Reviews
Quick and efficient.
They are quick and efficient. The service prices are very reasonable. I trust them with the service to my Jeep.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Just purchased a Jeep Grand Cherokee from Shaver
I went to Shaver knowing exactly what vehicle I wanted and how much I would pay for it (this after extensive research and seeing what the vehicle I wanted sold for elsewhere in the local market). I did not know if they would have the exact vehicle I wanted in stock but, surprisingly, they did. It was equipped exactly as I wanted with no additional options. I made an offer before I drove it but the salesman said they could not submit an offer without the car having been driven. So I drove it; it was great...as expected. My offer was fair based on local information (but less than suggested by KBB). The "closer" tried to negotiate but I held my ground and, in the end, bought the car. I'm sure they would have liked to sell me more services but they were not pushy. I'd buy from them again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
One of the best dealers around!!!
Chris and Andy Shaver run a top notch dealership! I have done business with them for the past 20 years, and I have purchased 2 cars from them in the past two years. First was a used Solstice and last week a dealer demo 300s. Process was quick and painless even though they were very busy and it was late at night.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Used cars department...
Buying a used car is always a tough decision, but the guys at Shaver really made it a "no-brainer." Robert and the sales manager Mike were honest, responsive and fair. They took care of everything that they were promised and when a couple other minor issues popped up in subsequent days, they fixed the issues without question. I would recommend these guys to anybody looking to buy a used car. Jack
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Overall great car buying experience!
No high pressure sales tactics, Tim Ott worked hard to find the exact car I wanted and was a pleasure to work with. I got the Jeep I wanted at a great price. I would definitely recommend Shaver Jeep.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wrangler Purchase Review
Shaver is a great dealership! Very professional, no pushy salespeople. Excellent finance department. The Willys Wrangler is a dream come true! I highly recommend Shaver!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great customer service
The Service dept. at Shaver is top notch, these guys are very professional and accommodating. Thanks guys for taking such good care of us! I just had service and added performance parts to my Rubicon, the guys at the Parts dept. matched competitive prices to local 4x4 shop and got the job done quickly and professionally all on warranty, you can't beat that. Service dept. is always willing to help and do what is required. I have been going to Shaver for over 3 years now for service, parts and vehicle purchase. Thumbs up!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Not bad at first... BUT....
Miscommunication between multiple reps, 4+ hours of wasted time, BS run around, promised a call back to work on offer by multiple sales reps, finance guy was a bit pushy and didn't want seem to want my business. I have tier 1 credit and was willing to put money down with a reasonable but minimally stretched payment on their part. I should have read the other reviews before I went there. I'll never recommend them to anyone. What total disrespect on their part. A simple phone call to let me know it's not going to work or that they aren't interested would have been fine. Little do they know I was planning on getting a second one for myself in 4 to 6 months.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Great experience
Great experience with the Shaver team. Would definitely recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
quick service
I have taken my Jeep to this Shaver Jeep location for service since 1999. They have taken excellent care of the car, recommending parts when needed and being reasonable quick. I would recommend establishing a service manager as your first point of contact, and sticking with that person, as this makes the process smoother.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase