Reviews
Upselling
I was told I needed 4 new tires for around $1,400 despite my having tires purchased less than 2 years ago with less than 15,000 miles. Others who checked the tires claimed they have at least 10,000 more miles left. I was also told, as I have been nearly every time I have brought my car in for service, that I need brake pads, despite that service having been performed recently as well.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Service Writer
The service writer and the service was perfect and right on time, no waiting
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Sherwin Zimring, we appreciate you taking the time to leave us this feedback.
Rip off
Told my car was going to be scrapped and it ended up on their website for sale. Manager is a liar and a cheat- never again
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We regret to hear of this experience. We value each of our customers and we hate that this was not evident in your visit with us. If you would like to discuss this in more detail, please give us a call at the store.
Repair
Kyle Weins handled my visit professionally binging to end.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review about your recent experience with us!
Mercedes Benz Calabasas
Eddie Aquino made everything perfect! The car has had many issues and he came to bat for me
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joan Lutz, we're glad you had such a wonderful experience with us!
Customer
Excellent service, efficient and very courteous. They went the extra mile.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Cynthia Boles, thank you so much for your positive comments about Mercedes-Benz of Calabasas! We hope to see you soon!
Review
Kayle was very helpful- waited less time than expected. Very nice waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Nagwa Bekir, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent service
Salesman was Very helpful and made me feel comfortable, not pushy at all. Very good customer service in al departments. Timely and professional checkout process
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Lease a new car
Elliot fro MBZ Calabasas was great. Lots of patient, very prompt reply to all my messages. BEST customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Not the best.
They could have done a better job and were rather dismissive. I am not happy and I recommend going somewhere else. Only a couple of people are actually up to the standard that is Mercedes.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi JJ, This is definitely not the exceptional experience that we?re known for! We?ve passed along your comments and review to the rest of the staff. We would love to speak with you directly to learn from and resolve this issue as soon as possible. Please contact Mike Franz at 844-258-3775 so that we can rectify this situation.