Reviews
Proposed $4500 for a leak repair without any explanation as to such a large sum. Proposed $700 for the 90K mile service without explaining what would be done for this fairly large sum. Did not explain why a car with 100K miles needs a $4500 leak repair.
Proposed $4500 for a leak repair without any explanation as to such a large sum. Proposed $700 for the 90K mile service without explaining what would be done for this fairly large sum. Did not explain why a car with 100K miles needs a $4500 leak repair.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rye Subaru!
Thanks to someone leaving a nail in the road, I had to replace a tire last week. I came to rye Subaru since I wanted to get an honest opinion (patch or replace) as well as to match the tire with the other 3, since my '25 outback only has 10K miles on it. While I had to wait an hour for the prognosis, I was out within another 30 minutes. Glenn did a great job explaining why the tire wasn't repairable and then getting me back on the road in short order, Very nice young man!!
Thanks to someone leaving a nail in the road, I had to replace a tire last week. I came to rye Subaru since I wanted to get an honest opinion (patch or replace) as well as to match the tire with the other 3, since my '25 outback only has 10K miles on it. While I had to wait an hour for the prognosis, I was out within another 30 minutes. Glenn did a great job explaining why the tire wasn't repairable and then getting me back on the road in short order, Very nice young man!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our honest opinion and quick turnaround met your expectations is truly rewarding. Glenn was happy to explain why the tire couldn’t be repaired and to have you back on the road so quickly. Your kind words and five-star rating mean a lot to our service team.
Tamar is always so helpful and the service department does a great job. Felt like I was driving a new car after replacing some suspension parts and winow guides and switches. Thanks!
Tamar is always so helpful and the service department does a great job. Felt like I was driving a new car after replacing some suspension parts and winow guides and switches. Thanks!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that Tamar’s help and the work on your suspension, window guides, and switches left your Subaru Outback feeling like new is rewarding. Your praise of Tamar and our service department means a lot to us.
I was shopping for an outback wilderness and was dealing with some shady dealers that gave me a “discount” but had add ons that negative impacted and discount that was given. I had asked Lauren for the best price and she came through with a great price and no add ons. After the easy back room paperwork Lauren sat with me and went through the car completely. I 100 percent will be giving any future Subaru sales and maintenance to Rye Subaru
I was shopping for an outback wilderness and was dealing with some shady dealers that gave me a “discount” but had add ons that negative impacted and discount that was given. I had asked Lauren for the best price and she came through with a great price and no add ons. After the easy back room paperwork Lauren sat with me and went through the car completely. I 100 percent will be giving any future Subaru sales and maintenance to Rye Subaru
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing that Lauren offered you clear pricing with no hidden add-ons and guided you through every detail is rewarding. Hearing that you’ll trust our dealership for future Subaru sales and maintenance means a great deal to our team.
Everyone was extremely pleasant and helpful. Lauren went above and beyond to answer questions, show me options, and help me find an affordable pre-loved car. I would definitely use them again. The entire process was hassle free. These people genuinely care about getting you into a Subaru that fits your needs.
Everyone was extremely pleasant and helpful. Lauren went above and beyond to answer questions, show me options, and help me find an affordable pre-loved car. I would definitely use them again. The entire process was hassle free. These people genuinely care about getting you into a Subaru that fits your needs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hearing that Lauren went above and beyond to answer your questions and help you find an affordable Crosstrek means a lot to our team. We’re delighted that your Subaru Crosstrek purchase was hassle free and that our team’s genuine care met your needs.
The service center was fantastic and helped to fix our issues. The problem that I am having is that my wife and I had very recently purchased a CPO and several things were immediately wrong with the car. These things all should have been checked out before we purchased our vehicle from them. On top of that, the communication with the dealer was not positive and there was a great deal of confusion about the days we would be available. There was also a great deal of confusion about getting information updated with our insurance and registration, and only finding about about updates when I'd call to find out about something else. We decided to go with Rye Subaru after receiving several family recommendations, but after this I think we will be working with other dealerships for any future car purchases.
The service center was fantastic and helped to fix our issues. The problem that I am having is that my wife and I had very recently purchased a CPO and several things were immediately wrong with the car. These things all should have been checked out before we purchased our vehicle from them. On top of that, the communication with the dealer was not positive and there was a great deal of confusion about the days we would be available. There was also a great deal of confusion about getting information updated with our insurance and registration, and only finding about about updates when I'd call to find out about something else. We decided to go with Rye Subaru after receiving several family recommendations, but after this I think we will be working with other dealerships for any future car purchases.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please contact me directly; Louis Rivera, General Manager. [email protected]
Rye Subaru never disappoints. The staff is knowledgeable and friendly. It’s great to see that they stand alone and are not part of a group/corporation. They are always for the customer.
Rye Subaru never disappoints. The staff is knowledgeable and friendly. It’s great to see that they stand alone and are not part of a group/corporation. They are always for the customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that our independent, customer-first approach resonated with you is truly rewarding. We’re glad our team’s approachable expertise left you feeling well supported. Thank you for your five-star rating and for trusting us with your Subaru Forester.
Very warm and welcoming. Lauren was helpful and knowledgeable and made sure I would be happy with my choice. No rush, no pressure, just a pleasant experience. I am extremely satisfied.
Very warm and welcoming. Lauren was helpful and knowledgeable and made sure I would be happy with my choice. No rush, no pressure, just a pleasant experience. I am extremely satisfied.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about Lauren’s helpful, knowledgeable assistance and the warm, welcoming atmosphere during your Subaru Outback service reflects how our team strives to support every guest. Knowing you felt no pressure and left extremely satisfied means a great deal to us.
Very expensive quote for work I can have done for $1000 less elsewhere. They did waive the diagnostic fee so that was nice of the service manager
Very expensive quote for work I can have done for $1000 less elsewhere. They did waive the diagnostic fee so that was nice of the service manager
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact me directly; Louis Rivera, General Manager. [email protected]
Always pleasant and efficient. Answers all questions. Very respectful and reliable. Requested a loner and it was ready and waiting with no delay.
Always pleasant and efficient. Answers all questions. Very respectful and reliable. Requested a loner and it was ready and waiting with no delay.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the five-star rating. We’re glad our service team answered all your questions and had a loaner ready so your Subaru Forester visit was pleasant and efficient.