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It has been more than 10 yrs since we bought a new car. The 2017 Sedona we bought is exquisite. We are happy with our purchase. The only thing was the... whole buying process took a while (almost 5 hours). I do wish they had a better system where you can do most of the work online, even financing so you are not there for such a long time, especially if you are not planning to trade anything in. This way you work out everything yourself and not haggling back and forth. After the long wait it was worth it. Also important, if you are calculating the cost, keep in mind once you have the cost (MSRP plus discounts, cash back, trade in) you need to include about 9-10% additional for tax, title, license, additional fees (this is without GAP or added protection). You can than look for an online car calculator to see on the finance (I am a numbers person). This would have helped me.
I liked the whole process and finalizing of our new sonata from the salesman to the finance officer and deals.
I did not have to wait long; I was told that there was a recall for the automobile and was asked if I had time to wait for them to install it also; and... I was given updates of how much longer they would be working on the vehicle. And, although it was late in the afternoon there were still some cookies left at the coffee station.
Mr. Wally was extremely helpful. He made sure I knew about everything they were doing to my car. The maintenance team did great and quick work. I was waiting... for at the most maybe an hour. Couldn’t be more satisfied about my experience at Bert Ogden service department.
Great services answered my question out on time and also got picked up from my house will recomened to others thank you
It was simple and professional. Clean, quick and the staff was polite with smiles and a "thank you". I would practice the same at my working office.
The staff was courteous and prompt with my appointment for an oil change and service for my Sante Fe Sport.
Fast service and great value. Eric and Wally are awesome employees. They provide great customer service. Waiting room is always clean.
I went in to ask a question about my battery if it had warranty how can I find out and then they asked where my car was at I stated at work so right away... they gave me the number to roadside assistance to bring car to dealership .I called they asked a few questions and car was brought to dealership .as soon as car got there they took care of me right away. They looked into the warranty put battery in I was out of there within 15 min .I was so satisfied with the service and this was the first time I had ever used road side assistance Waldo was so helpful and friendly and did everything possible to keep me satisfied
The service was exceptional, from sales person to finance individuals. The sales person Clark and the finance Eric were very helpful in getting us two... cars financed.