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I brought my equinox to Community Chevrolet on Friday May 22 They discovered a hole in the coolant hose that needed to be replaced They couldn't finish... that day but said we could pick it up the next day By 1pm I hadn't heard from anyone so I called Community Chevrolet and was informed the service department was closed on Saturday and since Monday was a holiday my car wouldn't be available until Tuesday I am INFURIATED If I was actually told that on Friday when I left the car it wouldn't be ready until Tuesday I NEVER would have left it there I needed to be in Santa Barbara today My mother just had heart surgery and as I am an ICU nuse I needed to be in Santa Barbara today so I could stay with her and my father while she's recuperating Now other arrangements need to be made as I will be unable to have transportation until Tuesday Completely unacceptable and unprofessional Community Chevrolet I will never bring my vehicle back there Let me just say I am disgusted by the fact that nobody from Community Chevrolet ever bothered to call me back or take accountability. Please put yourself in my place What if it was one of your mothers in that position? I was in a dire situation and not one person had the decency or compassion to go out of their way to help me I personally would have moved mountains and did whatever it took to find someone to open the service area and retrieve my vehicle The employee at Community Chevrolet made the choice to hang up the phone ignoring my situation and couldn't even give me the courtesy of a return phone call
We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us.... Please contact us directly at your earliest convenience. Thank you! Chad Kelman – GM, firstname.lastname@example.org - (888) 295-6276
Buyer Beware: You are not a customer here, you're just a means to get to their quota. Do not trust them. Long story short, we agreed on a 'deal' with... Community Chevrolet earlier in the month. We made arrangements with childcare and work and as we prepared to make the long trek down there, we were informed the day-of that they "changed their mind" on the deal. They say that they had agreed on our price before they'd reached their quota and once their quota was reached they had decided that they no longer need to give any deals. That's beyond poor customer service. This is absolutely awful. Do not do business with Community Chevrolet. We informed that we unfortunately had to communicate this experience online, they simply said "go right ahead". So, as they invited us, here's our experience. A terrible way to do life, to do business, and treat people.
Thank you for taking the time to share your feedback regarding your recent visit. We take your concerns very seriously. If you would like to discuss y...our experience with us further, please contact me directly. Chad Kelman GM, email@example.com - (888) 295-6276
Vic had the all the paperwork done BEFORE I arrived. Car was serviced on time and well done.
Thank you for your great review, James! We're glad to have Vic on our team and that we could provide you with a positive experience. If you ever need ...anything in the future, please don't hesitate to let us know. Take care! Best regards, Chad Kelman GM, firstname.lastname@example.org - (888) 295-6276
My lease car is totaled Loss because of flooding due to a pipe that broke down in my street. I am asking for a substitue car as it say on my lease agreement... with Chevrolet and myself. Chevrolet say the lease agreement belong to the GM Financial even if they don’t have their name on it....who can believe that?? They don’t even know the clause of their agreement!! Huh Alfonso! The best part is Alfonso VALLEJO telling me that “MAY provide you a substitute vehicle” 23-b. means a “no” they don’t have to. You guys have to stop thinking that we are stupid people or a stupid WOMAN. I have a lease agreement between Chevrolet Burbank and myself and I should not deal with GM financial at all!! Their deals are now very bad!! You guys HAVE TO (meaning yes you should!) find me a solution for the rest of my lease.
Sarah, I apologize for the issues you have encountered. I assure you that we will do everything we can to rectify the situation. We value your busines...s and want to keep the communication open. Please contact me and we will work towards a resolution together. Thank you for your patience and understanding. Sincerely, Chad Kelman GM, email@example.com - (888) 295-6276
Pathetic customer service.. They don’t even deliver my car even after a week.. Not buying a car again here... there are other places where we get better... service..
Chandra, thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction, and I'd like to extend my sincerest apolo...gies for your recent experience. I would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact me at your earliest convenience. Sincerely, Chad Kelman GM, firstname.lastname@example.org - (888) 295-6276
Vic, was nice, professional and didn't try to sell me things that I know my car didn't need!! Thank you and keep up the great work!!
Thank you for your great review, Ana! We're glad to have Vic on our team and that we could provide you with a positive experience. If you ever need an...ything in the future, please don't hesitate to let us know. Take care! Best regards, Chad Kelman GM, email@example.com - (888) 295-6276
Our service manager Victor Marsh was very professional.and friendly. He was very knowledgeable about our truck and what it might need. Truly a great experience... from beginning to end!
Thanks for your outstanding review! We're glad to hear that Victor was professional, friendly, and knowledgeable. Please let us know if there's anythi...ng else we can do for you. Sincerely, Chad Kelman GM, firstname.lastname@example.org - (888) 295-6276
Oscar Gutierrez was very diligent and made my first car buying experience an amazing one.We went looking for a Chevy Equinox on a Saturday, but they did... not have the one we wanted, Oscar Gutierrez was so helpful in meeting our needs and wants, and went out of his way to track a few down and even gave me options on the color. A few days later, the car was personally delivered to me. We were extremely satisfied with how he took the time to go over all the features the vehicle offers. We would gladly recommend Oscar Gutierrez and Community Chevrolet to our friends and family in a heartbeat. Oscar is very personable and easy going. He was very flexible with our timing was not pushy at all (as we all know many car dealerships can be!) He answered all of our questions and was willing to negotiate to get us a good deal. I can tell you he really knows his stuff! thank you Oscar I am really enjoying my car.
Annie, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Oscar is a great person a...nd he strives to create a positive buying experience for every customer. He will be very happy to hear he was successful in that endeavor. Congratulations on your new car! If you have any questions or concerns, please do not hesitate to come see us. Sincerely, Chad Kelman GM, email@example.com - (888) 295-6276
Byron was great! He made the process easy and worked with us. He took the time and helped us through the entire process.
Thanks for your outstanding review, Roy! I'm very happy to hear that Byron was of such help to you. Please let us know if there's anything else we can... do for you. Sincerely, Chad Kelman GM, firstname.lastname@example.org - (888) 295-6276
Great staff Carlos is very helpful always goes out of his way to help out this is a great facility
Hi Rolando! Thank you for this great review! Carlos is truly an exceptional employee and we appreciate him for giving you a great experience. Sincere...ly, Chad Kelman GM, email@example.com - (888) 295-6276