Reviews
⭐️⭐️⭐️⭐️⭐️ Angel Silva at Caruso Ford Lincoln is an
⭐️⭐️⭐️⭐️⭐️ Angel Silva at Caruso Ford Lincoln is an outstanding service advisor! He’s always professional, friendly, and goes above and beyond to make sure everything runs smoothly. Angel takes the time to explain things clearly, keeps me updated throughout the process, and makes every visit stress-free. I always feel confident my car is in good hands when working with him. Highly recommend asking for Angel if you want excellent service and honest communication!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic feedback! We're thrilled to hear about your positive experience with Angel. Our team strives for excellence, and it's great to know Angel's dedication made your visits stress-free. We appreciate your recommendation and look forward to seeing you again! Regards, The Caruso Ford Team
Caruso Ford made the whole experience smooth and
Caruso Ford made the whole experience smooth and stress-free. The staff was professional, friendly, and really took the time to answer all my questions. I felt taken care of from start to finish—definitely recommend them if you’re looking for a dealership that values great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your fantastic review! We're thrilled to hear that you had a smooth and stress-free experience with our team. Providing excellent service is our priority, and your recommendation means a lot to us. We look forward to seeing you again! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com
Had great customer service.
Had great customer service. Thank you Ivan for your help and advice. I appreciate it.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear about your positive experience! Thank you for recognizing Ivan's exceptional service. We look forward to assisting you again in the future! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com
I had a very bad experience at this place.
I had a very bad experience at this place. They sold me a car with 49.000 miles. 1,5 months later engine light turned on. When I called them asking for help, they said I could bring the vehicle but they were not able to do anything and I should pay from my pocket. The manager blamed me saying that I might not taking good care of the vehicle. My big mistake was not buying a warranty, I didn’t know I couldn’t trust I. A vehicle with lower miles and a dealership with good reputation. Be aware
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Fernanda, We're disappointed to see you had some issues with your pre-owned vehicle after purchasing it from us here. We'd like to learn more about these issues and what you were told by our team, as we always try to be as accommodating as possible to our guests. Please contact me when you have an opportunity. I hope to hear from you. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com
Great customer service!
Great customer service!! Great team of people!! Will always return!! Thank you for all the help and guidance with my new Corsair. I’m very proud of my new car.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Karen! We're thrilled to hear you had a fantastic experience with our team. Enjoy your new Corsair, and we look forward to seeing you again soon! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com
The team at the service department is always courteous.
The team at the service department is always courteous. They finish the work and always do a great job and get it back to me in the time they say. I totally trust their opinion and the work they do!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Peter! We’re thrilled to hear about your positive experience with our service team. Your trust means a lot to us, and we’re committed to delivering quality work and excellent service every time. We look forward to seeing you again! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com
Routine oil change.
Routine oil change. No issues with the work. Great friendly service. Will go again in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the fantastic feedback, Paul! We’re thrilled to hear you had a great experience with our team. Looking forward to seeing you again for your next oil change! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com
Ive had my Corsair serviced several times, the last two
Ive had my Corsair serviced several times, the last two visits took almost four hours and my last visit took three hours to finish a routine tune up. Why should it take so long? Sherri was her usual best performer but the service bay needs to be more efficient.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, Your time is valuable, and while pleased to see Sherri took great care of you, we're disappointed that basic services are taking longer than expected. We'd like to learn more about your recent visits, so we can address this properly with our service team and make sure we're providing you and all of our guests with more prompt service. When you have a moment to speak, please contact Service Director, Shannon Eckel at shannon@carusofordlincoln.com or 562.627.5100. We hope to hear from you. Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com
⭐️⭐️⭐️⭐️⭐️ I had another great experience with Angel
⭐️⭐️⭐️⭐️⭐️ I had another great experience with Angel Silva at Caruso! He took my car in for regular maintenance on Tuesday and made the whole process smooth and hassle-free. He’s always professional, friendly, and ensures everything is handled efficiently. Highly recommend his service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback! We're thrilled to hear about your smooth experience with Angel. Our team works hard to ensure top-notch service, and it’s great to see that reflected in your visit. We appreciate your recommendation! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com
Thank you Jeramie, for makjng sure oil change and
Thank you Jeramie, for makjng sure oil change and inspections were done in timely manner . Thanks again .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic review! We’re thrilled to hear that Jeramie provided timely service for your oil change and inspections. Your satisfaction is our priority, and we appreciate your support! Regards, Mike Kitzmiller General Manager mkitzmiller@carusofordlincoln.com