge and care for his customers. He is a pleasure to work with. They are truly a class act. Hendricks is a 5***** business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jc, thank you for taking the time to leave a review for us at Hendrick Volvo Cars of Charleston. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thorough service and repairs
Great service and I was treated with respect. I love the waiting room, and am very satisfied with the repairs and service. They were straightforward and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Amyt, thank you so much for your positive comments about Hendrick Volvo Cars of Charleston! We are always more than happy to assist you if anything else comes up. Take care!
Fabulous and fast service and a loaner car.
i have friends who hesitate to use a dealer for their maintenance and repairs, believing that it is more expensive. The prices are in-line or below anything else around, there is a pleasant waiting area, and they will loan you a car while yours is repaired. There is no way to beat it
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Volvo Xc0, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Warranty service
Jon Toopes did a fine job of handling our appointment. Wait time was reasonable, explanation was thorough, and update on the progress was also timely.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kris Bayer, thank you for taking the time to leave a review for us at Hendrick Volvo Cars of Charleston. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Hendrick Volvo Cars of Charleston.
Car service
Very pleased with the service that I received. They gave me a loaner car so I could attend my granddaughters music lesson.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Elizabeth Gehlken, we are so pleased you enjoyed your visit to Hendrick Volvo Cars of Charleston! If you have any further questions, please don't hesitate to reach out!
Extremely satisfied with this dealership and Evan.
Evan has gone above and beyond to help me when ever I had a problem and needed anything. Trevor is a great salesman and still answers my calls when ever I can't figure something out.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Kristen Beicht, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Volvo Cars of Charleston. Please don't hesitate to reach out if there's anything additional we can do for you.
2013 Volvo S60 service
Great first experience! Great communication and quality experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ben R, thank you for taking the time to leave a review for us at Hendrick Volvo Cars of Charleston. We're happy we could meet your expectations! Thank you, and have a fantastic day!
