Reviews
Annie was wonderful, after buying new cars for the past
Annie was wonderful, after buying new cars for the past 60 years, her detailed explanation in the car of all the bells and whistles were actually understood by me for the 1st time. thanks Annie.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for choosing Rye Subaru! Congrats on your new purchase, and let us know if we can be of any more assistance!
I was told that my catalytic converter had a crack in it
I was told that my catalytic converter had a crack in it and was leaking. The timing belt and pulleys needed to be replaced. That's several bulbs around the car had to be replaced. I took my car to a mechanic who went over it with a fine tooth comb. Catalytic converter had no issues. The only bulbs that needed replacement were the headlights. Yes the time about police need to be addressed. So instead of spending $3,600 for the catalytic converter and $1,900 for the timing belt and pulleys. I can have the job done for way under what you were going to charge me for the timing belt and pulleys from a reputable garage. I have been going to Rye Ford Subaru for years and I'm totally disappointed and being told that I need it to replace something for $3,600 when it did not need to be replaced at all. Other than that the oil change the patch on the tire was fine.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com. Thank you for your time, and hopefully, we can get to the bottom of this.
Sebastian went above and beyond to help us with our
Sebastian went above and beyond to help us with our servicing. he was attentive and conscientious.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Sebastian here at Rye Subaru. We appreciate your business and hope to see you again soon!
They were very professional.
They were very professional. As i walked in the door I was greeted and and asked if I would like a cup of coffee. They make you feel very comfortable and are not pushy. Lauren was very knowledgeable about the car I purchased and went over every feature before I left the dealership. Lauren checked in with me the next day to see if I had any questions regarding the car. I would highly recommend this dealership and ask for Lauren she is great!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Roe, It's fantastic to hear that Lauren provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Rye Subaru!
They took care of a recall I wasn't even aware of.
They took care of a recall I wasn't even aware of. It was service above and beyond!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Geoffrey, Thanks for sharing your thoughts about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!
Excellent great service knowledgeable staff honest caring
Excellent great service knowledgeable staff honest caring hardworking been to other dealerships not anywhere close
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rye Subaru to be a positive one. Please don't hesitate to reach out if you need anything else.
Work was well done and on time.
Work was well done and on time. Price was as discussed. No up-selling etc
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Rye Subaru. We appreciate your business and hope to see you again soon!
Lauren Hirshowitz provided us with a great, painless
Lauren Hirshowitz provided us with a great, painless experience ! She was warm and friendly but at the same time patient and very knowledgeable.We are in our seventies and this is our third subaru! My both children owe subaru too. She expertly helped us navigate all the new electrical computer features with tremendous patience. She volunteered to help us in the future with any questions that we might have. Because of her pleasant demeanor, we will definitely return to Rye Subaru. The manager Casey was very personable and helpful. We purchased our last lease from him and found him still fair. Garry in finance was also a pleasure to deal with. The entire experience greatly exceeded our expectations!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well working with Lauren, Casey, and Garry, and hope you enjoy your new vehicle. We truly appreciate your feedback!
Lauren started out with asking questions about my driving
Lauren started out with asking questions about my driving needs, how and where I drive, family, recreational, and daily driving. She then focused on the new features to add to my safety. She identified several outback’s based on the the mileage range and age of car. Lauren spent a lot of time helping me make a decision without pressuring me into a buy. Since my purchase, she has been available by phone to answer questions and support my learning of these electronic safety features.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!
Anytime I’ve been there, they’ve been efficient and
Anytime I’ve been there, they’ve been efficient and helpful. Would definitely recommend going here. I was a first time car owner and they made the experience less stressful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rye Subaru, David and our team look forward to having you as one of our valued customers for many more years to come!
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thanks for the recommendation, and have an amazing day!
