Koons of Falls Church Ford

I have two vehicles that I purchased at Koons Ford in Falls Church. In September 2025, I took my F250 there because it has the ongoing BLIS problem where the BLIS constantly issues false oncoming traffic warnings. Some warnings are as if I am pulling a trailer, which I have not done in many years. They pulled some data, charged me over $250, and sent me on my way with no repairs. The BLIS warning system on older F250 trucks is all over the internet; however, they pulled some data, did no repairs, charged me as above, and sent me on my way with no BLIS repairs. My truck still issues a BLIS at every intersection, as well as other potential cross traffic situations. I still need some help with problem, which other owners have also posted on the internet.

I bought a used car that despite having a Virginia Safety Inspection earlier the same week - had extensive rust on the undercarriage body, frame and suspension mounting points including through-holes that had been covered over with thick truckliner spray. This was discovered during a FAILED Maryland Safety Inspection and Koons staff has refused any accountability.

Josh was very helpful and was able to work with me any issues or questions I had.

I took my 2019 Ford Escape for routine maintenance, plus my AC was not working. DeShaun was my contact person. He kept me updated about the necessary repairs and found discounts where appropriate. He was professional, friendly and customer satisfaction was his main goeal. I am going to ask for him in another 5,000 miles. He was fantastic. C Hobson

I had a bad experience with Koons Falls Church and will be returning my vehicle to them. We had an issue with the vehicle the day we picked it up and couldn't get anyone from the dealership to respond or take any responsibility for it. This has been going on for over a week so I feel uncomfortable keeping the vehicle any longer. I will not be purchasing with them in the future.

Karen Escalante made all the difference when it came to buying a new car at Koons Ford Falls Church. Her outgoing nature, knowledge, and dedication to explaining the entire process from start to finish truly set a new standard for me when deciding on buying a new car. It's wonderful when a dealership, like Koons Ford Falls Church, creates an atmosphere where you feel right at home and prioritizes excellent customer service. Knowing that the finance team was also transparent and focused on getting me the best deal possible seals the positive experience. Again, If you are looking for great customer service, check them out and don't forget to ask for Karen Escalante and tell them I sent you :)

Routine oil change and delivery and pickup all without a hitch thank u very much

We had a great experience at Koons and got an excellent deal on our new car. Would highly recommend!

So far a very Professional and great experience to date with Koons Ford of Falls Church. Ask for Pablo! Edi. Amazing experience. We had a different situation where we needed to trade our car in for a new vehicle! From test driving to intent of having Ford Active Version, it was a memorable ride back home with an explorer Platinum!! Mr. Dean at Finance helped us understanding everything in order where we felt connected and here we are. Thank you Pablo! Thank you Eddi , & Thsnk you Mr. Dean!!!

I had an exceptional experience with Koons Ford of Falls Church! From the moment I stepped into the dealership, I was greeted by a friendly and knowledgeable staff. My sales representative, Josh, truly went above and beyond to make my wife’s anniversary surprise unforgettable. He not only helped me select the perfect car, but he also arranged for it to be delivered directly to our home—a gesture that really impressed us. The entire process, from initial consultation to the final paperwork, was seamless and organized. Every member of the sales team demonstrated a high level of professionalism and expertise, answering all my questions and addressing any concerns I had. The financing process was straightforward, with transparent communication about the options available. What stood out the most was the exceptional customer service; I felt genuinely valued and appreciated every step of the way. The attention to detail and commitment to customer satisfaction at Koons Ford of Falls Church is truly remarkable. If you’re looking for a dealership that prioritizes its customers and offers a personal touch, Koons Ford of Falls Church is the ideal choice. I highly recommend them!